你真知道自己的顾客想要什么吗？

衡量顾客看重什么,是解答“创新方程式”的第一步企业依靠创新以获取长期生存,但对许多企业来说,创新流程饱受不确定性和风险的折磨。然而,创新并不一定取决于运气。可以通过消除带来流程偏差的因素,优化创新流程,从而产生较高的成功率,并大幅减少开发费用的浪费。企业所犯的一个重大错误,是没有正确地利用关键“数据点”,即“顾客想要什么”。大多数企业拿出新产品或新服务,然后看顾客是否会购买。而他们本应当做的,是首先确定顾客欲求的结果,然后再利用这些结果来指导创新流程。以一家剃须刀制造商为例,在这个六步骤流程中,它应当首先确定顾客如何衡量价值。譬如,该公司发觉,用户希望减少     

Population statistics] as of January 1, 2000

This table presents the population statistics of Thailand as of January 1, 2000. Thailand has a total population of 61,737,000; 30,726,000 are males and 31,011,000 are females. The urban areas have a population of 18,972,000, while the rural areas have a population of 42,765,000. The population numbers, by region, are the following: northern, 12,117,000; northeastern, 20,164,000; southern, 7,957,000; central (excluding Bangkok Metropolis), 13,654,000; Bangkok Metropolis, 7,845,000. Children (under age 15) numbered 14,764,000; labor force participants (ages 15-59), 41,647,000; the elderly (ages 60-79), 4,974,000; those aged 80 and above, 352,000; the school-age population (ages 6-21), 16,703,000; reproductive-age women (ages 15-44), 16,697,000; and the voting population (ages 18 and over), 43,691,000. The crude birth rate (per 1000 population) is 16.4, and the crude death rate is 6.5. Thailand has a natural growth rate of 1.0% and an infant mortality rate (per 1000 live births) of 22.4. Life expectancy at birth among males and females is 69.9 and 74.9, respectively. The total fertility rate is 1.9/woman, the contraceptive prevalence rate is 72.2%, and the ratio of females per 1 male is 1.0 for ages 0-59, 1.1 for ages 60-79, and 2.0 for ages 80 and over.     

Stalking perpetrators and psychological maltreatment of partners: anger-jealousy, attachment insecurity, need for control, and break-up context

Two studies of the correlates of self-reported courtship persistence, stalking-like behaviors following a relationship break-up, and psychological maltreatment of partners were conducted in samples of male (N = 46 and 93) and female (N = 123 and 110) college students. Approximately 40% (38.5% and 44.6%) engaged in at least one stalking behavior following a break-up. A total of 10.7% (study 1) and 7.6% (study 2) engaged in 6 or more stalking behaviors. Stalking was significantly related to psychological maltreatment of the partner (PMP) prior to the break-up. Being the recipient of the breakup was associated with feelings of anger, jealousy and obsessiveness and with higher levels of courtship persistence, and stalking. A replicated path model showed that anxious attachment and need for control were related to PMP and that need for control had a direct contribution to stalking. For anxious attachment, its connection to stalking was indirect, mediated by the degree of anger-jealousy over the break-up.     

The declining significance of race among American men during The latter half of the twentieth century

The extent to which racial minority groups face discrimination in the labor market is the subject of considerable debate. Using William J. Wilson's thesis of the declining significance of race as our theoretical context, we provide further empirical evidence about labor market discrimination by investigating wages among African American, American Indian, Chinese American, Hispanic white, Japanese American, and non-Hispanic white men. We find, during the period before the civil rights movement, that a substantively significant wage disadvantage is evident for these minority groups with controls for observed labor force characteristics. In recent data, these net disadvantages are reduced substantially for each of these groups except Hispanics. With the exception of Hispanics, the results support Wilson's thesis.     

