Measuring servitization progress and outcome: the case of ‘advanced services’

The purpose of this paper is to establish a framework for assessing the progress and outcome of a manufacturer’s transformation towards becoming a provider of ‘advanced services’ – a complex bundling of products and services, whereby manufacturers offer capabilities and outcomes instead of products alone. ‘Advanced services’ represent the most complex offering in the current servitization trend amongst manufacturers. However, current performance measures lack the breadth and focus to assess progress or outcomes, and so support research and practice of organisational transformation efforts required. To address this gap the paper investigates how a manufacturer’s efforts to become an ‘advanced services’ provider can be comprehensively measured, and develops a framework for assessing the transformation journey towards becoming an ‘advanced services’ provider. The research method is based on (1) a systematic literature review process to create a comprehensive set of service-related performance measures that are available to assess a manufacturer’s servitization efforts, followed by (2) an engagement with an expert panel to synthesise the identified measures and create a set of ‘advanced services’ performance measures. The proposed framework is presented as a scorecard that can be used in practice to assess the progress and outcome of a manufacturer’s transformation towards becoming a provider of ‘advanced services’.     

临床医学学科带头人胜任特征模型建构——量化与质化结合的方法

胜任特征模型研究是人力资源管理理论和实践的前沿问题,然而目前研究多采用单一的方法。本研究首先使用O*NET问卷对494位医院工作人员进行工作分析,然后对20位学科带头人进行行为事件访谈,结合进行专家小组访谈,构建临床医学学科带头人的胜任特征模型。研究发现多方法构建模型具有较好的效果。该职位胜任特征模型包括18项特征,可以分为个性特征,认知技能,管理能力三个理论层次。此外,本研究发现了个性化关怀等三项较新的素质要求。     

基于事先信任和后续信任的顾客忠诚形成机理研究

顾客满意是顾客忠诚的必要非充分条件。根据承诺-信任理论,顾客从满意到忠诚是一个复杂的心理认知过程,需要中间因素的催化,并认为它们之间有信任和承诺的催化作用。为此,本文在借鉴前人研究成果的基础上,将顾客信任划分为事先信任和后续信任,以事先信任为源头,以顾客满意、后续信任和顾客承诺为中介变量,建立顾客忠诚的形成机理模型,并用寿险公司的调查数据进行了验证分析。我们发现事先信任是一个重要的影响因素,它对顾客满意有着显著的正向影响,通过后续信任和承诺间接影响顾客忠诚度等。     

Optimal ordering and pricing decisions for a target oriented newsvendor

This paper is the first to study pricing and target oriented decision making together in the newsvendor model. Specifically, this paper studies a newsvendor who decides on order quantity and selling price to maximize the probability of achieving both profit and revenue targets simultaneously. First, it is shown that the probability of a newsvendor achieving both targets depends critically on the relative magnitudes of the profit margin and the ratio between the profit target and the revenue target. Second, the closed-form expressions of the optimal order quantity, the optimal selling price, and the maximal profit and revenue probability are obtained. It is shown that if the product has greater price elasticity, the best strategy is always to price lower and order more.     

基于道路扩容的道路拥挤定价收入再分配研究

道路拥挤已经成为世界各国面临的一个普遍难题,道路扩容和道路拥挤定价是缓解交通拥挤的有效手段.本文在分析道路拥挤定价收入用于道路扩容后对交通出行者效用的影响的基础上,构建了基于道路扩容的道路拥挤定价收入再分配双层规划模型,并给出求解算法和实证分析.     

项目风险识别量化方法研究

在构建了项目风险管理系统的基础上,结合系统辨识理论,建立了风险管理系统的输入输出模型,从理论上给出管理偏差与项目风险之间的数学关系;从而,提高了风险识别的准确度、可信度,而且简便易行,为项目风险系统的管理策略制定提供理论基础和依据.最后,通过实例计算说明了基于系统辨识理论的项目风险识别模型的可行性和有效性.     

知识型团队动态能力构建、团队体系模型与创新运作模式研究

知识型团队是现代组织执行复杂创新任务的重要组织形式.本文从分析知识型团队与知识工作任务的匹配关系入手,在引入知识链及知识链网络等概念的基础上,探讨了基于知识链的知识型团队的动态能力构建机制,分析了围绕知识链网络的知识团队结构体系模型及创新运作机理.     

汇率决定的资产组合平衡模型述评

在汇率波动频繁剧烈和国际金融市场高度发达的背景下,汇率决定的资产组合平衡模型利用资产市场组合平衡分析法研究汇率的决定,开拓了汇率理论研究的新视野.经过经济学家的修正和扩展,该模型在研究对象、研究方法、研究结论和实证研究等方面做出了突出的贡献,并具有积极的政策指导意义.但是,该模型也存在假设不尽合理、实证检验效果不佳等缺陷,还需要逐步完善和发展.     

燃料电池公共汽车的发展动向

燃料电池在公共汽车上的应用，自20世纪80年代开始研究开发，经过不断改进，在少数城市进行载客的运行试验。进入21世纪又在欧洲进一步扩大试验范围.     

新形势下高校辅导员工作模式探讨

本文根据几年来的实践工作经验 ,对未来高校辅导员应采取怎样的工作模式提出了一点见解 ,并将其具体概括为“大船模式”和“系级文化”两个方面。