Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic Review

This paper provides a systematic review of consumer behaviour and order fulfilment in online retailing. The objective of this review is threefold: first, to identify elements of order‐fulfilment operations that are relevant to online consumer behaviour (purchase, repurchase, product return); second, to understand the relationship between order‐fulfilment performance and consumer behaviour; and third, to inspire future research on developing consumer service strategies that takes account of these behavioural responses to order‐fulfilment performance outcomes. The paper is based on a systematic review of literature on online consumer behaviour and order‐fulfilment operations, mainly in the fields of marketing and operations, published in international peer‐reviewed journals between 2000 and September 2015. This study indicates that the current literature on online consumer behaviour focuses mainly on the use of marketing tools to improve consumer service levels. Very little research has been conducted on the use of consumer service instruments to steer consumer behaviour or, consequently, to manage related order‐fulfilment activities better. The study culminates in a framework that encompasses elements of order‐fulfilment operations and their relationship to online consumer behaviour. This paper is the first comprehensive review of online consumer behaviour that takes aspects of order‐fulfilment operations into account from both marketing and operations perspectives.     

Building protest online: engagement with the digitally networked #not1more protest campaign on Twitter

This article examines engagement with digitally networked, politically contentious actions. Maintaining engagement over time is a key challenge for social movements attempting to network digitally. This article argues that proximity serves as a condition to address this challenge, because it configures the personal networks upon which transmission depends. This is a paradox of digital activism: it has the capacity to transcend barriers; however, proximity is essential for sustaining relations over time. Examining Twitter data from the #not1more protest campaign against immigrant deportations in the United States, quantitative and social network analyses show a differentiated development of engagement, which results in a particular geographical configuration with the following attributes. First, there is a robust and connected backbone of core organizers and activists located in particular major cities. Second, local groups engage with the campaign with direct actions in other cities. Third, a large and transitory contingent of geographically dispersed users direct attention to the campaign. We conclude by elaborating how this geographically differentiated configuration helps to sustain engagement with digitally networked action.     

Sensitivity Analysis, Monte Carlo Risk Analysis, and Bayesian Uncertainty Assessment

Standard statistical methods understate the uncertainty one should attach to effect estimates obtained from observational data. Among the methods used to address this problem are sensitivity analysis, Monte Carlo risk analysis (MCRA), and Bayesian uncertainty assessment. Estimates from MCRAs have been presented as if they were valid frequentist or Bayesian results, but examples show that they need not be either in actual applications. It is concluded that both sensitivity analyses and MCRA should begin with the same type of prior specification effort as Bayesian analysis.     

FACSGen: A Tool to Synthesize Emotional Facial Expressions Through Systematic Manipulation of Facial Action Units

To investigate the perception of emotional facial expressions, researchers rely on shared sets of photos or videos, most often generated by actor portrayals. The drawback of such standardized material is a lack of flexibility and controllability, as it does not allow the systematic parametric manipulation of specific features of facial expressions on the one hand, and of more general properties of the facial identity (age, ethnicity, gender) on the other. To remedy this problem, we developed FACSGen: a novel tool that allows the creation of realistic synthetic 3D facial stimuli, both static and dynamic, based on the Facial Action Coding System. FACSGen provides researchers with total control over facial action units, and corresponding informational cues in 3D synthetic faces. We present four studies validating both the software and the general methodology of systematically generating controlled facial expression patterns for stimulus presentation.     

SWOT Analysis of Serbia and Montenegro’s Accession to the EU

The first generation of reforms in Serbia, especially in 2001–2002, was carried out “by the book” but the initial successful results blurred and concealed numerous problems that, especially in 2003, were becoming more evident and, finally, caused a delay in, and the blockade of, the further reform processes. It turned out that the political élite failed to reach a consensus on the second generation of reforms which, above all, refers to the rounding-off and functioning of the institutions of a market economy and the rule of law in full. After the October 2000 changes, relations between the FRY/SM and the European Union have altered dramatically. Joining the EU became strategic priority of our foreign policy, as well as reintegration of the SM in the international community. Nevertheless, these processes have their strengths and weaknesses, potential opportunities and threats, which are summarized in this paper.     

