Toward the Importance of Nonprofit Brand Equity

Various brand evaluation approaches assess the value and equity of for‐profit brands; accordant approaches for nonprofit brands, however, have been limited, and there is disagreement on what makes up a strong brand in the nonprofit sector. In response, this article provides insights into the conceptualization and operationalization of stakeholder‐based nonprofit brand equity and derives an initial measurement index. We conceptualize nonprofit brand equity as having three dimensions—nonprofit brand awareness, nonprofit brand trust, and nonprofit brand commitment—thereby empirically investigating trust in nonprofit brand equity building for the first time. The methodological procedure for building the index is based on partial least squares path modeling, and we draw on a sample of forty brands (N = 3,617 brand evaluations) identified as some of the best‐known nonprofit brands in Germany. Applying the index yields some of the strongest German nonprofit brands; for example, German Red Cross has by far the highest value of brand equity, followed by Aktion Mensch and UNICEF. The nonprofit brand equity index provides the basis for nonprofit managers to compare their brands’ performance over time and develop accordant branding strategies; it can be also used by organizations from other countries.     

Psychological Symptoms of Sexually Victimized Children and Adolescents Compared With Other Maltreatment Subtypes

The differential effects of sexual victimization and other forms of maltreatment on psychological functioning are not well understood. A sample of sexually victimized children and adolescents (N = 70; 6.3–17.9 years) and a group of youth with a history of nonsexual maltreatment (N = 108; 6.7–16.9 years) were compared using measures of mental health and psychosocial functioning. Assessments included standardized clinical interviews on individual maltreatment history and current psychopathology as well as questionnaires on behavioral and emotional symptoms, including posttraumatic stress symptoms. The results from this study suggest that the risk of experiencing any current mental disorders was independent of type of maltreatment. The risk of meeting the criteria for a current diagnosis of major depression, however, is greater among youth with a history of maltreatment that includes sexual victimization. The significant impact of sexual victimization on posttraumatic stress symptoms was found to be nonsignificant after controlling for age and gender effects. The results indicate that the outcomes of child maltreatment depend on type of maltreatment, but age and gender must be taken into account.     

Public Social Services’ encounters with irregular migrants in Sweden: amid values of social work and control of migration

This article outlines Public Social Services’ encounters with irregular migrants in Sweden from the perspectives of institutional and street-level bureaucrats. Staff and executive considerations are influenced by a de jure exclusion of irregular migrants, which is an element of the control of migration. Staff face contradictory demands concerning international and national regulations, which leads to legal ambiguities open to discretionary powers. The aim is to explore the handling of such cases, experiences and considerations with an interest in the values that are invoked when enacting discretion and to discuss implications of the unclear legal situation. The material was obtained using web-based questionnaires. A tentative analysis confirms that the Public Social Services encounter irregular migrants and that handling differs greatly. It suggests that different approaches and the contradictory legal framework endanger the rule of law. Differing reference points appear to be invoked when enacting discretion: some related to social work and others to controlled migration. The social work values invoked by some respondents might imply an appreciation of a right to services and control of migration as independent processes and jurisdiction related to human rights that are applicable beyond the nationally framed legal status and not subordinated to policies of migration.     

Interaktionsanalyse in Gruppen: Anwendung und Herausforderungen

The systematic observation of groups is an important step towards understanding how people work together. How do groups make decisions? Which solutions prevail? Or which behaviors indicate who is perceived as the group leader? Since the 1950s, interaction analysis is used to describe how group processes unfold. Fundamental to interaction analysis is the detailed coding of specific group behaviors. In this article, we first provide a guideline describing the necessary steps for carrying out interaction analysis in groups, both for research and practice purposes. Next, we present findings from an exemplary field study which highlight the added value of interaction analytical methods for describing group processes. The article closes with an outlook on future challenges and a discussion about how the collaboration between research and practice can be improved.     

Voluntarism in Urban Regeneration: Civic,Charity or Hybrid? Experiences from Danish Area-Based Interventions

VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations - Area-based initiatives (ABIs) is a frequently used strategy within contemporary urban regeneration policies to tackle...     

Pension reforms and gender: The case of Sweden

This article analyzes the effects of pension reform for men and women by comparing the outcomes in the system after reform to the outcomes under the prior system. The authors also study the incentive effects on labor supply. The size of the labor force, however, is also influenced by the rules for retirement, social insurance programs (e.g., sickness insurance and unemployment insurance), collective bargaining agreements, and seniority rules. Using a simulation model, the authors compare women's pension benefits and contributions to those of men in the new Swedish system and in the old. The analysis includes simulating the wage and employment histories of representative men and women and the pension benefits these are likely to generate under the old and new rules. After showing the results of this model, the authors describe and discuss the supplementary pension systems, that is, the negotiated collective agreement schemes and different pathways to retirement. Based on empirical evidence from Swedish and Latin America simulated data, the final section of the article discusses gender impact of pension rules and how to design pension, systems to ensure adequate pension benefits for both women and men.     

„Guten Tag, hier spricht Ihr Bürgerservice, was kann ich für Sie tun?“

The aim of this article is to examine a specific aspect of restructuring in the public sector: the implementation of call centres in customer service and its effects on job quality. The trend to organise customer service through call centres gained worldwide importance back in the 1990s. In the public sector it emerges only recently in connection to strategies of ‘new public management’. The article presents five international case study organisations from the public sector from Austria, Italy, Great Britain, the Netherlands and Sweden. The article concludes that the implementation of call centres or the outsourcing of customer service to private service providers has severe consequences for the quality of employment in the public sector and in the new — female dominated — service sector jobs. This concerns in particular the following three aspects: fragmentation of employment, qualification versus standardisation and interest representation.     

Stress, health and the working environment of Swedish prison staff

A random stratified sample of just over 2000 was drawn from staff working in 67 different prisons in Sweden. Questionnaires on working conditions and symptoms of ill health were administered and subjects were given health examinations. Morning plasma Cortisol and gamma glutamyltransferase (g GT) levels were measured and factual information on the prisons was collected for use in the analyses.

There were differences between prisons in terms of both objective and self-reported working conditions which appeared to affect health status, physiological state and sick leave rate. Cardiovascular and hypertensive conditions were found more often among prison staff than among a large reference group made up of many different occupations. Sick leave rates among prison staff, especially those over 45 years old, were very high compared with this reference group. The situation appeared particularly difficult in prisons with a high proportion of drug abusing inmates.

The data allowed the identification of several factors which might counteract the effects of stress at work: a proactive management style, goal consensus among staff, a high degree of decision latitude, satisfaction with work performance and a supportive psychosocial climate.