Back to basics: Re-examination of Demand-Control Theory of occupational stress

The Demand-Control model of occupational stress posits an interaction between job demands and job control predicting psychological strain, but previous research has found such an interaction only rarely or inconsistently. Such research, however, has often failed to measure either demands or strain faithfully to the model's constructs, or has simply failed to test for a statistical interaction. The present study corrected these shortcomings by going back to basics. Using a sample of 115 employees in a manufacturing company, it operationalized the variables more consistently with their original conceptualizations. However, when the hypothesized Demand-Control interaction was then tested, it still failed. Outcomes other than psychological strain (e.g. job dissatisfaction) were related negatively rather than positively to demands. This highlights the difference between psychological strain and dissatisfaction and casts doubt on models positing dissatisfaction as an intervening variable between stressors and strains.     

Coping resources,coping strategies and adjustment to organizational change: Direct or buffering effects?

Abstract

This study examined the effects of personal and social resources, coping strategies and appraised stress on employees' levels of anxiety and depression. In relation to the effects of resources and coping strategies, two different models were tested. The main effects model proposes that, irrespective of the level of stress, coping resources and coping strategies have direct effects on well-being. In contrast, the buffering model predicts that the buffering effects of coping resources ad strategies are only evident at high levels of stress. One hundred lawyers completed a structured self-administered questionnaire that measured their personal and social resources, use of problem-focused and emotion-focused coping strategies, and appraisals of the stressfulness of the situation. Results revealed generally strong support for the main effects model in the prediction of employee levels of anxiety and depression. Lower levels of anxiety were linked to judgements of lower levels of organizational change, greater self-confidence, greater internality of control beliefs and less use of emotion-focused coping strategies. Lower levels of depression in employees were also linked to judgements of lower levels of organizational change, greater use of resources and less appraised stress. There was only limited support for the buffering effects model. Due to the small size of the sample, the findings need to be explored further in other contexts.     

IT security planning under uncertainty for high-impact events

While many IT security incidents result in relatively minor operational disruptions or minimal recovery costs, occasionally high-impact security breaches can have catastrophic effects on the firm. Unfortunately, measuring security risk and planning for countermeasures or mitigation is a difficult task. Past research has suggested risk metrics which may be beneficial in understanding and planning for security incidents, but most of these metrics are aimed at identifying expected overall loss and do not directly address the identification of, or planning for, sparse events which might result in high-impact loss. The use of an upper percentile value or some other worst-case measure has been widely discussed in the literature as a means of stochastic optimization, but has not been applied to this decision domain. A key requirement in security planning for any threat scenario, expected or otherwise, is the ability to choose countermeasures optimally with regard to tradeoffs between countermeasure cost and remaining risk. Most of the planning models in the literature are qualitative, and none that we are aware of allow for the optimal determination of these tradeoffs. Therefore, we develop a model for optimally choosing countermeasures to block or mitigate security attacks in the presence of a given threat level profile. We utilize this model to examine scenarios under both expected threat levels and worst-case levels, and develop budget-dependent risk curves. These curves demonstrate the tradeoffs which occur if decision makers divert budgets away from planning for ordinary risk in an effort to mitigate the effects of potential high-impact outcomes.     

The Performance of Power: Sam Watson a Miners' Leader on Many Stages

This paper draws on the biography of Sam Watson, a miners' leader in the North East of England, to examine the ways in which power relations operated within the British labour movement in the forties and fifties. At that time the Marshall Plan and the concern by the US government to control the spread of communism in Europe provided a critical backdrop with the CIA's labor attaché programme providing links between the AFL and the CIOand the British TUC. Recent research has identified the significant role played in the development of these arrangements by Watson. The reliance of the Labour Party on the networks of national, regional and local trade unions has not been a central concern of students of this period. Certainly in accounts of the Marshall Plan, national figures like Ernest Bevin predominate. The “unveiling” here of Watson suggests the possibility of more fruitful investigations on a wider canvass. His relationship with the US mission in itself raises questions as to the social and political processes that made it possible for a middle ranking trade union official to occupy such a significant position of power and influence. The article draws on archival research and, most significantly, upon interviews conducted by the authors in the late seventies with key trade union officals and polticians. It explores the different ways that Watson dealt with communism and with members of the Communist Party, and the key role he played during critical struggles within the Labour Party. The detail of the “insider” accounts reveals the complex ways in which power was performed across and within different arenas – in North East England as regional secretary of the NUM; in London on the national executive committees of the Labour Party and NUM; and abroad as a member, then Chair, of the Labour Party's International Committee.     

Illegitimate tasks as a source of work stress

Illegitimate tasks represent a task-level stressor derived from role and justice theories within the framework of “Stress-as–Offense-to-Self” (SOS; Semmer, Jacobshagen, Meier, & Elfering, 2007). Tasks are illegitimate if they violate norms about what an employee can properly be expected to do, because they are perceived as unnecessary or unreasonable; they imply a threat to one's professional identity. We report three studies testing associations between illegitimate tasks and well-being/strain. In two cross-sectional studies, illegitimate tasks predicted low self-esteem, feelings of resentment towards one's organization and burnout, controlling for role conflict, distributive injustice and social stressors in Study 1, and for distributive and procedural/interactional justice in Study 2. In Study 3, illegitimate tasks predicted two strain variables (feelings of resentment towards one's organization and irritability) over a period of two months, controlling for initial values of strain. Results confirm the unique contribution of illegitimate tasks to well-being and strain, beyond the effects of other predictors. Moreover, Study 3 demonstrated that illegitimate tasks predicted strain, rather than being predicted by it. We therefore conclude that illegitimate tasks represent an aspect of job design that deserves more attention, both in research and in decisions about task assignments.     

Proper marketing

Marketing Management for Nonprofit Organizations (2nd ed.), by Adrian Sargeant. New York: Oxford University Press, 2005. 424 pp., $69.50 paper.     

Feminized cultural capital at work in the moral economy: Home credit and working-class women

One of the defining features of the home credit sector is the role played by its agents—workers who act as intermediaries between lending companies and borrowers to facilitate lending and collect repayments. There is a prevailing and pervasive narrative in the sector that women make superior agents, largely based on the belief that female agents can manage relationships with borrowers more successfully than their male counterparts. This article analyzes data from 349,078 home credit accounts (loans), as well as 71 interviews with home credit agents and lending company managers, to evaluate both the myths and realities of women's roles in home credit. The data is also used to explore the opportunities for—and potential constraints on—women's career progression in home credit work, based on an understanding of the moral economy in which they operate. By exploring the moral economy of low-income communities, the article highlights the role of working-class women's cultural capital within the labor market. Despite women forming the majority of the agent workforce in home credit, women's capital is undervalued in comparison with their male counterparts' capital. The analysis within this article allows a greater understanding of the highly classed and gendered nature of the moral economy of low-income communities and the exchange value of women's capital within the labor market.