A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement

Today's information system function includes a large service component. Recent research has examined the SERVQUAL instrument as a possible measure to assist managers and researchers in evaluating service quality. To further examine the appropriateness of the SERVQUAL measure, a large industry sample serves to verify the anticipated structure of the instrument. In addition, a high correlation with a common measure of user satisfaction indicates that the SERVQUAL metric may indeed represent accurate views of user perception. As such, the SERVQUAL instrument can serve as a useful indicator for information system managers attempting to identify areas of needed service improvement and to researchers seeking a success measure of information system services.     

Exploring gender and elder abuse from the perspective of professionals

We conducted an online survey of professionals working in two Canadian provinces to learn about their knowledge of elder abuse from a gender-based perspective. A total of 169 professionals (90% women) completed a survey in either French or English. Five topic areas emerged from the analysis: the influence of gender on the risk of abuse; types of abuse detected; knowledge gaps; capacity to respond to gender-based abuse; and awareness of resources. To gain further insight into these results, we conducted three focus groups with a total of 24 professionals. Professionals held relatively little recognition of, or knowledge about, gender related to elder abuse. Our results indicate the need to develop educational and awareness raising opportunities for professionals who work with abused older adults in both French and English to identify and respond to the unique needs of older women and men.     

Exploring the Relationship Among Mental Health Concerns,Social Support,and Relationship Satisfaction in Female Same-Sex Couples

The purpose of this quantitative study was to examine the relationship among internal factors (mental health concerns) that affect relationship satisfaction and contextual factors (social support) that affect relationship satisfaction in female same-sex couples (N = 99). Correlation and regression analyses indicated significant relationships among the variables. Specifically, mental health concerns were negatively correlated with relationship satisfaction whereas social support was positively correlated with relationship satisfaction. Mental health concerns and social support were found to be significant predictors of relationship satisfaction. Implications for practitioners are provided.     

Family Structure History: Links to Relationship Formation Behaviors in Young Adulthood

Using data from three waves of the National Longitudinal Study of Adolescent Health (N=4,538), we examine the intergenerational link between parental family structure history and relationship formation in young adulthood. We investigate: (a) first, whether parental family structure history is associated with young adults' own relationship formation behaviors; (b) second, which dimensions of family structure history are most predictive of children's later relationship formation behaviors; and (c) third, if the association between family structure history and young adulthood relationship formation differs by gender. Our findings provide evidence of an intergenerational link between parent relationship histories and their offspring's own relationship formation behaviors in young adulthood, over and above confounding factors.     

Policy review: thoughts on addressing population and climate change in a just and ethical manner

Many believe that linking population growth to the issue of climate change will help to place family planning back into the political realm as an urgent matter of national and environmental security. Others worry, however, that focusing on the environmental impacts of demographic change places at risk the hard-fought and long-developed global consensus that individual rights and empowerment are what matters most in fostering sustainable development and stabilizing population growth. This paper focuses on United States population policy. It presents a brief historical background and summarizes the state of scientific evidence regarding the impacts of population growth on climate change. It then analyzes some of the underlying ethical issues involved in advancing an advocacy argument around increasing family planning as a way to slow population growth and mitigating climate change. Finally, it recommends a way in which advocates can frame the connections between population growth and climate change in a just and ethical manner.     

The time use of teenagers

This paper uses American Time Use Survey (ATUS) data to describe the time use of teenagers ages 15–17, with a focus on activities that may affect teenagers’ well-being such as sleep, eating, schoolwork, and selected leisure activities. We find that teenagers with an employed mother spend less time on homework and computers, are less likely to eat with parents, but spend more time in supervised activities. Teenagers with a single mother spend more time in paid work, are less likely to eat dinner with their parent, and spend more time in unsupervised activities, but they also get more sleep. Adolescents with more educated mothers spend more time studying and on the computer, less time watching television, and are more likely to eat dinner with parents. Family income correlates positively with teenagers’ paid work, homework, computer use, and the likelihood of eating with parents, but is negatively associated with sleep. Family size is positively related to time spent in caregiving activities, sleep, and eating with parents, but is associated with less computer use.     

The role of self-evaluations in legitimizing social inequality

This research addresses a long standing puzzle in the social sciences: why are stratified social systems accepted as legitimate (the way things “ought” to be) by those who are advantaged and those who are disadvantaged by them? We build on previous studies of self-evaluations to explain the legitimation of inequality. The research consists of two experiments designed to test the self-evaluation theory of legitimacy. The theory proposes that structural inequality becomes legitimated when individuals’ self-evaluations and the level of resources they receive are congruent. Study 1 examines the impact of structural power on self-evaluations. Results show that participants randomly assigned to advantaged positions in power structures earn more rewards and, as a result, develop higher self-evaluations than those randomly assigned to disadvantaged positions. Study 2 addresses the relationship between self-evaluations and legitimated structural inequality by testing competing hypotheses of legitimacy. The results partially support the self-evaluation theory and partially support competing arguments about legitimacy. We conclude with a discussion of the implications of our work and suggestions for future research.     

Materialism and Its Relationship to Life Satisfaction

Studies into the consequences of pursuing a materialisticlifestyle have found that materialism is negatively related tolife satisfaction. While most of these studies have beenconducted using American samples, the few reported studies usingAustralian samples have limitations that the current study soughtto address. Using a sample of 162 Australian adults and animproved methodology, a negative relationship was found, in thatthose individuals who were high in materialism were lesssatisfied with their `life as a whole' and with specific `lifedomains' than those who were low in materialism. The implicationsof these findings for future research are discussed.     

Competing Demands from Aging Parents and Adult Children in Two Cohorts of American Women

In late middle age, individuals may face competing demands on their time and financial resources from elderly parents and young adult children. This study uses the Panel Study of Income Dynamics to examine changes over time in the probability of having children and living parents for women aged 45 to 64. We compare two cohorts: those born in the 1920s and 1930s and those born in the 1940s and 1950s. We find that there has been a dramatic increase in the probability of having children and living parents and that this increase has been driven mainly by changes in life expectancy of the parent generation. We further examine transfers of money and co‐residence for women in the later cohort. We find that while women may not give to parents and children concurrently, approximately 30 percent of them have provided support to both parents and children at some point in the past.