The Role of Culture as Driver of Quality Management and Performance: Infrastructure Versus Core Quality Practices*

Increasingly, scholars and practitioners recognize the importance of understanding organizational culture when implementing operations management practices. This study investigates the relationships among organizational culture, infrastructure and core quality management practices, and manufacturing performance using two alternative models. Understanding these relationships is important because culture can provide insight into the context dependence of quality management practices and shed light on the mixed results of past studies concerning the link between quality management and performance. Analysis of manufacturing plants from six countries indicates that organizational culture has a stronger influence on infrastructure quality management practices than on core quality management practices, regardless of whether the plants are located in Eastern or Western countries. In addition, infrastructure quality management practices have a significant effect on manufacturing performance. These results contribute to the quality management literature by emphasizing the importance of accounting for culture when making decisions to implement quality management practices to achieve a performance advantage. Finally, we also contribute to the literature on the culture–performance linkage by finding support for a direct link between culture and manufacturing performance.     

Collusion With Persistent Cost Shocks

We consider a dynamic Bertrand game in which prices are publicly observed and each firm receives a privately observed cost shock in each period. Although cost shocks are independent across firms, within a firm costs follow a first‐order Markov process. We analyze the set of collusive equilibria available to firms, emphasizing the best collusive scheme for the firms at the start of the game. In general, there is a trade‐off between productive efficiency, whereby the low‐cost firm serves the market in a given period, and high prices. We show that when costs are perfectly correlated over time within a firm, if the distribution of costs is log‐concave and firms are sufficiently patient, then the optimal collusive scheme entails price rigidity: firms set the same price and share the market equally, regardless of their respective costs. When serial correlation of costs is imperfect, partial productive efficiency is optimal. For the case of two cost types, first‐best collusion is possible if the firms are patient relative to the persistence of cost shocks, but not otherwise. We present numerical examples of first‐best collusive schemes.     

The emotional terrain of parenting and marriage: Emotion work and marital satisfaction

This study examines how the division of labor surrounding emotion work relates to the marital satisfaction of husbands and wives. The analysis is performed on data from a random sample of couples with at least one child from a northern city in a western state (N = 96 couples). Results suggest that for both husbands and wives the emotion work received from and performed for their spouse is significantly and positively related to marital satisfaction. Results also suggest that the marital satisfaction of husbands is enhanced when they are involved in performing emotion work for children, but if their levels of emotion work for children begin to approach or exceed that of their wives then their marital satisfaction tends to decline. Implications of the study are discussed.     

Reports of Conferences,Institutes, and Seminars

Abstract

Reports from the 78th Potomac Technical Processing Librarians Conference held October 2002, and the Charleston Conference, Issues in Book and Serial Acquisition, held November 2002. Serials Review 2003; 29:144–150.     

Small-sample performance of a modified least-failures sampling procedure for bernoulli subset selection

We describe two sequential sampling procedures for Bernoulli subset selection which were shown to exhibit desirable behavior for large-sample problems. These procedures have identical performance characteristics in terms of the number of observations taken from any one of the populations under investigation, but one of the procedures employs one-at-a-time sampling while theother allows observations to be taken in blocks during early stages of experimentation. In this paper, a simulation study of their behavior for small-sample cases (n > 25) reveals that they canresult in a savings (sometimes substantial) in the expected total number of observations requiredto terminate the experiment as compared to single-stage procedures. Hence they may be quite usefulto a practitioner for screening purposes when sampling is limited.     

Critical reflection workshops and knowledge exchange: findings from a Scottish project

In 2013, academics from a Scottish university came together with social work managers and practitioners from two local authorities (LAs) in Scotland to run a knowledge exchange (KE) project co‐sponsored by the Economic and Social Research Council and the LAs. The project's aim was an ambitious one: to contribute to culture change in the children and families' departments in the two partner agencies. The project grew out of an earlier KE venture that had explored ways of engaging better with involuntary service users in social work; it thus both anticipated and reflected wider concerns about services for children that were also demonstrated in Munro's Review of Child Protection. The KE project had three components: training for managers, practitioner research projects and critical reflection workshops. Whether, and to what degree, the KE project changed culture is not the focus of this paper, which is written jointly by academic researchers and practitioners. Instead, one element of the KE project, namely the critical reflection workshops, is discussed. Findings provide strong evidence of the pressures currently experienced by children and families' services in the UK public sector. They also indicate how important good relationships are in building meaningful KE.     

Towards a conceptual model of youth leadership development

Youth leadership development is a growing area of research and practice in recent years. This paper will present a conceptual model highlighting the key components necessary in cultivating young leaders including skills development, environmental factors and commitment to action. In each of these categories, a number of aspects, supported by international literature known to be important in developing leaders, are presented. In the skills section, important factors include social and emotional intelligence, the ability to collaborate with others (including problem solving and conflict resolution), the ability to articulate a vision and finally the ability to gain insight or knowledge into the particular subject area. Environmental conditions include having authentic opportunities that enable young people to practise and hone their skills. In terms of action, both the ability to inspire and motivate followers through high expectations and role modelling pave the way to having a good team on which to build youth leadership. This, together with mastery as developed through the ability to persist and endeavour, is critical to any successful youth leader.