Lessons from the ‘made in Switzerland’ study: What makes a world-class manufacturer?

Many executives are currently striving to develop world-class manufacturing operations to ensure that they remain competitive in increasingly global markets. To do this, they are adopting a range of practices, from organisational changes such as empowerment and teamwork to the use of techniques such as pull production. Their goal is to substantially improve performance: faster cycle times, reduced manufacturing costs and greater customer satisfaction.The question of how far companies have moved towards world-class manufacturing is at the heart of the ‘Made in Switzerland’ project, a major benchmarking study of Swiss manufacturing practice and performance. The study was carried out in 1995 by IMD faculty and researchers working with consultants from IBM Switzerland. It is part of the internationally-based ‘Made in Europe’ project comprising similar studies in the UK, Germany, The Netherlands and Finland.The central hypothesis of the studies is that the adoption of best practice leads to high performance. The objective is to establish a benchmarking database for participating manufacturers around the world. The studies, which are highly structured, examine six areas of manufacturing practice and performance in detail and assess the relationship between them at individual plants. The areas covered in the study are quality, organisation and culture, concurrent engineering, logistics, lean production and manufacturing systems.Plants in each country are grouped according to their position on the practice and performance indices and then studied in order to pinpoint the issues and challenges facing the manufacturers within that group. Less than three per cent of the 800 plants currently on the ‘Made in Europe’ database are considered ‘world-class’. Yet for manufacturers striving to reach this level of performance, this small minority can provide some valuable insights for the way ahead.This article discusses many of the issues raised by the analysis described above, with particular reference to the ‘Made in Switzerland’ study. In the first section, it looks at the key lessons arising from the Swiss study and what insights these can provide for manufacturers, not only in the Swiss market, but across Europe. In the second section, it looks at how the study can be used for benchmarking and provides manufacturers with some general recommendations to help them focus their improvements and move closer to becoming world-class.     

Friends of the Circuits: Interest Group Influence on Decision Making in the U.S. Courts of Appeals*

Objective. Though there is an extensive literature focused on the participation and efficacy of interest group amici curiae in the U.S. Supreme Court, there is little rigorous analysis of amici curiae in the U.S. Courts of Appeals. Here, we systematically analyze the influence of amicus curiae briefs on U.S. Court of Appeals decision making to provide insights regarding both judicial decision making and the efficacy of interest groups. Methods. We use a probit model to capture influences on appellant success in the courts of appeals from 1997–2002. Results. We find that amicus briefs filed in support of the appellant enhance the likelihood of that litigant's probability of success, but that amicus briefs filed in support of the appellee have no effect on litigation outcomes. Conclusion. Amici can help level the playing field between appellants and appellees by serving to counter the propensity to affirm in the U.S. Courts of Appeals.     

Spatial and Temporal Arrangements,Parental Authority,and Young Adults' Postdivorce Experiences

This research examines how the structure of children's time and space impacts parent–child relationship dynamics postdivorce. Our central research question is whether parent–child relationship quality and degree of perceived parental authority are associated with the amount of time spent with a parent and the type and amount of personalized space a child has at parents' homes after a divorce. We analyze the reports of 22 adolescents surveyed and interviewed in the northwestern United States in 2007. Most notably, the quality of personalized space for children, regardless of the amount of private space available, was significantly and positively related to parent–child relationship quality. Amount of time spent with a parent was also significantly and positively associated with parent–child relationship quality. Level of parental authority was partially positively associated with both quality of personalized space and amount of time spent with a parent. Our results confirm that these factors do indeed play a significant role in children's lives postdivorce and deserve more attention by families undergoing divorce and by researchers investigating the divorce experience for children and adolescents.     

Anti-Oppressive Practice and Social Work Students' Portfolios in Scotland

Anti-oppressive practice is seen by social work educators as a key approach to social work in the UK. However, controversies exist about its use in practice. Recent literature has criticised the complexities and problematics of anti-oppressive practice. An examination is made of the content of portfolios completed by social work students undertaking a final practice learning opportunity on a post-graduate programme in Scotland. The findings indicate that students gave considerable attention to power, empowerment and partnership but there was also an apparent general acceptance of agency policies, procedures and wider structural oppression. Also some aspects of social divisions and forms of oppression such as gender, age, disability and language received considerable attention while others such as ‘race’, class, sexuality and religion received less attention. Limitations of the research are noted. Suggestions for improvement in considering anti-oppressive material include a focus on both micro and macro issues, ranging from the structure for the portfolio and the content of supervision discussions through to agency policies and procedures and the national guidelines provided to social work programmes.     

In search of popular management: Sensemaking,sensegiving and storytelling in the excellence project

Critical accounts of popular management have tended to caricature the authors of this literary genre and have, furthermore, made broad claims as to the nature and potential of the organizational storytelling which features in these texts. This paper re-examines such claims and proclivities. It argues that any attempt to explore the nature of popular management or to account for the organizing potential of its storytelling must be located within an account of storytelling practice. To this end, the paper offers a critical analysis of the excellence project that is situated within a review of Tom Peters’ storyworld. Acknowledging the extent to which popular management deploys organizational storytelling in its endeavours, we offer – uniquely – a longitudinal analysis of Tom Peters' storytelling practices. Noting a tension between organizational sensegiving and organizational sensemaking processes, we argue that the storyworld of the excellence project acts to obscure the frictions, stresses and dislocations associated with the pursuit of business excellence. Highlighting the persistence of local sensemaking processes within and between those forms of public speech fostered by popular management, however, we argue that the tales which constitute the excellence project are, when viewed in context, more diverse and yet less productive than previously imagined.     

Mapping vulnerability to climate change-related hazards: children at risk in a US–Mexico border metropolis

There are significant human impacts associated with climate change. This paper introduces a model for identifying small area risks associated with children’s vulnerability to climate change-related hazard exposures, which is transferable to other regions and adaptable to varied population and exposure scenarios. The cross-national El Paso-Ciudad Juárez (US-Mexico) metropolis serves as the study area for model implementation, which involves mapping social vulnerability, hazard exposure, and cumulative climate change-related risks. This study addresses two limitations of extant fine-scale climate change vulnerability mapping studies. First, rather than focusing on one exposure variable, it assesses the combined risks of multiple exposures (extreme heat, peak ozone, and floods) and, thus, offers a model for mapping neighborhood-level cumulative climate change exposure risks. Second, it provides a model for small area spatial analyses of climate change vulnerability within low-/middle-income countries and in contexts where climate change risks (and appropriate responses) are cross-national in scope.     

Family Influence on Caregiver Resistance,Efficacy, and Use of Services in Family Elder Care

This research investigated how resistance to use of services attributed to family members and primary caregiver self-efficacy and resistance influenced actual use of services. Data were analyzed from questionnaires completed by 224 persons engaged in informal elder care in the community. Tests of 6 hypotheses revealed that family influence on caregivers had a consistent, important influence on behavior and views of caregivers. Family resistance to use of formal services framed caregivers' feelings, preferences, and decisions ranging from their own perceived self-efficacy to actual obtainment of help outside the family. Professionals must include family members in their dialogue with primary caregivers about their plans for elder care. Suggestions for interventions to better understand family and caregiver resistance are discussed.     

Is Maternal Guilt a Cross-National Experience?

Qualitative Sociology - Many working mothers in the US say that they feel guilty about their inability to live up to cultural ideals of the “good mother” embedded in intensive mothering...