Organizational “Emotion Work” Through Consciousness-Raising: An Analysis of a Feminist Organization

In this article I explore how organizational processes link to certain emotional responses, as a way of investigating more fully the role emotions play in social movements. Through the construction of a case study of a feminist group, the New York City chapter of the National Organization for Women (NYC NOW), I analyze how certain emotions, such as anger, alienation, hopelessness and frustration, are redefined within an organizational context. I find that consciousness-raising serves as the organizational process that helps transform personal emotions into a collectively defined sense of injustice. This transformation has the potential of creating actors dedicated to chapter activism.     

Cross national study of perceived service quality in long-term care facilities

This cross-national study of 306 nursing home residents in the United States and the United Kingdom examines the similarities and differences in their evaluation of service quality. Service quality was defined as the differences between expectations about the service and actual perceptions of the service delivered in terms of five dimensions: tangibles, assurance, empathy, reliability and responsiveness. The SERVQUAL instrument was used to measure service quality. The two groups differed in their expectations for quality and their perceptions of service quality: US residents' ratings were lower in all respects.     

The recruitment and selection of hospital medical consultants

Abstract

The literature on selection has been dominated in recent decades by the ‘prediction’ paradigm. Such an approach requires a substantial number of positions to be filled in order to compute validity coefficients. There are other approaches, using a different paradigm, when concentrated on adjusting the organization and the employee. Here careful analysis of job demands is essential. This article describes such an analysis, taking the medical consultant as an example. The method can be used in an iterative way. It is useful when one has to work with small numbers of positions.     

Parenting fostered adolescents: skills and strategies

This paper discusses findings from a recently completed study of adolescent foster care, which included a detailed assessment of the parenting approaches and strategies used by the foster carers of adolescents in long‐term placements. Sixty‐eight foster carers were interviewed at two points in time. The first interview was conducted two months after the start of a new adolescent placement and the second after the placement had been continuing for a year, or at the point of disruption if this occurred earlier. The interview schedules were designed specifically for this study and were based upon well‐established techniques developed in other studies of parenting. They enabled the researchers to make summary ratings for each carer on established dimensions of parenting such as control and discipline, responsiveness and the level of engagement with the child. The researchers assessed how these strategies changed and developed in relation to the young person's behaviour and whether these approaches influenced either the likelihood of placement disruption or the quality of the placement for the child. This paper describes the parenting strategies used by the foster carers, highlighting the areas of parenting that significantly affected the placement outcomes and the corresponding implications for policy and practice.     

Community Wildfire Events as a Source of Social Conflict*

Abstract The literature notes that natural disasters, including wildfires, that damage human settlements often have the short‐term effect of “bringing people together.” Less recognized is the fact that such events can also generate social conflict at the local level. This study examines the specific sources of such social conflict during and after community wildfire events. Examining qualitative data generated from six case studies of wildfires in the American West, we suggest that integrating the theories of Weber, Giddens, and Habermas with community interaction theory provides a context for understanding such conflict. Rationalized forms of interaction and problem solving imposed by extra‐local organizations during and after wildfire events are often resisted by local actors who are also inhibited from acting due to local capacity limitations. Thus, conflict occurs when social relations are disembedded by non‐local entities, and there is a perceived loss of local agency.     

The Association of Survey Setting and Mode with Self-Reported Health Risk Behaviors among High School Students

This study examined whether the prevalence of self-reportedhealth risk behaviors among high school students varied by surveysetting (school versus home) and mode of administration (paperand pencil versus computer). Students in grades 9 and 11 wereassigned randomly to one of four conditions—school paper-and-pencilinstrument (PAPI), school computer-assisted self-interview (CASI),home PAPI, and home CASI. During the spring of 2004, 4,506 studentscompleted identically worded questionnaires based on the YouthRisk Behavior Survey questionnaire. Logistic regression analysescontrolling for sex, grade, and race/ethnicity revealed thatsetting was associated significantly with the reporting of 30of the 55 risk behaviors examined, and mode was associated significantlywith the reporting of 7 of the 55 behaviors. For all behaviorswith a significant setting main effect, the odds of reportingthe behavior were greater among students who completed questionnairesat school than among students who completed questionnaires athome. For all behaviors with a significant mode main effect,PAPI mode students had lower odds of reporting the behaviorthan CASI mode students. Because social measurement researchassumes that higher prevalence estimates are more valid thanlower estimates, methodological factors shown to increase estimates,such as setting and mode, should be considered when planningsurveys.     

The DIRECTIONS nonprofit resource assessment model: A tool for small nonprofit organizations

Rapid growth in the number of nonprofits has created a shortage of trained staff and experienced volunteer leadership for nonprofit organizations. The Nonprofit Education Initiative (NEI) in South Carolina developed the DIRECTIONS nonprofit resource assessment model to provide tools to help nonprofits better meet the challenges facing our communities—tools that will help nonprofits develop effective plans, integrate resources, diversify revenue, communicate effective messages, and motivate constituents. These tools are also inexpensive and available close to home. The research and development process was a cooperative effort between the Department of Parks, Recreation, and Tourism Management and Clemson University Cooperative Extension Service, with funding from the W. K. Kellogg Foundation. Cooperative Extension is a component of the land grant university system, the largest educational delivery system in the world. Cooperative Extension's role is to plan, execute, deliver, and evaluate learning programs consistent with locally identified needs. It helps people acquire the understanding, capabilities, attitudes, and skills essential to solving farm, home, and community problems. This article gives a background of the challenges facing nonprofit organizations in South Carolina, the steps taken to develop this new assessment model, and results of research conducted throughout the development process.     

The protection of children exposed to marital violence

A review of the available research shows that children who witness violence between their parents have emotional and behavioural difficulties that mirror those of children currently identified as being abused. It is not clear whether these difficulties stem from the violence itself or the insecurity common in such families. However, current understanding of the experience of trauma suggests that some of these children are traumatized by the scenes they witness. Thus they fulfil the criteria for suffering from ‘significant harm’, within the guidelines of the Children Act. Current models of intervention in other areas of identified abuse could be applied to these children, offering adequate protection from further harm.