Performance Metric Portfolios: A Framework and Empirical Analysis

The widespread adoption of supply chain management principles suggests that managers recognize the importance of evaluating operational decisions holistically. However, it is often difficult to link specific operational practices to strategic level outcomes and in turn to corporate financial results. This presents problems for both managers and academic researchers attempting to justify the often high cost of operational improvement initiatives in terms of objective accounting metrics. This study provides evidence that it is possible to demonstrate linkages between carefully chosen portfolios of tactical, strategic, and financial metrics. Survey data from 118 manufacturers are used to evaluate hypotheses linking multilevel metrics of performance across three well‐established strategic foci. We present portfolios of metrics drawn from the literature and from the Supply Chain Counciľs supply‐chain operations reference model and related design and customer chain models. Our analysis suggests that metric portfolios in which tactical metrics are designed to match strategic‐level metrics, based on alignment with a specific strategic focus, provide clearer mechanisms for understanding performance linkages.     

Korean and American Children's Concepts of Adult and Peer Authority

The primary purpose of this research was to examine Korean children's concepts of authority. Children's judgments about commands of persons with varying age, social position, and knowledge were assessed. 48 subjects from the first, third, and fifth grades were presented with portrayals of persons giving children commands regarding two types of events: fighting and a game rule dispute. Subjects evaluated the legitimacy of commands and chose between different persons giving opposing commands. With regard to a command to stop fighting, subjects accepted the legitimacy of adult and peer authorities, as well as an adult without a position of authority. Subjects rejected commands that failed to prevent harm even when given by an adult authority. With regard to a game rule dispute, subjects most heavily weighted knowledge in evaluating the authority commands. The findings show that Korean children do not have a unitary orientation to adult authority, and have implications for an understanding of individuals' conceptions in the context of a cultural ideology emphasizing reverence for authority. A second study, with a group of fifth graders from the United States, was conducted to determine how the game event task or cultural influences accounted for some differences between previous findings in the U.S. and the findings with the Korean children. The second study showed that whereas the U.S. children mainly respond in ways similar to the Korean children, the U.S. children gave more priority to pragmatic considerations; the Korean children gave more priority to the attribute of the authority's knowledge.     

Data sources and estimates of charitable giving in Britain

This paper describes how estimates of individual charitable giving are derived from two major continuous surveys: the Family Expenditure Survey and the Individual Giving Survey. It explores the reasons for and the significance of the differences between the two estimates. Conclusions are drawn on the relative merits and demerits of the two survey datasets, and the circumstances in which it might be appropriate to use each of them.     

Polyfidelity

Kerista Village is an equalitarian, nonmonogamous, utopian community in San Francisco whose members claim to have eliminated sexual jealousy. Responses of 15 Keristans to a specially designed “Sexual Jealousy Inventory” were compared to responses given by 87 Americans and 17 Israelis. Results indicate that Keristans indeed report significantly less sexual jealousy than the other two groups. Various interpretations of these results are offered, all within a social psychological perspective.     

Which fathers are the most involved in taking care of their toddlers in the UK? An investigation of the predictors of paternal involvement

Economic provisioning continues to be the essence of ‘good’ fathering, and the work schedules associated with fathers' employment remain a key factor which shapes their involvement in childcare and domestic work at home. However, the relative impact of fathers' and mothers' employment hours on paternal involvement in childcare is unclear, and little is known about the longer-term impact, that is, whether a work arrangement organised when the child is under a year old has an impact on paternal involvement when the child is aged three. Here we focus on employed couples and explore the association that mothers' and fathers' employment hours have with paternal involvement when their child is three years old. Multivariate analysis using the UK's Millennium Cohort Study reveals that it is the mothers' employment hours when the child is aged three that has the largest association with paternal involvement in childcare at this stage in the child's life, independent of what hours the father works. Furthermore, both fathers' and mothers' employment hours when the child was nine months old have a longitudinal influence on paternal involvement when the child reaches three years old, but it is the hours worked by the mother when the child was aged nine months that has the stronger association with paternal involvement at age three. This suggests that mothers' work schedules are more important than fathers' for fostering greater paternal involvement in both the immediate and longer term.     

The Relevance of Psychoanalytic Ideas to Crisis Work

The therapeutic aim of crisis work typically has been to help the patient regain a pre-morbid state of functioning with an almost exclusive focus on the amelioration of immediate symptomatology. Drawing on our experience in a crisis team of a major metropolitan hospital with a large Hispanic and African-American population, we contend that crisis work ought not to focus myopically on symptom removal and must include, to the highest degree possible, an exploration of the multiple meanings contained in what is possibly a turning point in the patient's life. Toward this aim, we describe three psychoanalytic principles believed to be particularly relevant to crisis work that have, nonetheless, traditionally been deemed inappropriate for this treatment modality. These principles are historicity, neutrality, and fantasy. Discussion of the principles are presented within the context of case material.     

COMMENTARY: Silver Bullet Junkies and the Codifiers That Love Them: Behavioral Roots Behind a Legacy of Bad Modeling and Use

As research continues to evolve, it is important to look back with a critical eye on its impact on practice and what is guiding its trajectory into the future. In this work we discuss some of the key behavioral drivers that taken as a whole have made for a less than ideal relationship between research, model development, and use/reliance in practice. From a general public‐good perspective, there is an obvious need for academics to take on a greater role of responsibility when it comes to both research and curriculum in an effort to avoid some of the failings that our past work has inevitably encouraged to date.     

Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

Inter‐customer interactions are important to the operation of self‐services in retail settings. More specifically, when self‐service terminals are used as part of customers’ checkout processes in retail operations without the explicit involvement of retailers as the direct service providers, inter‐customer interactions become a significant managerial issue. In this article, we examine the impact of inter‐customer interactions at retail self‐service terminals on customers’ service quality perceptions and repeat purchase intentions at retail stores. We conduct a scenario‐based experimental design (N = 674) using a 2 × 2 factorial design in which inter‐customer interactions are divided into “positive” vs. “negative” and occur during the “waiting” or during the actual “transaction” stages of self‐services at a retail store. We use attribution theory to develop the hypotheses. The results demonstrate that, through their interactions, fellow customers can exert influences on a focal customer's quality perceptions and repeat purchasing intentions toward a retail store. Furthermore, these influences were impacted by how customers attribute blame or assign responsibility toward the retail store. Service operations managers should leverage these interactions by designing into self‐service settings the capacities and interfaces that are best suited for customers’ co‐production of their self‐service experiences.     

Cultural capital in educational research: A critical assessment

In this article, we assess how the concept of cultural capital has been imported into the English language, focusing on educational research. We argue that a dominant interpretation of cultural capital has coalesced with two central premises. First, cultural capital denotes knowledge of or facility with “highbrow” aesthetic culture. Secondly, cultural capital is analytically and causally distinct from other important forms of knowledge or competence (termed “technical skills,” “human capital,” etc.). We then review Bourdieu’s educational writings to demonstrate that neither of these premises is essential to his understanding of cultural capital. In the third section, we discuss a set of English-language studies that draw on the concept of cultural capital, but eschew the dominant interpretation. These serve as the point of departure for an alternative definition. Our definition emphasizes Bourdieu’s reference to the capacity of a social class to “impose” advantageous standards of evaluation on the educational institution. We discuss the empirical requirements that adherence to such a definition entails for researchers, and provide a brief illustration of the intersection of institutionalized evaluative standards and the educational practices of families belonging to different social classes. Using ethnographic data from a study of social class differences in family-school relationships, we show how an African-American middle-class family exhibits cultural capital in a way that an African-American family below the poverty level does not.