Strategic Design Responsiveness: An Empirical Analysis of US Retail Store Networks

This study uses a service operations management (SOM) strategy lens to investigate chain store retailers' strategic design responsiveness (SDR)—a term that captures the degree to which retailers dynamically coordinate investments in human and structural capital with the complexity of their service and product offerings. Labor force and physical capital are respectively used as proxies for investments in human capital and structural capital, whereas gross margins are proxies for product/service offering complexity. Consequently, SDR broadly reflects three salient complementary choices of SOM design strategy. We test the effects of “brick and mortar” chain store retailers' SDR on current and future firm performance using publically available panel data collected from Compustat and the University of Michigan American Customer Satisfaction Index databases for the period 1996–2011. We find that retailers that fail to keep pace with investments in both structural and human capital exhibit short‐term financial benefits, but have worse ongoing operational performance. These findings corroborate the importance of managers strategically maintaining the complementarity of design‐related choices for improving and maintaining business performance.     

New perspectives on the governance of executive compensation: an examination of the role and effect of compensation consultants

We develop a multi-theoretic approach, drawing on economic, institutional, managerial power and social comparison literatures to explain the role of the external compensation consultant in the top management pay setting institutional field. Taking advantage of recent disclosure requirements in the UK, we collect data on compensation consultant use in 232 large companies. We show that consultants are a prevalent part of the CEO pay setting scene, and document evidence of all advisor use. Our econometric results show that consultant use is associated with firm size and the equity pay mix. We also show that CEO pay is positively associated with peer firms that share consultants, with higher board and consultant interlocks, and some evidence that where firms supply other business services to the firm, CEO pay is greater.     

Production knowledge and its impact on the mechanisms of governance

A framework is developed outlining how production knowledge and capabilities influence firm boundaries by impacting the transaction costs of markets and hierarchies. A central implication of the framework is that at lower levels of these capabilities the transaction costs of markets decline at a faster rate than the costs of hierarchy, while at higher levels of these capabilities the transaction costs of hierarchy decline at a faster rate than the costs of markets. The discriminating role of production capabilities arises because markets and hierarchies utilize different types of control (prices and output control versus authority and behavior control), and hence require different levels of knowledge to be efficient. The analysis suggests firms often maintain some production knowledge when contracting for various inputs since it not only reduces transactional hazards in markets, but also because in comparative institutional terms, initial gains in knowledge make markets more efficient than internal organization. In addition, the analysis suggests that there would be a U shaped relationship between the propensity to integrate vertically and the extent of production capabilities as opposed to a monotonically increasing relationship. I find support for the U shaped relationship in a cross sectional sample of 1553 manufacturing firms.     

Rough-cut capacity planning for remanufacturing firms

Capacity planning is a critical element of any successful production planning and control system. A method of rough-cut capacity planning is developed, based on the bill-of-resources approach, that can be used to plan for capacity required for firms in a remanufacturing including overhaul repair operations environment. The modified bill-of-resources approach developed takes into account two major stochastic elements inherent in this environment; probabilistic material replacement factors and probabilistic routing files. A detailed example from an actual repair overhaul operation is presented to illustrate the technique.     

Gender stereotyping and its impact on human capital development in contemporary Russia

This article starts with a brief overview of the role of women in the workforce in the former USSR and contemporary Russia. Next, gender stereotypes in the human capital development practices of Russian companies are described. The article then presents the results of a study of the gender aspects of human capital practices (including hiring, evaluation, training and development, and promotion policies) in 60 Russian companies from nine sectors of the economy. It then reflects on some of the main features of gender issues related to human capital development in Russia. Most are determined by socio-cultural and psychological barriers in the social (public) and individual consciousness of managers and employees.     

Implementation of new technology: towards greater manufacturing flexibility

Changes in market characteristics over the past several years are forcing firms to eliminate/minimize dependency on costly buffers of capacity, lead time, or inventory. One way to accomplish this is via appropriate adaptation and enhancement of existing technological infrastructure. Recent technological advances present firms with a wide array of alternative technologies. In this paper, we discuss the impact of new technology on the manufacturing environment and the problems associated with its implementation. We present an integrated framework for implementing such technology based on a consistent hierarchy of organizational objectives and a general foundation of constraint theory.     

Dynamic selection of dispatching rules for job shop scheduling

Although the academic contribution to job shop scheduling is abundant, its impact on practice has been minimal. The most preferred approach to job shop scheduling in the industry is dispatching rules. A major criticism against dispatching rules is that there is no single universal rule. The effective choice of dispatching rules depends on the scheduling criterion and existing job shop conditions. In this paper, the authors have proposed a scheduling method based on the analytic hierarchy process, that dynamically selects the most appropriate dispatching rule from several candidate rules. The selection is based on the existing job shop conditions. This method is applied to two formal job shop problems, and the results for single dispatching rules are inferior to the method proposed in this paper.     

How to make e-Procurement viable for SME suppliers

Due to their common role as suppliers, small and medium-sized enterprises (SMEs) are especially challenged by today's turbulent business conditions. In order to meet this challenge, short-term WWW-based enterprise cooperations are regarded as an appropriate way to enhance the competitive strength of SMEs. Hence, the Institute of Machine Tools and Industrial Management (IWB) operates three so-called competence networks for engineering (www.engineering-net.de), rapid prototyping (www.rp-net.de) and manufacturing (www.produktionsnetz.de) services. For the purpose of an applied research project, more than 80 participating SME suppliers have been included in these specialized virtual markets, which are based on the core competencies of the cooperating SMEs. Additionally, the platform (www.virtueller-markt.de) enables customers to configure their specific supply chains via the above-mentioned competence networks. The presented paper depicts how to establish and operate these competence networks as well as how to configure supply chains via these virtual markets.     

An examination of the strategic and operational impact of global sourcing on UK small firms

This paper presents three in-depth case studies of UK small manufacturers from the electronics manufacturing industry with global supply chains. There is no overlap in products, suppliers or customers and over time, each has developed a distinct and different strategy for managing an extended supply chain. The outcomes and experiences though are not markedly different. The operational challenges they encounter around quality and delivery, as well as the strategic dimensions of information asymmetry and capability fit are discussed. The study identifies the financial risks the firms are exposed to, the constraints to innovation and the wider strategic implications for long-term business performance.