The Interplay Between Employee and Firm Customer Orientation: Substitution Effect and the Contingency Role of Performance‐Related Rewards

This paper identifies and explains a potential tension between a firm's emphasis on customer orientation (CO) and the extent to which employees value CO as a success factor for individual performance. Based on self‐determination theory and CO implementation research, the authors propose that firm CO may represent both autonomous and controlled motivations for CO, but that employees’ CO is more strongly linked to individual performance when employees experience solely autonomous motivation. Hence, the authors expect a substitution effect whereby the link between employees’ CO and their performance is weaker when firm CO is high. Furthermore, the authors examine a boundary condition for the previous hypothesis and propose that performance‐contingent rewards have a positive effect on the internalization of the extrinsic motivation stemming from firm CO. Two multilevel studies with 979 employees and 201 top management team members from 132 firms support these hypotheses. Against previous research, these findings offer a new perspective on the effectiveness of CO initiatives, propose employees’ motivational states as the theoretical explanation for the heterogeneity in the link between employee CO and performance, and reappraise the role of performance‐contingent rewards in CO research. Managerial implications for the effective implementation of customer‐oriented initiatives within firms are provided.     

Improvising Prescription: Evidence from the Emergency Room

Global medical practice is increasingly standardizing through evidence‐based approaches and quality certification procedures. Despite this increasing standardization, medical work in emergency units necessarily involves sensitivity to the individual, the particular and the unexpected. While much medical practice is routine, important improvisational elements remain significant. Standardization and improvisation can be seen as two conflicting logics. However, they are not incompatible, although the occurrence of improvisation in highly structured and institutionally complex environments remains underexplored. The study presents the process of improvisation in the tightly controlled work environment of the emergency room. The authors conducted an in situ ethnographic observation of an emergency unit. An inductive approach shows professionals combining ostensive compliance with protocols with necessary and occasional ‘underlife’ improvisations. The duality of improvisation as simultaneously present and absent is related to pressures in the institutional domain as well as to practical needs emerging from the operational realm. The intense presence of procedures and work processes enables flexible improvised performances that paradoxically end up reinforcing institutional pressures for standardization.     

Rethinking and Revising Goode’s Contribution to Global Family Change

Abstract

This essay provides a comprehensive overview of William J. Goode’s contribution to the study of global family and social change. I begin by describing Goode’s theoretical perspectives and outlining his theses dating back to the 1960s. I then provide an assessment of where and why some of his predictions proved wrong and elaborate on what we have learnt on changes in families at the global level over the past half century. Lastly, I speculate on how Goode would rethink his arguments nowadays in light of fifty years of new evidence and scholarly developments – both theoretical and methodological. In so doing, I highlight shortcomings of current approaches and outline directions for future family research and theorizing.     

Complex Factors and Behaviors in the Gambling Population of Italy

Gambling has seen significant growth globally, and particularly in Italy: it has rapidly evolved from a simple recreational activity to represent 4% of Italian GDP in 2010.A sample of 4.494 gamblers was drawn from IPSAD-Italia^®2007-2008 (Italian Population Survey on Alcohol and Drugs) in order to examine different gambling patterns (assessed using the Canadian Problem Gambling Index Short form scale).Separate analysis was performed on young adults, age 15–24 (n = 1,241; male 56.2%), and adults, age 25–64 (n = 3,253; male 53.8%): compared with adults, Italian youth, although they gambled less (35.7% vs. 45.3%), appeared to have higher prevalence of low risk gambling (6.9% vs. 5.8%) and moderate risk or problem gambling (2.3% vs. 2.2%). Males are more likely to be moderate-risk or problem gamblers. Those with only a primary education are more likely to be moderate-risk or problem gamblers (young adults: RRR = 5.22; adults: RRR = 3.23) than those with a university education, just like those youth who use depressants, but only among younger (RRR = 3.38).A fundamental issue, “do not disapprove of gambling”, seems to relate to problematic gambling: a specific Italian legislation, the Abruzzi Decree Law, could have influenced the perception that gambling may contribute positively to provide additional funds to the government for social good as well as to add needed jobs. Regardless of such potential social benefits, gambling is a social epidemic and if this association should be confirmed by more focused studies, policy makers should evaluate ways to affect this perception as soon as possible.     

