Towards a Multi‐level Approach on Frontline Interactions in the Public Sector: Institutional Transformations and the Dynamics of Real‐time Interactions

This study develops a multi‐level approach on frontline interactions in the public sector. Previous research suggests that detailed analyses of frontline interactions are essential to our understanding of how welfare services take shape when policies and rules are applied and negotiated in individual cases. The dynamics and performances of real‐time interactions have, however, rarely been analyzed as such. This study shows how the methods developed in the field of Conversation Analysis can contribute to this research. Our multi‐level approach integrates analyses of the policy‐ and institutional transformations that shape conditions for frontline interactions; and analyses of how policies and rules are evoked, negotiated and reshaped in the turn‐by‐turn organization and performances of interaction. The approach is applied on an analysis of how rules regarding financial aid are applied in an authority highly affected by changes in welfare policy towards standardization and detailed regulations. The empirical case is the Swedish Board for Study Support. The empirical study includes analyses of documents, interviews and analyses of taped telephone conversations. The study shows how institutional arrangements of standardization, detailed regulations, monitoring and depersonalization, structure the frontline work and shape narrow frames for officials' discretion in interactions with clients. The study also shows how rules are invoked and negotiated in recurrent practices in the interaction: in the careful design of decisions; in the investigations of alternatives and exceptions from the rules in order to find solutions to the client's problems. The analyses of concrete interactional practices clearly indicate that also a rule‐governed work dominated by task discretion involves recurrent negotiations, flexibility and local policy‐making.     

A Multifactorial Risk Prioritization Framework for Foodborne Pathogens

We develop a prioritization framework for foodborne risks that considers public health impact as well as three other factors (market impact, consumer risk acceptance and perception, and social sensitivity). Canadian case studies are presented for six pathogen‐food combinations: Campylobacter spp. in chicken; Salmonella spp. in chicken and spinach; Escherichia coli O157 in spinach and beef; and Listeria monocytogenes in ready‐to‐eat meats. Public health impact is measured by disability‐adjusted life years and the cost of illness. Market impact is quantified by the economic importance of the domestic market. Likert‐type scales are used to capture consumer perception and acceptance of risk and social sensitivity to impacts on vulnerable consumer groups and industries. Risk ranking is facilitated through the development of a knowledge database presented in the format of info cards and the use of multicriteria decision analysis (MCDA) to aggregate the four factors. Three scenarios representing different stakeholders illustrate the use of MCDA to arrive at rankings of pathogen‐food combinations that reflect different criteria weights. The framework provides a flexible instrument to support policymakers in complex risk prioritization decision making when different stakeholder groups are involved and when multiple pathogen‐food combinations are compared.     

Confidence sets of fixed size with predetermined confidence level

In this paper a three stage method to obtain a confidence sets of given form and size, with a preassigned confidence coefficient, is suggested for the case of normally distributed observations from populations with different means and common unknown variance. The method is quite general, and it allows for most common forms of confidence sets. Asymptotic properties of the random sample sizes of the method are studied and compared to the same properties of other methods with the same aim.     

Bayes Estimates for the Price and Income Elasticities of Alcoholic Beverages in Finland From 1955 to 1980

The Lindley–Smith theory of Bayes estimates for multiple regression equations with exchangeability between the regression coefficients of the individual equations is extended to the case in which a first-order autoregressive process generates the regression coefficients. The ensuing formulas are applied to study monthly Finnish consumption of alcohol. The point of this application is that exchangeability between the regression coefficients is less than we can assess beforehand when there is a natural ordering, in this case according to chronological time, of the equations. Still, the general task of the Lindley–Smith estimators, to consider the combined data when estimating individual regression coefficients, is a relevant one.     

Rituals of migration: an introduction

ABSTRACT

This introduction presents a framework for the articles in the special issue Rituals of Migration. First, it provides an overview of studies of ritual and migration, highlighting the fruitfulness of exploring the two fields together and arguing for the use of ritual as a cultural prism on processes of continuity and change in migration. In light of these analytical approaches, the introduction continues by outlining and discussing the three major themes that crosscut the articles (the interrelations between change and continuity, processes of placemaking and lines of social differentiation), demonstrating how the articles can shed light on these issues.     

Windows to the Soul? Deliberate Eye Contact as a Cue to Deceit

Although people overwhelmingly believe that liars avoid eye contact, meta-analyses of deception literature have shown a non-significant relationship between gaze and deception. In the present experiment we measured eye movements in an innovative way. We coded the extent to which interviewees deliberately made eye contact with the interviewer. Liars take their credibility less for granted than truth tellers. They therefore may have a greater desire to be convincing and hence more inclined to monitor the interviewer to determine whether they seem to be being believed. We therefore hypothesized that liars would give more appearance of deliberately making eye contact than truth tellers (a relationship which opposes the stereotypical belief that liars look away). A total of 338 passengers at an international airport told the truth or lied about their forthcoming trip. As well as the deliberate eye contact variable, we coded the amount of time the interviewees looked away from the interviewer (e.g., gaze aversion), which is typically examined in deception research. Liars displayed more deliberate eye contact than truth tellers, whereas the amount of gaze aversion did not differ between truth tellers and liars.     

“Too Weird for Banknotes”: Legitimacy and Identity in the Production of Danish Banknotes 1947–2007

In this article I argue that questions of banknote design are closely related to ideas of the national collective. Using the Danish banknote design competitions from 1947 to 2007 as an exemplary case I show how the Danish central bank, Nationalbanken, continuously sought to balance banknote iconography between different and evolving perceptions of the national community in an attempt to underpin the legitimacy and authority of Danish banknotes. I suggest that concepts from institutional theory can explain this equipoise relationship and I argue that banknote designers need to somehow reconcile conflicting ideas about the national community. As such, this article contributes to a more detailed understanding of the considerations and challenges facing banknote‐issuing authorities.