Kundenorientierung: Eine Managementaufgabe mit psychologischem Feingefühl

From a psychological point of view the concept of customer orientation is discussed and its importance for business reengeneering is demonstrated. The transformation of this concept into concrete strategical steps is given. Thus, this concept is much more complex than typically applied. Frequently isolated measures are dysfunctional and expensive. Finally, this concept demands a cooperation with the customer as a complex psychic system.     

Do leaders reap what they sow? Leader and employee outcomes of leader organizational cynicism about change

Despite increased attention given to the attitude of organizational cynicism, few studies have examined the impact of leader cynicism in organizations. The present study sought to investigate relationships between leader cynicism about organizational change (CAOC) and outcomes relevant to both the leader (performance and organizational citizenship behavior ratings) and his/her employees (employee organizational commitment and CAOC). Using data from 106 manufacturing managers, leader CAOC was found to negatively influence both leader and employee outcomes. Of particular importance, transformational leader behavior was found to fully mediate these relationships and thus served as an important explanatory mechanism. A discussion concerning the potential consequences of these findings for organizations is provided.     

Measures of non-exchangeability for bivariate random vectors

We introduce a set of axioms for measures of non-exchangeability for bivariate vectors of continuous and identically distributed random variables and give some examples together with possible applications in statistical models based on the copula function.