Old Paths and New Directions: Studying Emotions in the Workplace

The study of emotions in the workplace is a vibrant area of research that has grown considerably over the last 25 years. This research has traveled far, but it has not run its course. This article maps the different paths that have been explored, beginning with Hochschild's classic work on emotional labor in the form of surface and deep acting, and charts new directions for future research. We start by reviewing the literature on emotional labor and emotion management in the workplace. Next, we discuss new theoretical developments in the sociology of emotions – interaction ritual chain theory, theories of identity and affect control, and theories about power, status, and exchange – and their potential utility for understanding emotions at work. Finally, we discuss new methodological directions that can be pursued in future research on emotions in work and organizational settings.     

Statistical analyses for round robin interaction data

This paper considers the analysis of round robin interaction data whereby individuals from a group of subjects interact with one another, producing a pair of outcomes, one for each individual. The authors provide an overview of the various analyses applied to these types of data and extend the work in several directions. In particular, they provide a fully Bayesian analysis for such data and use a real data example for illustration purposes.     

The Role of the Demographic Transition in the Process of Urbanization

The next observation is, that … there are far more burials than christenings. This is plain…. From this single observation it will follow that London should have decreased in its people, the contrary whereof we see by its daily increase…. It is therefore certain that London is supplied with people from out of the country, whereby not only to repair the over‐plus difference of burials above‐mentioned, but likewise to increase its inhabitants—John Graunt, Natural and Political Observations made upon the Bills of Mortality.     

The Neglected Social Psychology of Institutional Racism

Theories of institutional racism and institutionalized discrimination have been remarkably influential in the understanding of continuing racial inequality and contemporary race relations. These theories and related claims have also been criticized as being improperly conceptualized, employing circular reasoning, neglecting nonracial dimensions of inequality, failing to specify causal mechanisms, and employing questionable inferences and attributions. These issues can be illuminated by critically reviewing how theories of institutional racism and institutionalized discrimination handle issues of social psychology. Issues of social psychology are often treated only minimally or implicitly, and often dismissively. This neglect is the root of many concerns about theories of institutional racism and institutionalized discrimination. Increased attention to and employment of scholarship in social psychology can contribute greatly to an understanding of contemporary racial inequality and race relations that advances both academic interests and practical interests in the evaluation and reform of the institutional practices that perpetuate racial inequality.     

Bayesian analysis of mark‐recapture data with travel time‐dependent survival probabilities

The authors extend the classical Cormack‐Jolly‐Seber mark‐recapture model to account for both temporal and spatial movement through a series of markers (e.g., dams). Survival rates are modeled as a function of (possibly) unobserved travel times. Because of the complex nature of the likelihood, they use a Bayesian approach based on the complete data likelihood, and integrate the posterior through Markov chain Monte Carlo methods. They test the model through simulations and apply it also to actual salmon data arising from the Columbia river system. The methodology was developed for use by the Pacific Ocean Shelf Tracking (POST) project.     

Does Religion Influence Fertility in Developing Countries

This paper examines religious group differences in fertility in developing nations. Using data from the Demographic and Health Surveys of 30 countries in Asia, Africa and Latin America, this paper documents Muslim/Christian and Catholic/Protestant differences in the number of children under age 5. The paper also considers possible explanations for these differences including level of development, religious mix, social characteristics and proximate determinants of fertility. Muslim fertility is substantially higher than Christian fertility in many countries, but the average difference between Catholics and Protestants is small. Cross-national variation in group differences is at least as large as the average difference. Although level of development, social characteristics and proximate determinants play an important role in religious differences, they do not explain cross-national variation in these differences.     

The Economic Payout Model for Service Guarantees

Service guarantees consist of a promise to a customer (marketing), the delivery of a service to the customer (operations), and actions to appease the customer when service failures happen (recovery). A part of recovery involves offering the customer an economic and/or noneconomic payout when things go wrong. When the economic payout is too high or low, the impact on the organization and the customer is usually negative. Therefore, determining the size of the economic payout is of critical strategic and tactical importance in businesses. Yet, no systematic quantitative methods are found in the literature to help managers determine the economic payout for service failures. The current ways an economic payout is determined are management judgment, the consensus of customer focus groups, competitive benchmarking, and the use of simple expected value methods. In this article, we define the Economic Payout Model for Service Guarantees (EPMSG) that provides an optimal service guarantee economic payout under certain conditions. The EPMSG and its objective function considers customer revenue over the short‐ and long‐term, the cost of creating and providing the service, the cost of recovery, the probability of a service failure, and the probability of customer retention as a function of economic payout. A numerical example is provided of how EPMSG works. Customer retention probability distributions are examined assuming normal and gamma distributions. We end the article by describing the theoretical contributions, model limitations, managerial implications, and opportunities for future research.     

A matter of time? Challenging and hindering effects of time pressure on work engagement

The aim of our research was to test time-exposure effects of time pressure as a stressor typically considered to be a challenge, rather than a hindrance stressor. We examined the within- and between-person effects of time pressure on work engagement in two diary/panel studies with employees using intervals of five days and three weeks, respectively (Study 1, n?=?350, and n?=?357, respectively) and six to eight weeks (Study 2, n?=?238). We assumed that it is a matter of time whether time pressure acts as a challenge (under short-term exposure) or as a hindrance stressor (under long-term exposure). We found significant positive within-person effects of time pressure on work engagement when controlling for strain in the daily and weekly diary assessment (Study 1), but a significant negative within-person effect in the six to eight weeks’ assessment (Study 2). The between-person effects were significant and negative in all studies. Although a short-term increase can be beneficial for a certain time, stable and long-time exposure of time pressure does rather reduce work engagement. Thus, employers should not keep time pressure permanently high to motivate their employees. However, short-term increases of time pressure (e.g. before a deadline) may serve as a motivating factor.