The coping model: what is it and what might be its implications for social work practice?

This article examines whether a coping model developed as a framework for analysis of research interviews is useful in social work practice. The coping model emerged from a study involving qualitative interviews with social service clients in Norway, designed to explore how they coped with challenges in everyday lives, both on an individual level and in interacting with their environment. The model emerged from preliminary analysis and was then used in further analysis of the interview data. The study showed that the informants experienced two major challenges: (1) Unemployment and (2) living with a shortage of money over time, even though their life situations were heterogeneous. Some informants experienced potent coping strategies in finding employment and became independent of social services. Other informants experienced shortages in their capacities for work and continued to be dependent on allowances. They used their coping resources to achieve more meaningful life situations without employment. The coping model represents how coping is understood theoretically in the study and the present paper considers the model's relevance and implications for social work practice itself.     

Why is not design of experiments widely used by engineers in Europe?

An extensive literature review was carried out to detect why design of experiments (DoE) is not widely used among engineers in Europe. Once 16 main barriers were identified, a survey was carried out to obtain first-hand information about the significance of each. We obtained 101 responses from academics, consultants and practitioners interested in DoE. A statistical analysis of the survey is introduced, including: (a) a ranking of the barriers, (b) grouping of barriers using factorial analysis, (c) differences between characteristics of respondents. This exploratory analysis showed that the main barriers that hinder the widespread use of DoE are low managerial commitment and engineers’ general weakness in statistics. Once the barriers were classified, the most important resultant group was that related to business barriers.     

The Family,The Statutory Worker and the Therapist Working Together for Change

Myths have developed for some therapists and statutory workers that have prevented or interfered with their forming a satisfactory working relationship. In such a climate, families tend to remain confused and disempowered and become more dependent on the authority of the legal and statutory system. This paper describes work with one particular family and a local Community Services, Victoria social worker, where these issues were addressed in a way that allowed the workers to be clear about their roles and enabled the parents to resume their responsibility for parenting. The emphasis in this article is on practice issues.     

The Training of Receptionists

The role of the receptionist in the intake/therapeutic process has been largely ignored in the literature. However this role has been demonstrated in practice to have considerable importance. On the one hand an administrative position, the receptionist in a counselling agency is also required to talk with and to some extent “manage” people in crisis, elicit some information and yet not get into the client's request in detail. It is argued that because of these additional, specialised, potentially stressful tasks, the role and training of receptionists in counselling agencies should be reconsidered. Given the recent introduction of the Training Guarantee Legislation (1990), the welfare sector now has the opportunity to re-assess carefully the training and support needs of reception staff with a view to improving the counselling service as a whole.     

Management Errors and System Reliability: A Probabilistic Approach and Application to Offshore Platforms

Probabilistic risk analysis, based on the identification of failure modes, points to technical malfunctions and operator errors that can be direct causes of system failure. Yet component failures and operator errors are often rooted in management decisions and organizational factors. Extending the analysis to identify these factors allows more effective risk management strategies. It also permits a more realistic assessment of the overall failure probability. An implicit assumption that is often made in PRA is that, on the whole, the system has been designed according to specified norms and constructed as designed. Such an analysis tends to overemphasize scenarios in which the system fails because it is subjected to a much higher load than those for which it was designed. In this article, we find that, for the case of jacket-type offshore platforms, this class of scenarios contributes only about 5% of the failure probability. We link the PRA inputs to decisions and errors during the three phases of design, construction, and operation of platforms, and we assess the contribution of different types of error scenarios to the overall probability of platform failure. We compute the benefits of improving the design review, and we find that, given the costs involved, improving the review process is a more efficient way to increase system safety than reinforcing the structure.     

Organizational Conflict,Technology and Space: A Swedish Case Study of the Gender System and the Economic System in Action

The aim of this article is to show how the existing gender division of labour in an organization, the Department for Topographical Maps at the Swedish National Survey, was disrupted by the implementation of new technology, namely CAD (Computer Aided Design)-equipment. In this case the new technology was given to the female draughtpersons, not the male engineers, a surprising outcome considering the close relations between masculinity and technology often stated and proved. The explanation seems to be that space in this case was the most important factor in the organizational gender constructions. The outcome was a surprise to management. Most employees, both men and women, resisted the transition but for different reasons. The economic rationality was strong enough to change the gender division of labour but not strong enough to prevent the gender regime from remaining.     

Racism and anti-racism in placement reports

The focus of this article is upon the way in which practice teachers and students considered individual and institutional racism and anti-racism in a sample of 40 placement reports. First of all we will examine the background to the development of CCETSW policies and requirements for social work courses and the way in which they consider racism and anti-racism. Then we will consider the limitations and aims of our research. We will present a brief summary of our findings which contrasts the content of the placement reports from two cohorts of students in 1995 and 1997, whose reports were prepared using two different placement report frameworks: one framework developed from CCETSW's 1989 guidelines, the other framework from the revised guidelines dating from 1995. We go on to consider in some depth the overall comments of practice teachers and students in the placement reports about work with black clients/users, the use of 'what if' scenarios and case studies. We continue by examining the way in which students considered the numbers of black people in the local population, and the use made by black people of the placement agencies. Also examination is made of multiple oppression, any challenges to racism made by students, differences in terminology used to consider issues associated with 'race' and the attention given to racism and anti-racism as future learning needs. Finally, we consider implications for future research and a summary of the findings.     

Coming together and pulling apart: Exploring the influence of functional status on co-resident relationships in assisted living

Social relationships can have considerable influence on physical and mental well-being in later life, particularly for those in long-term care settings such as assisted living (AL). Research set in AL suggests that other residents are among the most available social contacts and that co-resident relationships can affect life satisfaction, quality of life, and well-being. Functional status is a major factor influencing relationships, yet AL research has not studied in-depth or systematically considered the role it plays in residents' relationships. This study examines the influences of physical and mental function on co-resident relationships in AL and identifies the factors shaping the influence of functional status. We present an analysis of qualitative data collected over a one-year period in two distinct AL settings. Data collection included: participant observation, informal interviews, and formal in-depth interviews with staff, residents, administrators and visitors, as well as surveys with residents. Grounded theory methods guided our data collection and analysis. Our analysis identified the core category, “coming together and pulling apart”, which signifies that functional status is multi-directional, fluid, and operates in different ways in various situations and across time. Key facility- (e.g., admission and retention practices, staff intervention) and resident-level (e.g., personal and situational characteristics) factors shape the influence of functional status on co-resident relationships. Based on our findings, we suggest strategies for promoting positive relationships among residents in AL, including the need to educate staff, families, and residents.