Migration and retirement in the life course: an event history approach

Migration at older ages is commonly explained by reference to the search for greater amenity, and subsequently by the onset of greater dependency, but the links between mobility and specific life course transitions have rarely been articulated. We aim to establish the timing of migration in relation to retirement from the labour force, and to determine how its intensity varies around the retirement event. We also seek to identify how household and individual characteristics shape the propensity and timing of migration, differentiating moves according to distance and with particular attention to the characteristics of the spouse. Data are drawn from the first six waves of the Household, Income and Labour Dynamics in Australia survey, a nationally representative panel study covering the period 2001–2006. Migration events are identified relative to retirement and event history methods are employed to establish the characteristics predisposing households to relocate around retirement. Results demonstrate that retirement acts as a trigger to migration but the propensity to move falls as retirement age rises and the hazard is increasingly concentrated in the year retirement occurs. Within this framework the presence, health, education and retirement status of a spouse exert a significant influence on the likelihood of migration, though with different effects for long and short distance moves. Results highlight the importance of variations in underlying life-course trajectories in shaping retirement migration and demonstrate that only a minority of moves at ages 55–69 are directly associated with retirement, underlining the need for caution when identifying retirement migration using age as a proxy measure.     

School as haven: Transforming school environments into welcoming learning communities

This study investigated school factors that impact attendance. Interviews and focus groups with over 60 key stakeholders from five Maryland counties were conducted. Respondents indicated that despite individual, family, and community factors that contribute to non-attendance, students will attend a school that is intentional about creating a welcoming climate that is supportive and academically stimulating. Attendance can be improved when schools evaluated policies that may unintentionally deter student attendance, when students feel heard by school personnel, and when students are given opportunities to establish supportive relationships with caring adults in and out of the classroom.     

The origins and early diffusion of “shareholder value” in the United States

The shareholder value conception of the firm and its consequences for the functioning of corporations have been studied from a variety of disciplinary and theoretical perspectives. In this article we examine in more detail than has been done sofar the origins and early adoption of this particular conception. By investigating public business sources from the perspective of field theory, we argue that the rise and early diffusion of “shareholder value” are best understood as a function of the changing power relations in the economic field during the first half of the 1980s. The deep economic recession at the end of the 1970s and early 1980s led to a crisis in the prevailing management beliefs, offering newcomers the opportunity to promote alternative business strategies, among which the shareholder value conception became dominant. The sources studied indicate that the spokespersons of the new business conception were initially wealthy outsiders, corporate “raiders,” who used the economic crisis to oppose management and acquire shares in undervalued firms with the threat of restructuring and selling parts of them in the name of shareholders’ interests. Although these hostile take-overs, or threats of take-overs, were widely contested, the Reagan administration blocked regulation and stimulated the take-over market. The rivalry between “raiders” and public pension funds over the profits of these takeovers led to the founding the Council of Institutional Investors (1985), which adopted the shareholder value doctrine inaugurating the organized activism of public pension funds with regard to the management of firms. It was thus in all likelihood the competition and conflict among different groups of shareholders, primarily corporate raiders and pension funds, that triggered the shift in the balance of power between managers and shareholders. Since managers found profitable ways to adapt to the new balance of power, the shareholder value ideology spread rapidly through the economic field, becoming the dominant business model of North American firms in the second half of the 1980s.     

Male Medical Students’ Gender-Role Conflict Is Associated With Their Discomfort With Dealing With Patients’ Sexual Health Issues

Recommendations suggest that more sexuality education be implemented in medical school curricula to increase students’ comfort with regard to dealing with sexual health issues. For male medical students the adherence to masculine gender-role norms may also contribute to discomfort regarding dealing with this intimate topic. The current study analyzed whether male medical students’ knowledge or masculine gender-role conflict (GRC) was associated with their comfort with regard to asking future patients about sexual health issues. A total of 164 male medical students (M_age = 24.4, SD = 2.4) participated. A questionnaire assessed students’ self-perceived knowledge of sexual health, how prepared they felt with regard to this topic, and their comfort with regard to asking future patients about sexual health issues. The Gender Role Conflict Scale—Short Form (GRCS-SF) was used to assess GRC. Knowledge was positively associated with comfort. Male students who indicated difficulty expressing affection toward men or expressing emotions were likely to report being uncomfortable asking patients about sexual health issues. Students should be made aware of gender-role norms. Alongside knowledge transfer, the discussion of strategies for overcoming the barriers set by gender-role norms should be part of sexuality education.