Perceptions of leader emotion regulation and LMX as predictors of followers' job satisfaction and organizational citizenship behaviors

To align personal feelings with socially defined display rules, individuals often turn to one of two self-presentation strategies: surface or deep acting. Leaders could be expected to rely on these regulatory techniques, as their work roles demand an ability to convey meaning through emotions that may or may not be authentically felt. In this study, we examined how different forms of emotion regulation, as engaged in by those in leadership roles, influence follower job attitudes and behaviors. We predicted that follower perceptions of the leader–member exchange relationship would moderate main effect relationships. Survey results collected from 126 employed individuals indicated that LMX quality influenced follower reactions to the form of emotion regulation engaged in by supervisors. Specifically, deep acting was positively associated with job satisfaction for members in low-quality exchanges, while surface acting negatively affected participation in prosocial acts for individuals in high-quality exchanges. Implications and suggestions for future research are discussed.     

Recouping wage underpayment: increasingly less likely?

Corporate collapses in Australia have provided stark evidence that employees do not always secure their employment entitlements, despite having a legal right to do so. There has been an implicit assumption in the Australian industrial relations system that employer evasion of employee entitlements is rare. However, our detailed examination of enforcement within the Australian federal industrial relations system shows, for the first time, that despite awards, industrial agreements, union presence and an official enforcement agency, correct payment of entitlements has always been problematic. This paper examines inspection strategy between 1904 and 1995 and makes two points. The first is that changes in strategy have reduced the probability of detection. The second is that shifts towards individual contracts, lower union density, and increased precarious employment have decreased the likelihood of employees' ability to recover monies owed.