Change agent's contribution to recipients' resistance to change: A two-sided story

In the change management literature, most studies on recipients' resistance to change include only the views of agents or of recipients, thereby ignoring that these parties may have different perceptions. In this quantitative study, we include the perceptions of both parties in studying the recipients' resistance and the impact of the agent's leadership behavior. In a sample of 117 agent-recipients groupings, covering 110 different change projects in 90 organizations, we found that agents perceive higher levels of recipients' resistance than do the recipients themselves. Additionally, we found that agents who create space to enable recipients to think and act differently (by employing creating behavior) report higher levels of recipients' resistance, whereas recipients perceive their resistance to be lowered when agents facilitate an emotional connection to the change (framing behavior). The depth of the change appeared to moderate the relationship between agent's leadership behavior and recipients' resistance, indicating that agents and recipients differ in which change leadership behaviors they perceive as increasing or decreasing resistance at different levels of change depth. These findings imply to reconsider the relationship between agent and recipients and we propose some promising avenues for future studies in resistance research.     

Definitions of Need: Can disabled people and care professionals agree?

This paper attempts to examine the ideological frames of reference that inform the definitions of need that are used by disabled and non-disabled people. The main aim of the research upon which this paper is based being to test the degree of congruence of the non-disableds view of need with that of disabled people. Central to this is an exploration of the differences that exist in the perception of disability held by disabled people and nondisabled people. It investigates this through the use of a staged vignette based around a fictitious character (Mr Arthur Angus) and his family. The paper seeks to explore the multidimensional contexts in which individuals operate based upon a deconstruction of the medical/social locus of control model.     

Physician report cards: now and in the future

The six methods used to create physician performance reports-a less pejorative term than physician report cards-are seriously flawed. These current approaches are peer review, essay-style reports, raw data, statistical reports, outcome analysis, and aggregate variation from guidelines. We must deliver what we promise in information designed to confirm dependable practitioner performance. Otherwise, we risk confirming, instead, the public's suspicion that the emphasis in "managed care" is too much on managing profit and too little on patient care. This article explores a plan for how to proceed with evaluating physician performance.     

Social Media(tion) and the Reshaping of Public/Private Boundaries in Employment Relations

Tensions surrounding social media in the employment relationship are increasingly evident in the media, public rhetoric, and courts and employment tribunals. Yet the underlying causes and dimensions of these tensions have remained largely unexplored. This article firstly reviews the available literature addressing social media and employment, outlining three primary sources of contestation: profiling, disparaging posts and blogs, and private use of social media during work time. In each area, the key dynamics and underlying concerns of the central actors involved are identified. The article then seeks to canvas explanations for these forms of contestation associated with social media at work. It is argued that the architecture of social media disrupts traditional relations in organisational life by driving employer and employee actions that (re)shape and (re)constitute the boundaries between public and private spheres. Although employers and employees are using the same social technologies, their respective concerns about and points of entry to these technologies, in contrast to traditional manifestations of conflict and resistance, are asymmetric. The article concludes with a representational summary of the relative legitimacy of concerns for organisational actors and outlines areas for future research.     

Restaurant Revenue Management at Chevys: Determining the Best Table Mix

Revenue management has been used in a variety of industries and generally takes the form of managing demand by manipulating length of customer usage and price. Supply mix is rarely considered, although it can have considerable impact on revenue. In this research, we focused on developing an optimal supply mix, specifically on determining the supply mix that would maximize revenue. We used data from a Chevys restaurant, part of a large chain of Mexican restaurants, in conjunction with a simulation model to evaluate and enumerate all possible supply (table) mixes. Compared to the restaurant's existing table mix, the optimal mix is capable of handling a 30% increase in customer volume without increasing waiting times beyond their original levels. While our study was in a restaurant context, the results of this research are applicable to other service businesses.     

Poverty and the American Family: A Decade in Review

Because of dramatic levels of economic volatility and massive changes in welfare policies, scholars in this decade worried anew about whether our official poverty measure, adopted in the 1960s, is adequate. Poverty's causes continued to be debated, with demographic factors often pitted against policy and maternal employment changes. Some scholars focused on events that trigger spirals into poverty or poverty exits. The literature on consequences of poverty featured new techniques for identifying underlying processes and mechanisms. Researchers also explored “neighborhood effects” and focused on poverty deconcentration efforts. Finally, scholars produced a voluminous literature on the efforts to reform welfare and their subsequent effects.     

Attitudes about addiction: a national study of addiction educators

The following study, funded by the National Institute of Drug Abuse (NIDA), utilized the Addiction Belief Inventory (ABI; Luke, Ribisl, Walton, & Davidson, 2002) to examine addiction attitudes in a national sample of U.S. college/university faculty teaching addiction-specific courses (n=215). Results suggest that addiction educators view substance abuse as a coping mechanism rather than a moral failure, and are ambivalent about calling substance abuse or addiction a disease. Most do not support individual efficacy toward recovery, the ability to control use, or social use after treatment. Modifiers of addiction educator attitudes include level of college education; teaching experience; licensure/certification, and whether the educator is an addiction researcher. Study implications, limitations, and directions for future research are discussed.     

Learning about restoration of urban ecosystems: a case study integrating public participation,stormwater management,and ecological research

Restoration of ecosystem functions in urban environments is made challenging by 1) a public that often lacks understanding of ecological principles, 2) inadequate evidence of the effectiveness of restoration practices, and 3) difficulty integrating social and biophysical factors in studies of urban ecosystems. This paper describes a case study in which potential solutions to these challenges were explored. We facilitated collaborative learning through public participation in the design and implementation of an urban riparian buffer along a headwater stream in a neighborhood park, a process that was informed by ecological research. Learning outcomes were evaluated using surveys and qualitative assessment of discussion. Results indicated that participants’ knowledge about water quality problems associated with urbanization, stormwater, and nonpoint-source pollution increased, familiarity with stormwater management practices increased, and perceptions about the importance of stream ecosystem functions changed. In-stream monitoring of sediment delivery, as well as direct measurements of buffer infiltration capacity, provided early evidence of buffer effectiveness in prevention of sediment inputs to the stream and absorption of runoff from surrounding surfaces. This study provides a useful model for integration of collaborative learning through participation, ecological restoration, and ecological research in an urban setting. Elements deemed essential to success of this model included an opportunity for dialog focused on a specific natural feature, sustained interaction between participants and researchers, opportunities for hands-on participation by urban residents, and flexibility in restoration practice installation.     

Statistical inference for vector measures of inequality and poverty

In this paper, we consider methods of inference for vector measures of inequality and poverty. These vector measures may consist of several different scalar measures of inequality or poverty in a single dimension, several scalar measures of poverty which use different poverty lines, or several scalar measures of inequality or poverty in different dimensions. Our proposed methods are illustrated with a Monte Carlo simulation and two empirical examples utilizing Canadian household data.     

Designing Lateral Organizations: An Analysis of the Benefits,Costs, and Enablers of Nonhierarchical Organizational Forms*

Twenty-first century organizations will require designs that enable them to cope with turbulent environments. Organizations have experimented with lateral organizational designs for this purpose, but research evidence concerning these forms is sparse. We analyzed data obtained from 512 employees within eight diverse organizations implementing flexible lateral organizations. Using a sequence comparison methodology, we were able to identify and categorize the major costs, benefits, and enablers associated with implementing these forms of complex organizations. Propositions for effectively managing lateral relations were tested and managerial implications were explored.