"Lazy men", time-use,and rural development in Zambia

This paper examines how work and the labor in agriculture in rural sub-Saharan Africa is measured. Section 1 presents a historical example of colonial discourses of the "lazy" African (the Lamba in Zambia). Section 2 analyzes a study carried out in rural Zambia to illustrate the relationship between stereotypes held by many Europeans, particular aspects of the colonial project, and the social relations brought about by colonialism. Section 3 examines the ways in which present work and labor approaches in sub-Saharan Africa embody value judgements which leads to distorted documentation of the division of labor between opposite genders. Sections 4 through 7 look at a time-use study conducted in Zambia and argue that studies of such nature create value judgement on what comprises work, and about how researchers and planners classify this. Overall, this article has demonstrated that time-use surveys may provide inadequate understanding of women and men's work in the absence of an understanding of the local context in which the work is undertaken, and of labor markets.     

The UK National Telephone Gambling Helpline-Results on the First Year of Operation

This study outlines the results of the UK's national gambling helpline run by GamCare. The results outlined here cover the period of the first 12 months of operation (November 1997 to October 1998). The helpline received a total of 1729 calls. Of these, 51% were from problem gamblers themselves (90% male; 10% female) and a further 26% of calls were from relatives of problem gamblers. The remaining calls came from other professionals handling problem gambling cases (13%), attempted calls, e.g., people calling and then putting the phone down due to being scared of talking (4%), information requests (3%) and the media (3%). Fruit machine gambling appeared to be most problematic for the callers as a whole and for particular sub-groups such as adolescents (82%) and women (52%).     

Technology transfer concerns of college graduates with disabilities: Profiles in transition from higher education to competitive careers

The article describes the technology transfer concerns reported by a small sample (N=14) of recent college graduates with disabilities. In structured, in-depth interviews, researchers asked respondents to reflect on the extent to which they had utilized technology resources during their college years in preparation for the world of work. Results suggest that colleges and universities need to play a more active role in introducing students with disabilities to both generalized and assistive technology services.     

Interface: reflections of an ethnic toygirl

This essay interrogates the colonial modernity of Anglo-Australian lesbian hegemony through an experimental text which plays with the aesthetics of cyberspace. Mobilizing the hypertext mark up language (HTML) form of the Internet, it spatializes the creative, the erotic, and the political that landscape the vicissitudes of everyday life for a lesbian of Southeast Asian background living in Australia. "interface" performs as a tryst that drives the queer body politic through the postcolonial in-formations of color, race, gender and identity. This text bears indelible marks from multiple sites and sources: the charges of electronic conversations and etchings on the World Wide Web; the raw pulp of inner-urban graffiti scrawls; passionate voicemails; racist policies in queer venues; fury banner posts; luscious lesbian cinema screenings; sexy fantasy malls; and fleshy style shopping.     

Setting up a CLIA-certified laboratory in a student health services clinic

Performing some laboratory tests on site at a student health service clinic may increase efficiency and cut costs for patients. However, with the passage of the Clinical Laboratory Improvement Amendments (CLIA) of 1988, many laboratories in physician offices and clinics have shut down because of increased regulatory requirements. The personnel in one SHS laboratory found that the guidelines proposed by CLIA help assure quality care and are not prohibitive. In this article, the process of applying for and receiving a CLIA certificate in the student health clinic setting is explored.     

普救说与世界问题的政治化

一、真理的实在真理的传统形式:真理作为概念、结构或关系只能是肯定的东西。真理与实在的区别在于:真理不仅是存在着的,还是正确无误的,真理不可能来自谬误或错误的政策。所以,真理具有肯定的特性。这一肯定的特性能够被作为绝对知识而予以强调。为了新思维起见,我们必须超越真理与实在之间的这一鸿沟。实在不仅是肯定性的真理,它也可能是谬误。因而,实在也可能是否定性质的真理。结论:可以把实在描述成以下的东西:a.作为肯定性质的真理,实在是我们必须保存的那部分实在。b.作为否定性质的真理,实在是我们必须