Organizing the Unexpected: How Civil Society Organizations Dealt with the Refugee Crisis

The capability of organizations to respond to unexpected events has been investigated from different theoretical angles: organizational learning, improvisation, ambidexterity, resilience, to name but a few. These concepts, however, hardly ever refer to structural characteristics. Against this backdrop, the aim of this paper is twofold. First, based on systems and organizational learning theory, it will theoretically link the characteristics of organizational structure with organizational responses to unexpected external jolts, thus contributing to better understand the reactions of organizations to the unexpected. Second, it will empirically illustrate the relation of organizational structure with organizational responses by investigating how Civil Society Organizations (CSOs) in Austria reacted to the unexpected inflow of refugees from Central Europe. In 2015, CSOs accepted a wide range of responsibilities and worked together with government entities to provide shelter, catering, and transport for almost one million refugees. Based on participant observations during operation, in-depth interviews (2015 and 2016) and focus groups with decision-makers (2017), we will sketch three longitudinal case studies of organizations with very different structures, concentrating on the processes and operations they developed during the crisis. Our findings show that their responses are closely related to their structure, specifically to the flexibility and the stability of structural elements. Remarkable changes took place in all organizations investigated. Initial responses and first structural changes occurred mainly where the structure already allowed for flexibility. Yet in the long run, the adaptations also impacted the stable structural elements.     

Impacts of Marriage Legalization on the Experiences of Sexual Minority Women in Work and Community Contexts

The extension of marriage rights to same-sex couples in the United States provides an opportunity to examine how legalization of same-sex marriage has impacted the experiences of sexual minority women (SMW) in interactions within their extended social networks and local communities. Interviews were conducted with 20 SMW ranging in age from 23 to 75, with varying relationship statuses, and in different regions of the United States. Inductive thematic analysis of responses revealed both positive and negative/neutral impacts in 3 broad thematic areas: workplace dynamics and interpersonal interactions in the workplace, social interactions in extended social networks and local communities, and community climate and queer communities. Findings of the study underscore the importance of evaluating the impact of same-sex marriage legalization in the context of local social and political climates.     

The Tasks and Characteristics of Supportive Support Brokers

ABSTRACT

In the United States, under the Cash and Counseling or budget authority model of self-directed personal assistance where the participant manages his or her own services and supports, the Support Broker role was established to assist and coach the participant. The support broker role grew out of a person-centered planning process where focus groups and surveys helped ascertain what potential participants wanted to help them establish a self-directed alternative. But, despite this role being described in policy guidance from the Center for Medicare and Medicaid, little research has been conducted examining the functions, activities and usefulness of this position. This study draws on 76 ethnographic case studies with early Cash and Counseling participants, examines what participants and their caregivers actually saw the support broker doing, and looks at what the participants found helpful and less than helpful. Participants and family caregivers saw support broker duties as falling into four areas: Coaching, Problem Solving, Advocacy and Monitoring. Equally important was how the support broker performed these duties. Key aspects of quality included: Familiarity, Supportive Relationship, Proactive Engagement, Responsiveness, Knowledge and Cultural Friendliness. These findings can provide the basis for establishing quality indicators for self-direction.     

Implications of parents’ work travel on youth adjustment

Guided by ecological, work–family spillover and crossover frameworks, this study examined mechanisms linking parental work travel (i.e. nights per year) to youth adjustment (i.e. externalizing and internalizing behaviours) through youth’s perceptions of parenting (i.e. knowledge, solicitation) with traveller and youth gender as moderators in a sample of 78 children in 44 two-parent families residing in the United States. The findings from multilevel analyses suggested that mothers’ travel nights predicted lower levels of maternal knowledge, with variation by traveller and youth gender. Mothers’ and fathers’ work travel and perceived parenting were predictors of youth’s externalizing behaviours, whereas only fathers’ work travel and perceived parenting were predictors of youth’s internalizing behaviours. Tests of indirect effects indicated that maternal work travel linked to youth’s externalizing behaviours through youth’s perceptions of maternal knowledge. These findings add to our limited understanding of work–family issues for parents who have the unique work demand of frequently travelling.     

Work–home conflict and facilitation across four different family structures in Norway

The purpose of this study was to examine how work–home conflict and facilitation vary among people living in different family structures in Norway, here conceptualized as: two-parent families; single parents; childless couples; and singles. The study used data from a Norwegian study on occupational health (N=2414). We hypothesized that respondents living in two-parent families experience more work–home conflict and facilitation than others due to more complex role expectations. Similarly, we hypothesized that the effect of workload and autonomy on work–home conflict and facilitation would be stronger among this group. The results indicate that conflict between work and home life are more profound among those living in two-parent families and among single parents than among childless couples and singles. Work-to-home facilitation did not vary by family structure, whereas the childless couples reported more home-to-work facilitation. Furthermore, with a few exceptions the effects of workload and autonomy on work–home conflict and facilitation did not differ by family structure.     

Organising Work and Home in Same‐Sex Parented Families: Findings From the Work Love Play Study

In this article we present findings from the Work, Love and Play (WLP) study: a survey completed by 445 same‐sex attracted parents across Australia and New Zealand. Comparisons of household division of labour are made between a sub‐sample of WLP participants, who were currently cohabiting with a same‐sex partner (n = 317), and 958 cohabiting opposite‐sex parents surveyed as part of a major Australian study, Negotiating the Life Course. This comparison showed that same‐sex couples divided household labour significantly more equally than heterosexual parents, and lesbian couples also shared parenting tasks more equally. Qualitative findings from the WLP study indicate that, for many same‐sex couples, major decisions around who gives up paid work and how many hours parents choose to work, as well as decisions around work/family balance, are negotiated on the basis of couple's preferences and circumstance rather than an assumption that one parent will be the primary child carer. It is speculated that this finding highlights an important point of difference between same‐sex couples and heterosexual couples where the division of household labour is often based on the assumption that the mother will almost always be the primary child carer and homemaker. The research is a collaborative partnership between La Trobe University, Deakin University, The University of Melbourne, and Relationships Australia Victoria.     

Horizontal Hostility; Relations Between Similar Minority Groups

Two studies were conducted to examine the relations between similar minority groups. We predicted that minority group members would show horizontal hostility, a form of prejudice, against members of a similar, but more mainstream, minority group. The results of both studies confirmed this hypothesis. In Study 1, members of 3 Jewish congregations (reform, conservative, orthodox) showed prejudice against a member of a similar but slightly more secular congregation. In Study 2, members of a college varsity soccer team showed prejudice against junior varsity players. We conclude by suggesting that horizontal hostility is the result of social changes since Allport (1954) wrote The Nature of Prejudice. Members of minority groups value their minority social identity, even when the group is stigmatized. The positive value of minority social identity causes group members to look down on members of similar, more mainstream groups.