The role of organizational leaders in employee emotion management: A theoretical model

The actions of organizational leaders are important determinants of the emergence, management, and consequences of employee emotional experience. However, the nature and dimensionality of leader emotion management and the behaviors that constitute such management are largely unknown. The authors present a comprehensive, theoretically-derived model of leader emotion management which clarifies the nature of emotion management and its role in leadership. This model also delineates the knowledge and skill-based antecedents of emotion management and the consequences of such management. Specifically, we propose linkages between particular KSAOs and specific emotion management dimensions and between those dimensions and particular individual and organizational outcomes. The model is meant to serve as a framework to guide empirical efforts in investigating the nature and correlates of leader emotion management.     

Opposition‐Defiance in the Second Year of Life: A Population‐Based Cohort Study

Recent epidemiological evidence suggests that even in the midst of the “terrible twos,” frequent/severe oppositional‐defiant behaviors (ODBs) are not common among toddlers and hence may be indicative of a significant opposition‐defiance problem. The main objective of this study was to obtain a maximum likelihood estimate of the proportion of toddlers in the general population who are reported to exhibit ODBs on a frequent basis, and to test for gender differences therein. Data came from The Québec Longitudinal Study of Child Development, a survey of a representative birth cohort of children from the Canadian province of Québec. Multigroup latent class analysis was used to distinguish between toddlers who exhibit ODBs on a frequent basis and those who do so only occasionally or not at all. The results show that 12.4% of 17‐month‐old boys and girls exhibit ODBs on a frequent basis. Further, the results show a strong positive association between opposition‐defiance and physical aggression early in life, with a great majority of physically aggressive toddlers exhibiting ODBs on a frequent basis. In contrast, the results show that only a minority of toddlers who may be experiencing a significant opposition‐defiance problem exhibit physically aggressive behaviors on a frequent basis.     

Who Is Hispanic? Hispanic Identity among African Americans,Asian Americans,Others, and Whites*

Hispanics are now the largest minority group in the United States and their presence is likely to continue to expand. Little is known, however, about the correlates of Hispanic identity or the processes that are involved in its maintenance. We investigate these issues by ascertaining and then seeking to understand the various associations between reported racial identities and Hispanic ethnicity using data from the Current Population Surveys. Restricting the sample to individuals who are known to have demographic origins in Latin America, our results indicate that persons with African or Asian racial identifications are substantially less likely than whites or Others to also identify as Hispanic. Relative to the first generation, Hispanic identification declines and the racial differences increase in the second generation. The exceptions in this regard are Others for whom racial and Hispanic identifications are the most highly associated for both the first and second generations. These findings are interpreted as reflecting various social processes that are involved in the development and maintenance of racial and ethnic identities. Our results provide insight into the complex, social nature of Hispanic identification in modern America.     

Participation and young people involved in prostitution

This paper discusses a campaign which involves young people with experience of prostitution in influencing policy and practice which affects this group: the National Youth Campaign on Sexual Exploitation (the Youth Campaign). It is argued that participation is critical to improving outcomes for young people involved in prostitution, yet is often overlooked. Through participation, young people with experience of prostitution can build their self‐esteem whilst also helping agencies and policy makers develop more effective strategies on youth prostitution. The paper examines in detail one piece of work undertaken by the Youth Campaign: a workshop run by two young women at a national conference on sexual exploitation. In addition, it gives an overview of current research, policy and practice on participation and young people involved in prostitution and makes recommendations for how practice in this area could be improved. Copyright © 2006 John Wiley & Sons, Ltd.     

A Test of Basic Assumptions of Affective Events Theory (AET) in Call Centre Work1

Based on data from 2091 call centre representatives working in 85 call centres in the UK, central assumptions of affective events theory (AET) are tested. AET predicts that specific features of work (e.g. autonomy) have an impact on the arousal of emotions and moods at work that, in turn, co‐determine job satisfaction of employees. AET further proposes that job satisfaction is an evaluative judgement that mainly explains cognitive‐based behaviour, whereas emotions and moods better predict affective‐based behaviour. The results support these assumptions. A clear separation of key constructs (job satisfaction, positive and negative emotions) was possible. Moreover, correlations between several work features (e.g. supervisory support) and job satisfaction were, in part, mediated by work emotions, even when controlling for gender, age, call centre type (in‐house versus outsourced centres) and call centre size. Predictions regarding consequences of satisfaction and affect were partly corroborated as continuance commitment was more strongly related to job satisfaction than to positive emotions. In addition, affective commitment and health complaints were related to both emotions and job satisfaction to the same extent. Thus, AET is a fruitful framework for explaining why and how specific management strategies used for designing work features influence important organizational attitudes and well‐being of employees.     

Critical success factors for merger in the UK voluntary sector

This paper reports on research into mergers in the voluntary sector in the UK from 1988 to 1993. It compares empirically derived critical success factors with success factors derived from previous work on mergers in both the voluntary and private sectors. The study concludes that merger can be an extremely effective strategy for voluntary organisations. For it to be so, it has to be undertaken willingly, with a shared vision between the partners of what the merger will achieve. Cultural differences need to be recognised and handled within a trusting context in which mutual respect is backed by an equitable process. Finally; sensitive handling of individuals caught up in the merger process is essential—but something which the voluntary sector ought to be well capable of doing.     

Virtually Belonging: Risk, Connectivity, and Coming Out On-Line

This essay examines a self-defined, lesbian on-line community focusing on the construction and performance of identity in relation to coming out on-line. Coming out is a central narrative form in the construction of lesbian identity. In considering the implications of coming out in an on-line community, issues of privacy and public space are central. Coming out on-line can be seen as both an alternative to, and augmentation of, coming out off-line. Questioning whether this on-line community sustains performative utterances, the authors explore the relationships between on-line and off-line locales. The construction of boundaries is considered in an analysis of how sexualized bodies emerge in virtual spaces.     

Do social workers avoid the dilemmas of work with clients?

This article is devoted to Lipsky's suggestion that the purpose of street-level policies is to establish and justify patterns of behaviour that enable street-level bureaucrats to avoid the dilemmas provoked by uncertain working conditions. Based on a review of relevant literature as well as on case studies in the culture of social work service organisations by the authors, the article suggests that two kinds of street-level policies are described by the research. The first one is consistent with the aforementioned idea by Lipsky and follows the wish of social service workers to avoid the dilemmas of their work with clients without trying to change those uncertain conditions that provoke these dilemmas. The actors of the second kind of street-level policy try to negotiate with relevant partners and to change uncertain working conditions that are at the roots of their dilemmas. Both kinds of street-level policy are described by means of empirical examples and their substantive features are summarised.