The meaning of patient satisfaction with prepaid primary health care in Israel

This paper reports the development of a self-administered Hebrew-language questionnaire for assessing patient satisfaction with primary care in Israel. Four scale measures of patient satisfaction were empirically constructed. These scales pertained to doctor conduct, doctor-patient communication, teamwork, and ease of access. In addition, a single direct question was used to measure overall satisfaction with the care. Ratings of all aspects of care were negatively skewed, with doctor-conduct and doctor-patient communication usually being the most satisfactory aspects and access the least satisfactory. It was shown that different practices, or the same practice at different points in time, can easily and meaningfully be compared, using mean satisfaction scores, measures of standard deviation, or percentages in each practice with ratings above (or below) the overall mean of all practices. The use of specific measures of patient satisfaction for comparison and intervention is discussed.     

通过谈判争取成功砝码

回想你上次面临新的领导机遇时,出现了什么情况？不管你是受命领导团队、部门还是整个企业,你很可能通过谈判争取该职位的薪水和待遇,比如：头衔、假期及奖金,但你是否争取过在该职位上取得成功的条件呢?     

从所有的地方获得好的构想

一些令你确保构想在你的企业里胜出的可做之事: ▲不要以为你或你的公司拥有全部答案: 这是一个学习型企业的第一条商业法则,如果你以为你无所不 知,那么你就会停止寻找好的构想。 ▲研究竞争对手: 韦尔奇认为,学习好的构想的最佳去处之一就是你的竞争对手那 里。养成一个习惯,每周花1小时时间研究他们的网页、产品目录和其 他所有能使你了解他们的最新创意的东西。     

1991年诺贝尔经济学奖得主的理论贡献

学术贡献 科斯由于“发现和澄清了交易费用和产权对经济制度结构和运行的意义”而荣获诺贝尔经济学奖。科斯对于经济学的主要学术贡献包括三个方面:一是他提出了交易费用概念的雏形,并把交易费用引入经济学的分析框架之中;二是强调了交易费用、产权与经济效率的关系,构筑了产权理论的框架;三是以“科斯定理”为核心开创性地将经济理论应用到法学问题上,形成了一门新的经济学分支—法律经济学。 科斯认为市场运行是有成本的,且主要是“发现相对价格”的成本。为了进行市场交易,有必要发现准希望进行交易,有必要告诉人们交易的