Effects of data breaches from user-generated content: A corporate reputation analysis

A threat for a growing number of firms in various industries is the occurrence of different breaches of sensitive corporate data. These critical events represent vulnerability for firms' corporate reputations, whose multiple dimensions are affected by customers negative perceptions in various ways. Further, in the Industry 4.0 era, the redundancy of scandals on social media can exacerbate negative effects. This paper reports an investigation into the effects of data breaches on corporate reputation dimensions. In this context, the study conducted latent Dirichlet allocation analysis on social media user-generated content (UGC) for a sample of 35 firms in nine industries that suffered a data breach incident between 2013 and 2016. Incidents have been categorized into three categories: “intentional and internal,” “unintentional and internal,” and “intentional and external” data breaches. The aim of the study was to discover how reputational dimensions changed after these critical events and to identify the differences among the types of data breaches.Results reveal that after critical events, more reputational dimensions appear to be relevant. While before critical events, users typically discuss the “perceived quality” of a firm's offer, after all three types of data breaches, users also pay attention to “customer orientation” and “corporate performance” dimensions. Another key reputation dimension, especially after intentional and internal data breaches, is the “firm as employer,” particularly in the context of a lack of investment in training regarding these events.These findings provide key insights for academics and practitioners to understand large-scale data breaches effects and reputational drawbacks after such incidents.     

Socio-educational work in at-risk contexts and professional reflexivity: the multi-vision group of “Maestri di Strada”

ABSTRACT

The Association ‘Maestri di Strada’ (MdS) undertakes socio-educational interventions to promote the well-being of young people in the ‘high-risk’ suburbs of Naples. The socio-educational work is not a mere ‘technical-rational’ activity and it relies on the use of ‘self’, which is not an unlimited resource. MdS places great emphasis upon reflexivity after the action and adopts the ‘Multi-Vision Group’ (MVG), which is a modified Balint group, as a support mechanism for its staff. Before trainees begin working, they attend the MVGs, observe them, and provide narrative accounts of the process. In this study, 61 reports prepared by the trainees during an academic year underwent a textual analysis. The aim was to evaluate the reflexive function of the group and the results indicate that, within the MVG, the practitioners express emotions, doubts, and difficulties linked to the job and its high-risk contexts. They show both self-awareness and awareness of the importance of the team, thinking as a community in a cooperative way. These are features related to reflexivity, which is recognised as being crucial for practice; the process of observation and recording also has a high educational importance for the trainees and social work students.     

Peers,proactivity, and problem-solving: A multilevel study of team impacts on stress appraisals of problem-solving demands

ABSTRACT

To date, there is a paucity of research on team-level impacts on the individual stress appraisal process despite the recognised role of teams for solving problems. Applying a multilevel approach, this study investigates the cross-level impact of team problem prevention behaviours on employee stress appraisals of problem-solving demands. It was hypothesised that team problem prevention would moderate the individual-level relationship between problem-solving demands and stress appraisals. Data were collected from 43 work teams comprised of 192 team members including all team leaders who also provided evaluations of their team’s problem prevention behaviour. Results supported the hypothesised cross-level moderating effects on challenge appraisal, but not threat appraisal. As one of the first studies to demonstrate that stress appraisals are impacted by the group, not just by individual factors, the results support a multilevel conceptualisation of stress appraisals. The findings also highlight implications for practice, broadening the scope of possibilities for stress management interventions to utilise team-level strategies such as leadership development programmes and/or team building initiatives.     

Social constructions of fatness: legal proceedings in Canada as a case in point

This article uses reports of cases of Canadian legal processes to explore social constructions of fatness as disability, as well as illness, cultural aesthetic, and blame. The review of cases in Canadian human rights, civil, administrative, and employment law suggests that fatness has been constructed as a disability in Canadian law. This has led to favourable outcomes for fat persons seeking redress for discrimination. Illness, cultural aesthetic, and blame also surface as recurrent themes. To consider all four themes, a concept of mythopoeia – myth-making process – is introduced. This adds to models of social construction by focusing on where ‘un-reality’ is constructed in a non-hierarchical view of marginal identities. Fatness constructions/mythopoeia of disability, illness, cultural aesthetic, and blame overlap as well as diverge. This suggests that fatness may be an incomplete fit with current classifications in human rights law.     

Lerne die Regeln um sie zu verändern! Die Rolle der Organisationslogik in Veränderungsprozessen

In this article we introduce the concept of the firm’s organizational logic and how it influences organizational change processes. Characteristics and the essence of the organizational logic are explained and then illustrated by mean of a real-world case. Depending on the level of organizational change – whether it leads to single-loop, double-loop or deutero learning – we provide different implications for change agents to make use of the organizational logic to steer organizational change successfully.     

Beyond Individualised Approaches to Diabetes Type 2

Explanations for type 2 diabetes are broadened beyond the individual body and ‘bad lifestyles’ to include major institutions, the social and material contexts of food and eating, and employment. Precarious employment, a social determinant of health, encourages changes to food practices, lowers working conditions, worsens health, can bring poverty and increases shift work, a causal risk factor for diabetes. Scientists have played a part in revolutionising foods and technologies which minimise labour and movement. There are excess additives in processed food. Genetic explanations for the higher rates of diabetes in First Nations peoples give way to social explanations: colonial history, British/Euro‐American cuisine, food insecurity, trauma and social conditions resulting in chronic stress. Self‐management education takes a ‘nutritionist’ approach towards food and eating and tends to minimise the social context and skills of those with the condition particularly women workers in poorer social groups who have higher rates of diabetes (T2DM).     

Therapeutic Jurisprudence

The title of this paper bears the name of a relatively new field of scholarly inquiry. This paper describes and briefly reviews that field for the purposes of expanding awareness about it and stimulating thought regarding its usefulness as a model for sociologists.     

Racism, Sexism, and Candidate Evaluations in the 2008 U.S. Presidential Election

In an attempt to understand the extent to which racism and sexism influenced affect toward Barack Obama and Sarah Palin, we analyze data from a national survey conducted in October 2008. Situating our investigation in previous examinations of modern racism and modern sexism, we test competing hypotheses about the role of these attitudes in the 2008 presidential election. Our results suggest that racism had a significant impact on candidate evaluations while sexism did not. We find that respondents who hold racist attitudes expressed negative attitudes toward Obama and positive attitudes toward Palin. When interacted with party identification, racism continued to exert a strong effect, indicating findings that are robust across partisan affiliations. Sexism, on the other hand, did not significantly influence evaluations of either Palin or Obama .