Relationship of service satisfaction to life satisfaction and perceived well-being

Two procedures for gaining patients' evaluations of health services were compared: (a) the Client Satisfaction Questionnaire (CSQ-18B), a direct approach assessing the setting and services actually encountered, and (b) the Patient Satisfaction Questionnaire (PSQ), an approach that indirectly assesses satisfaction with service by inquiring about general health care attitudes. Results from 148 public health patients indicated that the PSQ produced the most acceptability problems and was tapping aspects of life satisfaction other than service satisfaction. However, the PSQ produced significantly lower reports of satisfaction. Additional comparison and interpretation of typical responses generated from the two approaches suggested, on the whole, that the CSQ-18B data provided clearer, more efficient, and more useful information for program planning and evaluation. In this study, service satisfaction measured by the CSQ-18B did not have any significant relationship to global or multidimensional (LDQ-30) measures of life satisfaction and well-being. In contrast, over a third of the variance in PSQ scores was accounted for by measures of life satisfaction. It appears that the PSQ elicits attitudes toward the more generalized health care delivery system as well as aspects of life satisfaction rather than reactions to specific services actually received.     

Demonstrating LGBTQ+ Affirmative Practice in Groups:: Developing Competence through Simulation-Based Learning

Clinical Social Work Journal - Lesbian, gay, bisexual, transgender, queer, and other sexual and/or gender minority (LGBTQ+) populations experience significant mental and behavioral health...     

Hybrid Masculinities: New Directions in the Sociology of Men and Masculinities

Hybrid masculinity refers to men's selective incorporation of performances and identity elements associated with marginalized and subordinated masculinities and femininities. We use recent theorization of hybrid masculinities to critically review theory and research that seeks to make sense of contemporary transformations in masculinity. We suggest that research broadly supports three distinct consequences associated with recent changes in performances and politics of masculinity that work to obscure the tenacity of gendered inequality. Hybrid masculinities (i) symbolically distance men from hegemonic masculinity; (ii) situate the masculinities available to young, White, heterosexual men as somehow less meaningful than the masculinities associated with various marginalized and subordinated Others; and (iii) fortify existing social and symbolic boundaries in ways that often work to conceal systems of power and inequality in historically new ways.