Stakeholder value disclosures: anchoring on primacy and importance of financial and nonfinancial performance measures

In the growing debate about stakeholder values, there has been little discussion about information overload or whether the requested disclosures can be effectively used. Stakeholder advocates call for complicated and massive environmental and related social disclosures while not considering how information overload might affect the discourse about corporate performance. Stakeholders, including shareholders, plead for more transparency in financial statements, management discussion and analysis (MDA), and other corporate disclosures. As we know, shareholders and boards of directors are most concerned with the ‘Holy Trinity’ of earnings per share, dividends and market value changes. We believe that managers and stakeholders involved in performance evaluations have multiple interests that extend beyond traditional shareholder value measures. We note that the Balanced Scorecard (BSC) was developed as one tool to reflect and communicate these multiple measures. We test how managers use (or ignore) multiple performance measures and we posit that stakeholders will face many of the same constraints when using and processing multiple disclosures including Corporate Social Reports (CSR), environmental, or similar disclosures. While we do not directly test a wide variety of stakeholder disclosures, we examine eight (four for a single subject) shareholder values (financial measures) and four stakeholder values (nonfinancial measures). The eight measures included in our research instruments serve as proxies for the multiple concerns that might be of interest to many stakeholders. Note that stakeholders are likely to be extremely interested in nonfinancial performance measures, while many shareholders will likely concentrate on financial performance measures. Field research has reported managers tend to favor financial measures while discounting or ignoring nonfinancial measures when evaluating subordinates, making it difficult to align performance evaluations and incentives with corporate strategies (Ittner et al. Account Rev 78:725–758, 2003). In this study, we find the relative weights managers place on financial and nonfinancial performance measures are influenced by both (1) presentation order and (2) the relative importance of specific measures. When financial measures are presented first, the manager who performs better on financial measures is rated higher than the manager who performs better on nonfinancial measures. However, when nonfinancial measures are presented first, managers who excel on nonfinancial measures are rated higher. Reports that include financial measures that are relatively more (less) important also produce higher (lower) ratings for the manager who excels on financial measures. Thus, the relative weights that superiors place on financial and nonfinancial measures in evaluating corporate managers’ performance are substantially anchored both by the order in which measures are presented as well as by the importance of the specific performance measures employed. Other stakeholder disclosures are likely to be similarly anchored, perhaps biased, by primacy and a priori importance rankings.     

Waste identification diagrams

Value Stream Mapping (VSM) is a very popular tool in lean environments to represent production flows, mapping value stream of a product or family of products, and helps to identify some types of waste. Although very popular, this tool has some limitations as already described in many publications, especially in terms of restrictions in showing most types of waste as well as in its inability to represent various production routes. The purpose of this study is to introduce the waste identification diagram (WID), a new tool to represent production units with its different forms of waste, which overcomes some VSM limitations. The originality of WID comes from the use of its symbols’ dimensions to convey, in a visual and immediate way, relevant information about a production unit. In this paper, WID is applied on a production unit of a lift manufacturer, for testing its performance and comparing it to VSM. The main findings are that WID is in general more effective than VSM in terms of representation of complex production units and in terms of identification of more forms of waste. WID must however overcome some of its limitations such as the lack of information-flow representation and the links to suppliers and clients.     

'You've gotta learn how to play the game': homeless women's use of gender performance as a tool for preventing victimization

As a masculinist space, ‘the streets’ present a variety of dangers to homeless women, a fact that has received too little attention within the social science literature. This study utilizes data drawn from interviews with homeless women and service providers in Edinburgh, San Francisco, Vancouver, Montreal and Ottawa, to explore the complex survival strategies that homeless women develop to prevent criminal victimization. Through women's words, we see that gender is understood strategically as performance. Four gender performances are identified and discussed: the ‘femininity simulacrum’, the ‘masculinity simulacrum’, ‘genderlessness’ and ‘passing’. We discussed how each of these performances is employed in the pursuit of safety and security in frequently violent and chaotic social spaces.     

Contrôle des normes internationales du travail et complémentarité des systèmes nationaux et internationaux: récentes évolutions

Les systèmes nationaux et internationaux de régulation du travail, loin de s'opposer, sont largement imbriqués. De hautes juridictions nationales ont utilisé les normes de l'OIT dans de récentes décisions. Les auteurs décryptent les conditions et les conséquences de cet usage en examinant deux décisions de la Cour suprême du Canada (liberté syndicale) et une de la Cour d'appel de Paris (contrat de travail). Outre que ces affaires ont fait l'objet de procédures tant nationales qu'internationales, le choix de pays aux cultures juridiques différentes permet de discuter l'appropriation du droit international du travail par les juridictions nationales.     

Facing Death: Buddhist and Western Hospice Approaches

This article draws on ethnographic data to examine how moral person‐hood, emotions, and social relationships are constructed quite differently within two organizations with the similar goal of holistically caring for the dying. The analysis shows how the moral rhetoric and related practices at a mainstream hospice encourage volunteers to esteem a static conception of the self‐as‐character, whereas the Buddhist approach requires volunteers to engage in a process of transcending a self that is continually being worked on. The analysis points to paradoxes in the hospice conceptions of a “good death” and offers critical reflection on the assumption that Western and Buddhist approaches to hospice care are largely equivalent. Organizational, structural, and phenomenological strands of symbolic interactionist thought are drawn on to interpret these findings.