Missing siblings: seeking more adequate social responses

Little is known about the experience of family and friends when a young adult goes missing, less is known about how siblings make sense of the experience. Police assistance to locate the missing person may be sought but there is little recognition of going missing or missingness as a social issue, and there is little or no adequate social response to the needs of those left behind. This paper links knowledge of siblings, loss and grief to an understanding of this phenomenon. It presents the methodology and findings of an exploratory, qualitative study into the experiences of nine adult siblings of long-term missing people in Australia and presents the themes drawn from their accounts. The themes are briefly elaborated using direct quotations from participants in the study and represented in a diagram. The paper seeks to develop greater understanding of the inter-relationship between missingness and other social issues, to give voice to the views of participants and to encourage practitioners to engage more purposefully in work with family and friends affected by this issue. Some implications for social work practice are presented.     

D-optimal minimax regression designs on discrete design space

One classical design criterion is to minimize the determinant of the covariance matrix of the regression estimates, and the designs are called D-optimal designs. To reflect the nature that the proposed models are only approximately true, we propose a robust design criterion to study response surface designs. Both the variance and bias are considered in the criterion. In particular, D-optimal minimax designs are investigated and constructed. Examples are given to compare D-optimal minimax designs with classical D-optimal designs.     

Vocal determinants of first impressions of young children

Audiotapes of the voices of77 preschool children were prepared. Subjects listened to the tapes, and then provided their impressions of the competence, leadership, dominance, warmth, and honesty of the children. Judgments of the voices' babyishness and attractiveness were also obtained. Perceivers reliably discriminated the children's voices along the dimensions of babyishness and attractiveness. Moreover, analyses revealed that the previously documented impact of these characteristics on first impressions of adults extends to impressions of young children. The similarity of the effects of these characteristics on impressions formed about children to those revealed for adults suggests that vocal qualities may have an impact on personality development via a process of self-fulfilling prophecy.     

If and When Sociology Becomes a Female Preserve

This article investigates recent data on the prevalence of women in the field of sociology in order to understand whether or not the discipline has become a female preserve. Data on the top sociology departments in the USA were collected in 2007. For each university, we document the number of full time, tenured and tenure-track faculty members and present the gendered makeup of the department. Our data present mixed findings with regard to the question of whether the field is tipping toward female. Women, overall, are underrepresented in the sociology programs sampled, but a larger percentage of women occupy tenured positions within the top liberal arts programs than at the top graduate programs. And, women occupy a slim majority of assistant professor positions but have lower numbers at higher academic ranks. We can say with reasonable certainty that, while the proportion of women doctorates and assistant professors indicate a feminization of sociology, the entire discipline has not yet tipped toward female.     

Expanding the focus of cost–benefit analysis for food safety: a multi-factorial risk prioritization approach

A pressing need in the area of food safety is a tool for making overall, macro-judgments about which risks should be given priority for management. Governments often seek to base this prioritization on public health impacts only to find that other considerations also influence the prioritization process. A multi-factorial approach formally recognizes that public health, market-level impacts, consumer risk preferences and acceptance, and the social sensitivity of particular risks all play a role in prioritization. It also provides decision-makers with a variety of information outputs that allow risk prioritization to be considered along different dimensions. Macro-level prioritization of risks based on multiple factors is an important expanded use of cost–benefit analysis to manage risk.     

Alcohol use among college students: responses to raising the purchase age

On December 1, 1985, New York State raised its alcohol purchase age from 19 to 21. We used a quasi-experimental research design to explore the changes in alcohol use behaviors and attitudes of undergraduates at a large central New York university before and after this legislation was enacted. The overwhelming majority of this undergraduate population is under 21 years old and is thus affected by the new legislation. A comparison of data from the two survey times revealed that 90% of the undergraduates sampled continued to drink at least occasionally. Our analysis of drinking quantity showed a slight moderation in alcohol consumption overall, with the greatest changes occurring for the heaviest drinkers--men and members of Greek organizations. Even with apparent moderation in student drinking, reported negative consequences such as physical injuries were more common. A change in drinking location to less-controlled environments, such as private rooms and unmonitored parties, is offered as one possible explanation.     

Campus–Community Partnerships: The Terms of Engagement

The emergence of service–learning in higher education and the renewed emphasis on community involvement presents colleges and universities with opportunities to develop campus–community partnerships for the common good. These partnerships can leverage both campus and community resources to address critical issues in local communities. Campus–community partnerships are a series of interpersonal relationships between (a) campus administrators, faculty, staff, and students and (b) community leaders, agency personnel, and members of communities. The phases of relationships (i.e., initiation, development, maintenance, dissolution) and the dynamics of relationships (i.e., exchanges, equity, distribution of power) are explored to provide service–learning instructors and campus personnel with a clearer understanding of how to develop healthy campus–community partnerships.     

“How May I Help You?” Improving Telephone Customer Service in a Medical Clinic Setting

The current study was carried out per management request to improve the overall quality of telephone customer service among appointment coordinators in a medical clinic. Exceptional telephone customer service included (a) using a standard greeting, (b) speaking in the appropriate tone of voice throughout the call, and (c) answering every call received by the unit. A preintervention analysis suggested that performance deficiencies resulted from weak antecedents, poor knowledge and skills, and weak performance contingencies. Task clarification, goal setting, feedback, and performance-contingent consequences were combined to improve these customer service behaviors for 20 full-time appointment coordinators at the clinic. The study used an ABÁ reversal design with weekly maintenance and 5-month follow-up observations. Introduction of the multicomponent intervention produced visible improvements in greeting (38% increase) and friendly voice tone (22% increase) behaviors; performance was maintained above baseline levels at 5 months postmaintenance. Abandon rates (the percentage of calls not answered by a live voice) remained fairly stable, on average. Findings support the use of a multicomponent intervention to increase telephone customer service behavior in medical clinic settings.