WOMEN'S WORK IN THE INFORMATION ECONOMY: The case of telephone call centres

This paper is concerned with the work experiences and career opportunities of women employed in technology-intensive offices known as telephone 'call centres'. Call centres have grown rapidly across Europe in recent years, creating a significant number of new jobs and receiving considerable attention within the media, business and academic communities. However, despite the fact that the majority of call centre jobs have been taken by women, researchers have so far paid little attention to their position in this new 'industry'. The article addresses this research gap. In particular, it is concerned with the question of whether call centre work is offering women new opportunities for skill development and career progression, or whether a more familiar trend is taking place in which women are being drawn into a highly routinized, 'de-skilled' and de-valued area of work. The paper also uses the specific example of call centre work in order to reflect on broader issues about the changing nature of women's work and employment in the so-called 'information economy'.     

Sexual practices at last heterosexual encounter and occurrence of orgasm in a national survey

In order to examine factors associated with orgasm in heterosexual encounters, we analyzed data from the Australian Study of Health and Relationships, a national telephone survey of sexual behavior and attitudes and sexual health knowledge carried out in 2001-2002 with a representative sample of 19,307 Australians aged 16 to 59. Respondents were asked whether at their last sexual encounter they gave or received manual stimulation and oral sex, had vaginal intercourse or anal intercourse, and whether they had an orgasm. Vaginal intercourse was the dominant practice: 95% of encounters included it. Of the 64 possible combinations of these practices, 13 account for 93% of encounters: vaginal intercourse alone (12%), vaginal + manual stimulation of the man's and/or woman's genitals (49%), and vaginal intercourse + manual + oral (32%). Encounters may also have included other practices. Men had an orgasm in 95% of encounters and women in 69%. Generally, the more practices engaged in, the higher a woman's chance of having an orgasm. Women were more likely to reach orgasm in encounters including cunnilingus. This is the first large-scale empirical study worldwide to link specific practices with orgasm. Demographic and sexual history variables were comparatively weakly associated with orgasm.     

A Profile of Pornography Users in Australia: Findings From the Second Australian Study of Health and Relationships

There are societal concerns that looking at pornography has adverse consequences among those exposed. However, looking at sexually explicit material could have educative and relationship benefits. This article identifies factors associated with looking at pornography ever or within the past 12 months for men and women in Australia, and the extent to which reporting an “addiction” to pornography is associated with reported bad effects. Data from the Second Australian Study of Health and Relationships (ASHR2) were used: computer-assisted telephone interviews (CASIs) completed by a representative sample of 9,963 men and 10,131 women aged 16 to 69 years from all Australian states and territories, with an overall participation rate of 66%. Most men (84%) and half of the women (54%) had ever looked at pornographic material. Three-quarters of these men (76%) and more than one-third of these women (41%) had looked at pornographic material in the past year. Very few respondents reported that they were addicted to pornography (men 4%, women 1%), and of those who said they were addicted about half also reported that using pornography had had a bad effect on them. Looking at pornographic material appears to be reasonably common in Australia, with adverse effects reported by a small minority.     

The “sharing” economy: labor,inequality, and social connection on for‐profit platforms

For social analysts, what has come to be called the “sharing economy” raises important questions. After a discussion of history and definitions, we focus on 3 areas of research in the for‐profit segment, also called the platform economy: social connection, conditions for laborers, and inequalities. Although we find that some parts of the platform economy, particularly Airbnb, do foster social connection, there are also ways in which even shared hospitality is becoming more like conventional exchange. With respect to labor conditions, we find they vary across platforms and the degree to which workers are dependent on the platform to meet their basic needs. On inequality, there is mounting evidence that platforms are facilitating person‐to‐person discrimination by race. In addition, platforms are advantaging those who already have human capital or physical assets, in contrast to claims that they provide widespread opportunity or even advantage less privileged individuals.     

Adopted Children Admitted to Residential Psychiatric Care

In an investigation of adopted children admitted to residential, psychiatric care over a five year period it was found that the percentage of adoptees far outnumbered their proportion in the general population. Clinical variables related to adoption were analyzed and early deprivation in the child and family pathology were found to be major factors in many cases. It was suggested that these findings should not discredit adoption as such, but rather that they pointed out areas to which attention could be directed, namely, more careful selection of adoptive parents together with post adoptive counselling and follow-up for the adoptive families.     

The Role of Forgiveness in Divorce Adjustment and the Impact of Affect

The role of forgiveness and affect was investigated in relation to divorce adjustment. Ninety-one participants separated from their ex-spouse less than 30 months completed a background questionnaire, the Enright Forgiveness Inventory (EFI), the Self Forgiveness Scale (SFS), the Center for Epidemiological Studies–Depression Inventory (CES–D), the Spielberger State–Trait Anger Inventory (STAXI–2), and the Fisher Divorce Adjustment Scale (FDAS). There were significant relationships between depression and the capacity to forgive and between being in an angry feeling state and harboring a lack of forgiveness toward the ex-spouse. The relationship that emerged as the most powerful was that between trait anger and lack of self-forgiveness. Forgiveness intervention that occurs early in the divorce adjustment process is implicated, particularly in relation to the self.     

The Political Economy of City Formation in California: Limits to Tiebout Sorting

Objective . This paper analyzes the extent to which voter behavior in city formation elections supports Tiebout's (1956) hypothesis that residential sorting facilitates efficiency of local service provision. It develops a two-stage model of city formation to distinguish agenda setting from voter outcomes on city formation proposals. Methods . Logit analysis is used to analyze voting in 71 city formation elections, incorporating Heckman's two-stage procedure to correct for self-selection of local referenda. Results . Community fiscal and demographic factors influence agenda setting more than voting behavior. Wealthier communities in high-growth counties are more likely to propose formation of a city. In contrast, community characteristics have little influence on electoral outcomes, suggesting that boundedly rational voters rely on information heuristics. Conclusions . Although reduction of diversity did not appear to motivate city formation, sorting around residential income, land use preferences, and other demographic variables may facilitate relative efficiency of service provision.     

In whose interests? When relational engagement to obtain a social license leads to paradoxical outcomes

Social license to operate (SLO) is typically associated with seemingly positive outcomes for both communities and organizations. Similarly, relational engagement is typically favored over more instrumental or episodic forms. This paper presents a case study, however, of an organization that undertook ostensibly dialogic and relational processes of engagement with its stakeholders to generate social capital and a SLO, yet also to obtain political power. While the organization arguably provided substantial benefit to the local community, paradoxically it also wielded significant power over the community. The findings from the case suggest that the evaluation of SLO – and by extension, normative engagement – should move beyond assessing positive outcomes, to critically asking whether or not the organization contributes to a fully functioning society.