Frozen in Time: Idealization and Parent-Blaming in the Therapeutic Process

Contemporary theory and culture can lead a therapist to view a client’s positive feelings towards parents as defensive idealization, while negative or hostile feelings may be seen as “deeper” and more important. This article suggests that both idealization of and critical feelings about parents can serve as defenses against other painful emotions and both are developmentally necessary. Contemporary neurobiological and attachment research indicate that “talk therapy” helps individuals manage emotions. This work can be derailed if anger is privileged over idealization. Clinical examples illustrate these ideas and show how unpacking both critical and overly positive attitudes can encourage development. Clients increase their capacity to tolerate a wider range of feelings, maintain a consistent and cohesive sense of self, and build meaningful relationships. Therapists’ countertransferential identification with clients’ parent-blaming and a not uncommon desire to reduce complex and confusing experiences to a more manageable subset of emotions are also addressed.     

Managing Internet Product Returns: A Focus on Effective Service Operations

Product returns present one of the biggest operational challenges in the world of Internet retailing due to the sheer volume and cost of processing returns. But returns also represent an often‐missed opportunity to manage customer relationships and build customer loyalty to the retailer. Based upon data from a survey of 464 customers of five different Internet retailers, this article explores how firms' returns management systems affect loyalty intentions. We draw upon extant literature in the fields of Internet retailing, service quality, supply chain management, and customer satisfaction/loyalty to develop a model and a set of hypotheses relating ten latent variables in the service returns offering area. Our resulting structural equation model provides evidence of the impact of the returns management system upon customer loyalty intentions. The model also identifies effects on loyalty intentions arising from customers' satisfaction with, and perceptions of, the value of the returns service offered. These findings will help inform managers' choices regarding investment in the returns management system as an element of service quality improvement and a potential means of improved profitability. In addition, this study's empirical exploration and testing of a returns management model in the Internet retailing environment is a contribution to the currently underrepresented body of academic literature linking marketing and supply chain management in the context of end consumers.     

Punitive benefit sanctions,welfare conditionality,and the social abuse of unemployed people in Britain: Transforming claimants into offenders?

A defining feature of U.K. welfare reform since 2010 has been the concerted move towards greater compulsion and sanctioning, which has been interpreted by some social policy scholars as punitive and cruel. In this article, we borrow concepts from criminology and sociology to develop new interpretations of welfare conditionality. Based on data from a major Economic and Social Research Council-funded qualitative longitudinal study (2014–2019), we document the suffering that unemployed claimants experienced because of harsh conditionality. We find that punitive welfare conditionality often caused symbolic and material suffering and sometimes had life-threatening effects. We argue that a wide range of suffering induced by welfare conditionality can be understood as ‘social abuse’, including the demoralisation of the futile job-search treadwheel and the self-administered surveillance of the Universal Jobmatch panopticon. We identify a range of active claimant responses to state perpetrated harm, including acquiescence, adaptation, resistance, and disengagement. We conclude that punitive post-2010 unemployment correction can be seen as a reinvention of failed historic forms of punishment for offenders.     

Family Influences on College Students' Anticipated Work-Family Conflict,Social Self-Efficacy,and Self-Esteem

The authors sought to test work-family conflict (WFC) theory by examining how family relationships may influence WFC, social self-efficacy, and self-esteem. They developed and tested a structural model of the relationship between family career influence and self-esteem through the mediating variables of anticipated emotion-based WFC, behavior-based WFC, and the cognitive variable of social self-efficacy. Data were collected from 301 college students (208 women, 93 men) and analyzed using structural equation modeling. Results indicated that family career influence positively related to college students' self-esteem through the mediating variables of social self-efficacy and emotion-based WFC. Behavior-based WFC did not function as a mediating variable. When focusing on issues related to students' self-esteem, career counselors should address ways that family influences anticipated emotion-based WFC and use interventions designed to increase social self-efficacy. Future researchers should consider and test additional mediating factors that may help explain how the dimensions of WFC relate to self-esteem.     

