Market Orientation,Internal Process,and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development*

Scholars from different disciplines acknowledge the importance of studying new service development (NSD), which is considered a central process for sustaining a superior competitive advantage of service firms. Although extant literature provides several important insights into how NSD processes are structured and organized, there is much less evidence on what makes NSD processes successful, that is, capable of contributing to a firm's sales and profits. In other words, which are the decisions that maximize the likelihood of developing successful new services? Drawing on the emerging “service‐dominant logic” paradigm, we address this question by developing an NSD framework with three main decisional nodes: market orientation, internal process organization, and external network. Using a qualitative comparative analysis technique, we discovered combinations of alternatives that maximize likelihood of establishing a successful service innovation. Specifically, we tested our NSD framework in the context of hospitality services and found that successful NSD can be achieved through two sets of decisions. The first one includes the presence of a proactive market orientation (PMO) and a formal top‐down innovative process, but the absence of a responsive market orientation. The second one includes the presence of both responsive and PMO and an open innovation model. No single element was a sufficient condition for NSD success, though PMO was a necessary condition. Several implications for theory and decision‐making practice are discussed on the basis of our findings.     

Domestic violence, poverty, and social services: does location matter?

Objective. This study investigates whether or not domestic violence agencies are located in areas of need. Recent research indicates that community economic disadvantage is a risk factor for intimate partner violence, but related questions regarding the geographic location of social service agencies have not been investigated.Methods. Using Connecticut as a case study, we analyze the relationship of agency location and police-reported domestic violence incidents and assaults using OLS regression and correcting for spatial autocorrelation.Results. The presence of an agency within a town has no relationship with the rates of domestic violence. However, regional patterns are evident.Conclusion. Findings indicate that programs are not geographically mismatched with need, but neither are programs located in towns with higher rates of incidents or assaults. Future research and planning efforts should consider the geographic location of agencies.     

A statistical algorithm for detecting cognitive plateaus in Alzheimer’s disease

Repeated neuropsychological measurements, such as mini-mental state examination (MMSE) scores, are frequently used in Alzheimer’s disease (AD) research to study change in cognitive function of AD patients. A question of interest among dementia researchers is whether some AD patients exhibit transient “plateaus” of cognitive function in the course of the disease. We consider a statistical approach to this question, based on irregularly spaced repeated MMSE scores. We propose an algorithm that formalizes the measurement of an apparent cognitive plateau, and a procedure to evaluate the evidence of plateaus in AD using this algorithm based on applying the algorithm to the observed data and to data sets simulated from a linear mixed model. We apply these methods to repeated MMSE data from the Michigan Alzheimer’s Disease Research Center, finding a high rate of apparent plateaus and also a high rate of false discovery. Simulation studies are also conducted to assess the performance of the algorithm. In general, the false discovery rate of the algorithm is high unless the rate of decline is high compared with the measurement error of the cognitive test. It is argued that the results are not a problem of the specific algorithm chosen, but reflect a lack of information concerning the presence of plateaus in the data.     

2011 MOBIUS Conference

The twelfth annual MOBIUS Conference was held June 7–9, 2011, at the Holiday Inn Executive Center in Columbia, Missouri. The MOBIUS consortium of Missouri is currently composed of fifty-nine academic libraries, two public libraries, and the Missouri State Library. The conference offered various opportunities, including a keynote address by Meredith Farkas and a networking dessert session on the first night. The second day featured six concurrent sessions, each having six different presentations, along with delicious food, generous door prizes, and the chance to meet with vendors. The third day consisted of four different four-hour post-conference training sessions. Presentations are available for download from the conference Web site.¹     

The Impact of Perceived Discrimination and Immigration Policies Upon Perceptions of Quality of Life Among Latinos in the United States

This study examined the impact of enforcement of US immigration policies and perceived discrimination on perceptions of quality of life for Latinos in the US. Data for this study were drawn from the 2007 Pew Hispanic Center survey of 2,000 Latino adults living in the US. Multinomial logistic regressions indicated that participants who had higher levels of perceived discrimination and who were personally affected by US immigration enforcement also perceived the following: (1) life was more difficult now for Latinos than in the past; (2) higher levels of fear of deportation for themselves or a loved one; (3) the lives of Latino children will be worse in the future; and (4) a lower quality of life for themselves. Female participants and participants with more years in the United States, and higher levels of linguistic acculturation generally had fewer issues regarding immigration policies or had a more positive outlook for Latinos in the United States.     

Comparison of older adult performance during the functional-reach and limits-of-stability tests

Despite widespread use of the functional-reach (FR) and limits-of-stability (LOS) tests, comparisons of postural strategies and postural limits for these tests have not been previously reported. The purpose of this study was to compare postural strategies as determined by cross-correlation analyses of trunk and lower leg angular displacements and postural limits as assessed by maximum center-of-gravity (COG) excursions as older adults at low fall risk completed the FR and LOS tests. Fourteen older adults completed three FR and LOS trials while standing on a Balance Master force platform. Results indicated that despite relatively similar instructions to reach or lean as far as possible without losing balance or altering the base of support, their performance differed with regard to postural strategies employed and maximum COG excursions produced. These findings suggest that because of differences in task constraints, FR and LOS tests should not be used interchangeably.     

Changes in the Relationship Between Child Support Payments and Educational Attainment of Offspring, 1979–1988

We examine changes over the 1980s in the effect of child support payments on the educational attainment of children age 16 to 19 in the United States, and why child support has a stronger impact than other sources of income. We use 1979 and 1988 Current Population Survey data, covering a period when improvements in enforcement should have increased the proportion of reluctant fathers paying support. We hypothesize and find that the positive effect of child support on education diminished somewhat over this period, both absolutely and in relation to other income.     

On correcting measurement error in the persistence rate estimator

In the field of education, it is often of great interest to estimate the percentage of students who start out in the top test quantile at time 1 and who remain there at time 2, which is termed as “persistence rate,” to measure the students’ academic growth. One common difficulty is that students’ performance may be subject to measurement errors. We therefore considered a correlation calibration method and the simulation–extrapolation (SIMEX) method for correcting the measurement errors. Simulation studies are presented to compare various measurement error correction methods in estimating the persistence rate.