A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement

Today's information system function includes a large service component. Recent research has examined the SERVQUAL instrument as a possible measure to assist managers and researchers in evaluating service quality. To further examine the appropriateness of the SERVQUAL measure, a large industry sample serves to verify the anticipated structure of the instrument. In addition, a high correlation with a common measure of user satisfaction indicates that the SERVQUAL metric may indeed represent accurate views of user perception. As such, the SERVQUAL instrument can serve as a useful indicator for information system managers attempting to identify areas of needed service improvement and to researchers seeking a success measure of information system services.     

Competing Demands from Aging Parents and Adult Children in Two Cohorts of American Women

In late middle age, individuals may face competing demands on their time and financial resources from elderly parents and young adult children. This study uses the Panel Study of Income Dynamics to examine changes over time in the probability of having children and living parents for women aged 45 to 64. We compare two cohorts: those born in the 1920s and 1930s and those born in the 1940s and 1950s. We find that there has been a dramatic increase in the probability of having children and living parents and that this increase has been driven mainly by changes in life expectancy of the parent generation. We further examine transfers of money and co‐residence for women in the later cohort. We find that while women may not give to parents and children concurrently, approximately 30 percent of them have provided support to both parents and children at some point in the past.     

Health Care Needs and Care Utilization Among Lesbian,Gay, Bisexual,and Transgender Populations in New Jersey

The purpose of this study was to explore prevalent health issues, perceived barriers to seeking health care, and utilization of health care among lesbian, gay, bisexual, and transgender (LGBT) populations in New Jersey. A cross-sectional online survey was administered to 438 self-identified LGBT people. Results identified health needs, which included management of chronic diseases, preventive care for risky behaviors, mental health issues, and issues related to interpersonal violence. Barriers to seeking health care included scarceness of health professionals competent in LGBT health, inadequate health insurance coverage and lack of personal finances, and widely dispersed LGBT inclusive practices making transportation difficult. There is a need for better preparation of health care professionals who care for LGBT patients, to strengthen social services to improve access and for better integration of medical and social services.     

Exploring gender and elder abuse from the perspective of professionals

We conducted an online survey of professionals working in two Canadian provinces to learn about their knowledge of elder abuse from a gender-based perspective. A total of 169 professionals (90% women) completed a survey in either French or English. Five topic areas emerged from the analysis: the influence of gender on the risk of abuse; types of abuse detected; knowledge gaps; capacity to respond to gender-based abuse; and awareness of resources. To gain further insight into these results, we conducted three focus groups with a total of 24 professionals. Professionals held relatively little recognition of, or knowledge about, gender related to elder abuse. Our results indicate the need to develop educational and awareness raising opportunities for professionals who work with abused older adults in both French and English to identify and respond to the unique needs of older women and men.     

Exploring the Relationship Among Mental Health Concerns,Social Support,and Relationship Satisfaction in Female Same-Sex Couples

The purpose of this quantitative study was to examine the relationship among internal factors (mental health concerns) that affect relationship satisfaction and contextual factors (social support) that affect relationship satisfaction in female same-sex couples (N = 99). Correlation and regression analyses indicated significant relationships among the variables. Specifically, mental health concerns were negatively correlated with relationship satisfaction whereas social support was positively correlated with relationship satisfaction. Mental health concerns and social support were found to be significant predictors of relationship satisfaction. Implications for practitioners are provided.     

Developmental Changes and Individual Differences in Trust and Reciprocity in Adolescence

A Trust Game was used to examine trust and reciprocity development in 12–18‐year‐old‐adolescents (N = 496), as findings have been conflicting and transitions in adolescence remain elusive. Furthermore, this study tested the roles of gender, risk, and individual differences in empathy, impulsivity, and antisocial tendencies in trust and reciprocity. Results indicate stability in trust and a decrease in reciprocity across adolescence, but also show that trust and reciprocity choices were influenced by risk, and that empathy mediated the age‐related decrease in reciprocity. Males trusted more than females, but there were no gender differences in reciprocity. These findings highlight the importance of considering individual differences and adolescents’ sensitivities to varying contexts in explaining trust and reciprocity development in adolescence.     

Barriers to Women's Advancement in Underground Coal Mining

Abstract This paper uses a middle‐range feminist theory by Reskin and Roos (1987) to examine how the sexualization of work relations, along with formal practices governing promotion at a large coal mine in central Appalachia, has led to job‐level sex segregation underground. Analyses of qualitative data from nonparticipant observation, in‐depth interviews with 10 coal mining women, and company documents reveal that sexualization represents men's power to stigmatize women as inferior workers and to maintain the stereotypes for assigning work to women. Formal practices, particularly training, seniority, and posting and bidding procedures, legitimize the process of matching women workers with gender‐typed jobs. Coal mining women's resistance is reflected in their awareness of how men's stereotypes are used and in their continual individual efforts to prove their competence as coal miners.     

Responding to children's disclosure of familial abuse: what survivors tell us.

This study is based on the reports of 384 adults who were abused physically, sexually, and/or emotionally in childhood by family members. It describes the survivors' attempts, as children, to get help by disclosing the abuse to someone who might intervene; those who did not disclose explain their reasons. The results indicate that disclosure usually did not bring an end to the abuse, and that little action was taken to control the perpetrator, even after disclosure took place. The responses received by the children to their disclosure are linked to their levels of self-esteem and family functioning as adults.     

Driven to action: the British motorcycle lobby in the 1990s

The creation of the first riders'–rights organization [RRO] at Mallory Park in 1960 heralded a transformation among Britain's motorcyclists. Until this time, motorcycling was exclusively a practical and/or social activity, the main organized expression of which was the Auto Cycle Union; a sports–oriented organization dedicated primarily to racing. However, since that time the riders'–rights organizations – that is, organizations dedicated not to motorcycles but to the political rights of motorcyclists – have expanded both nationally and on an international basis.