Employees’ reactions to customer mistreatment: The moderating role of human resource management practices

This study examined the moderating roles of human resource management (HRM) practices in employees’ reactions to customer mistreatment. Drawing upon the job demands-resources (JD-R) model and stress appraisal theories, this study hypothesised that training and participation could buffer the negative effect of customer mistreatment on service employees’ work outcomes (i.e. emotional exhaustion and job performance). Data were collected from 730 service representatives and their team leaders at two time points. Results showed that customer mistreatment was less positively related to emotional exhaustion in teams where employees were provided with more participation opportunities, and customer mistreatment was less negatively related to performance in teams where employees received more training. The results suggest that different types of HRM practices could effectively buffer the negative impact of customer mistreatment on different work outcomes for service employees. Theoretically, this study extends the customer mistreatment literature by demonstrating the importance of studying HRM practices in the customer mistreatment context, and supports the integration of JD-R model as an overarching framework and stress appraisal theories as an explanatory theory to understand the role of HRM practices. Practically, the findings provide implications to managers in protecting employees from customer-related interpersonal stressors and maintaining a healthy and productive workforce.     

《董祖立道根源(支排记)》读解——一部记载清代天地门教组织源流的经卷

<董祖立道根源(支排记)>是我们新近在民间发现的第一部集中讲述清代天地门教组织源流的经卷.该部经卷不仅介绍了天地门教董家林总坛的世袭传承,而且讲述了天地门教"林传八支"、"九股"和"山传三支"的具体情况,对于进一步搞清天地门教的组织源流,具有重要的文献资料价值.     

莱维纳斯的主体伦理学研究

莱维纳斯并非现象学家,其聚焦于伦理主体的他者哲学,批判了胡塞尔现象学认识论,还要超越海德格尔存在论,从而摧毁了现象学的基础。他强调我与他者之间的伦理关系要比胡塞尔主客体认识关系更加原初,从而抛弃了其现象学的意向行为—意向对象的结构,他还批判了海德格尔存在论的此在说和共在说,建构了作为“第一哲学”的伦理学。     

西藏农区的家屋空间及其意义——以西藏曲水县茶巴朗村社区调查为例

文章以曲水县茶巴朗村第四自然村为田野调查地点,对该村不同时期家屋的物质建构和空间分割进行调查研究,并以此为例来探究西藏农区家屋物质建构和空间分割的变迁以及家屋空间内含的意义.西藏自治区2006年以来实施的安居工程是文章一个重要的时间坐标和分析点.     

跨国公司海外R&D机构区位选择过程影响因素研究

随着经济全球化的迅猛发展和国际竞争的日趋激烈,跨国公司的研究与开发日益呈现出全球化的趋势,跨国公司海外R&D机构区位选择已成为一个亟待解决的问题。基于此,运用多案例研究方法对AVX公司海外R&D机构区位选择的过程展开详细分析,进一步通过德国巴斯夫公司和中兴通讯有限公司2个案例的分析,构建了包括模式判定、宏观区位选择、微观区位选择3个阶段在内的、3种不同投资动机下的跨国公司海外R&D机构区位选择过程影响因素框架,并通过案例进行了验证分析。     

第三方物流企业营销4R＋4P组合策略

本文对第三方物流行业的特征进行研究,并提出第三方物流企业进行营销的必要性.通过对4R及4P营销理论的简要评述,提出第三方物流企业应当引入以4R为指导、以4P为核心进行强有力执行的营销组合策略,以更好地促进第三方物流企业营销的开展和企业发展.     

In Search of a Professional Supervisory Practice: External Social Work Supervision in China

This article examines the importance of supportive and educative functions in the practice of social work supervision and identifies the common features of external social work supervision. Using a qualitative study design, the author explores social workers’ need for professional supervision and support, and the functions and roles commonly played by external supervisors. A mixed model of internal and external supervision is used in some countries; however, such a method is not commonly used or discussed in the literature in Asian regions. The findings of this study suggest that the practice of external supervision should be considered by social work agencies in China. Arranging appropriate external supervisors and establishing a supportive supervisory environment at an agency level are recommended to facilitate the professional growth of social work practitioners.     

A Longitudinal Study of the Long-Term Predictors of China’s Divorce Rate

Abstract

Based on data from the China Statistical Yearbook from 1996 to 2013, this study explores the long-term predictors of China’s divorce rate over recent decades with the longitudinal models incorporating the repeated measure models and long-term change models. The research findings suggest that among the factors researched, the economic development and the time factor are the two most essential predicators explaining the long-term variations in China’ divorce rate from 1996 to 2013. This result provides additional empirical evidence from China as a transitional economy to support the widely accepted assumption that the divorce rate rises with the advance of modernization. On the contrary, the positive effect of women’s empowerment disappeared with the presence of economic development, indicating that over a long period of time, the two factors do not work at the same time, and the economic development may affect the divorce rate independent of the influence of women’s empowerment. It can be implied that despite calls for the revival of Chinese tradition and culture under Xi Jinping’s rule since 2012, China’s divorce rate is expected to continue to rise with further economic development.     

校园欺凌治理困境及应对策略研究

校园欺凌行为对青少年学生的身心健康和全面发展有着极大的危害性,对此我国政府与学界都颇为重视,投入了大量资源制定防治对策,无奈制度执行仍不到位,校园欺凌行为屡禁不止。究其原因,各市级、区级政府未能积极响应省级政府制定的校园欺凌防治规范性文件,及时出台可供中小学校和中等职业学校参照执行的校园欺凌防治指导手册,各校无法准确理解和执行省级政府指令,各校校园欺凌防治工作进展缓慢。因此,借鉴美国在校园欺凌现象治理方面的成功经验,尽快形成纵向到底、横向到边的矩阵式管理体系,由市级、区政府牵头,组织社会力量编写校园欺凌行为防治指导手册,切实引导学校落实执行校园欺凌防治工作。     

四川省历史学(含考古学)七十年发展成就略说

新中国成立七十年来四川省历史学(含考古学)的发展，经历了一个曲折且不断前进的历程，按照学科发展的脉络，大致可以分为三个时期。第一个时期为1949—1976年，第二个时期为1977—2012年，第三个时期为2013年以来的新时代。新中国成立七十年来，四川省的历史科学在学位授权点、科研机构、专业学术团体、学术刊物等学科建设诸多方面取得了令人瞩目的成绩。七十年来，四川省历史学(含考古学)在众多学者的共同建设下，取得了丰硕的学术成果:历史学方面，上百本重要论著是最具代表性的成果，在全国乃至国际上都具有非常大的影响力；考古学方面，在出版大量考古发掘报告和研究论著的同时，学术成果涉及的研究领域逐步拓宽，国际化程度不断加强。