Strategic adaptation as a partially rational process

Limits to the action of strategic adaptation derive essentially from the temporal and dimensional complexity of the system of the firm. Consequently, a ‘temporal/organizational area decision-making matrix’ has been developed and decisions classified accordingly. Problem-solving approaches adopted in facing complexity and uncertainty appear to be based mainly on the criterion of simplification and on that which ensues of decomposition. Measures currently applied in the process of simplification are examined, including utilization of models. Extra-rational or even irrational elements intervene in the process of strategic adaptation, caused primarily by complexity and by the social-heuristic nature of planning. Basic areas in which extra-rational elements (such as personal opinions, imagination and intuition) play an essential role are singled out and appropriate organizational mechanisms are identified which could assist in attaining the maximum synergic effect from the combined application of rational and extra-rational contributions to planning.     

Approximating distributions of random functionals of Ferguson-Dirichlet priors

We explore the possibility of approximating the Ferguson-Dirichlet prior and the distributions of its random functionals through the simulation of random probability measures. The proposed procedure is based on the constructive definition illustrated in Sethuraman (1994) in conjunction with the use of a random stopping rule. This allows us to set in advance the closeness to the distributions of interest. The distribution of the stopping rule is derived, and the practicability of the simulating procedure is discussed. Sufficient conditions for convergence of random functionals are provided. The numerical applications provided just sketch the idea of the variety of nonparametric procedures that can be easily and safely implemented in a Bayesian setting.     

Can we declare military Keynesianism dead?

This paper empirically tests the Keynesian hypothesis that government defence spending positively impacts on aggregate output, by using a long-run equilibrium model for the US and the UK.Our contribution, with respect to previous works, is twofold. First, our inferences are adjusted for structural breaks exhibited by the data concerning fiscal and monetary variables. Second, we take into account different dynamics between defence spending on aggregate output, showing that the results are sensitive to sub-sample choices. Though the estimated elasticities in both countries show a lack of significance in the more recent years of the sample, defence-spending priorities addressed to international security may revitalize pro-cyclical effects in the UK, by an industrial policy of defence shared with the EU members.     

The Internetization of International Migration

The Internet has revolutionized our economies, societies, and everyday lives. Many social phenomena are no longer the same as they were in the pre‐Internet era: they have been “Internetized.” We define the Internetization of international migration, and we investigate it by exploring the links between the Internet and migration outcomes all along the migration path, from migration intentions to actual migration. Our analyses leverage a number of sources, both at the micro‐ and the macro‐level, including the Gallup World Poll, the Arab Barometer, data from the International Telecommunication Union, the Italian population register, and unique register data from a migrant reception center in Southern Italy. We also distinguish between economic migrants—those who leave their country of origin with the aim of seeking better economic opportunities elsewhere—and political migrants—those who are forced to leave their countries of origin for political or conflict‐related reasons. Our findings point to a consistently positive relationship between the diffusion of the Internet, migration intentions, and migration behaviors, supporting the idea that the Internet is not necessarily a driving force of migration per se, but rather an enabling “supportive agent.” These associations are particularly relevant for economic migrants, at least for migration intentions. Further analyses underscore the importance of the Internet in providing a key informational channel which helps to define clearer migration trajectories.     

Factor Structure and Psychometric Properties of the Italian Version of the Homosexuality Scale of the Trueblood Sexual Attitudes Questionnaire

The aim of the present study was to translate the Homosexuality scale of the Trueblood Sexual Attitudes Questionnaire into the Italian language and to assess its factor structure and psychometric properties in Italian psychology students. The questionnaire was originally developed and validated in U.S. college students, and later in Turkish social work students, showing high internal consistency. It measures attitudes toward several sexual practices and behaviors, regarding self and others. Particularly, the Homosexuality scale measures attitudes toward different sexual and romantic practices with people of the same sex. A total of 199 Italian psychology students participated to the study, and they were administered the Italian translation of the scale. We applied exploratory factor analysis and confirmatory factor analysis. Results showed that the scale has high internal consistency, and that the original two-factor model accounting for attitudes toward self and others fits the data well. Implications for education and assessment in student populations are discussed.