Predicting behaviour: comparing the performance of factual versus attitudinal approaches

Despite years of refinement and improvement to questionnaire design, the need remains to identify effective, but ‘user-friendly’ questioning procedures to predict behaviour, without compromising predictive performance. Questionnaires developed to predict behaviour typically use an attitudinal approach. However, those types of questionnaires are associated with increased respondent fatigue, decreased question comprehension, opposition to question tone and demand effects. An alternative approach involves use of factual questions. This study compares ease of application in the field as well as predictive performance of the two approaches to questionnaire design in the context of predicting willingness to donate blood. Results indicate that factual questions are quicker and easier to apply in the field than attitudinal questions, while predictive performance of the approaches is equivalent.     

Discrete Effects of Religiosity and Spirituality on Gay Identity and Self-Esteem

Previous research has indicated that although spirituality may bolster development of a positive gay identity, religiosity may prove detrimental. Because the majority of this research confounds these constructs, there is little evidence as to the discrete roles religiosity and spirituality may play in LGB identity development. The present study endeavored to tease apart the unique effects of religion and spirituality on positive and negative gay identity and self-esteem. A sample of 376 self-identified sexual minority adults were given measures of religiosity, spirituality, LGB identity, and self-esteem. Models were built to evaluate the effects of religiosity (independent of spirituality) and spirituality (independent of religiosity), understanding that the constructs are greatly overlapped, on identity and self-esteem. Results included a positive association between spirituality and identity affirmation, identity superiority, and self-esteem. Religiosity was negatively associated with identity affirmation and self-esteem and positively associated with internalized homonegativity and heteronormativity. Limitations and implications are discussed.     

Work Disability Among Native-born and Foreign-born Americans: On Origins,Health, and Social Safety Nets

Public debates about both immigration policy and social safety net programs are increasingly contentious. However, little research has explored differences in health within America’s diverse population of foreign-born workers, and the effect of these workers on public benefit programs is not well understood. We investigate differences in work disability by nativity and origins and describe the mix of health problems associated with receiving Social Security Disability Insurance benefits. Our analysis draws on two large national data sources—the American Community Survey and comprehensive administrative records from the Social Security Administration—to determine the prevalence and incidence of work disability between 2001 and 2010. In sharp contrast to prior research, we find that foreign-born adults are substantially less likely than native-born Americans to report work disability, to be insured for work disability benefits, and to apply for those benefits. Overall and across origins, the foreign-born also have a lower incidence of disability benefit award. Persons from Africa, Northern Europe, Canada, and parts of Asia have the lowest work disability benefit prevalence rates among the foreign-born; persons from Southern Europe, Western Europe, the former Soviet Union, and the Caribbean have the highest rates.     

Sustaining the Buyout Governance Model: Inside Secondary Management Buyout Boards

This paper examines the impact of private equity (PE) directors and their human capital on operating performance in a unique hand‐collected sample of 200 secondary management buyouts (SMBOs) during 2000–2015. It shows that PE directors’ human capital tends to play a statistically and economically important role in performance. Financial (rather than operational) experience of PE directors in acquiring PE firms tends to have a substantial impact on post‐SMBO profitability, while high‐level business education is especially important in post‐SMBO growth performance enhancement. Complementary expertise, provided by directors in buying and selling PE firms, plays an important role only in post‐SMBO growth improvements. Overall, the paper's results provide evidence that governance benefits of the buyout model tend not to be exhausted in the primary buyout stage, but the effects in the secondary buyout phase depend on the nature of PE directors’ human capital resource, notably in respect of the balance between board monitoring and advisory roles. This study therefore adds to growing evidence on how the ownership and life‐cycle nature of firms affect sustainability of boards fulfilling their roles. The results are robust to sample selection bias, different types of PE firms and different measures of human capital.     

The Use of the Talmudic Format for the Presentation of Qualitative Research

In this article, I propose to adapt the Talmud, a Jewish religious text, for the written representation of qualitative research. The form and the style of argumentation in and engendered by the Talmud can be adapted to present qualitative methods in a way that transcends the limitations of conventional formats. In addition, this format requires even greater participation in the act of reading. Because the Talmudic format uniquely addresses the difficulties involved in representing everyday life, I argue that adapting the format of the Talmud is ideal for giving voice, for presenting multiple and competing narratives alongside documents, and for further problematizing any simple notion of truth and authority.