The Nature of Children's Stereotypes of Popularity

The present study investigated what types of attributions and expectations children have about peers who they believe are popular or unpopular with other children. Fourth and fifth grade children (N = 135) were presented with pictures of several unacquainted peers who were described as popular or unpopular (or neither). Children were then told about several hypothetical encounters between themselves and each of the peers and were asked to explain or rate what each peer's response would be to that situation. As hypothesized, children had negative stereotypes about children who they believed were unpopular, while stereotypes about children believed to be popular were a mixture of positive and negative elements. Results confirmed past research in suggesting that a distinction must be made between sociometric and perceived popularity. Gender differences were also discussed, because the stereotypes held by boys and girls differed in several respects.     

Needs Assessment, Street-level Bureaucracy and the New Community Care

In the wake of the Seebohm reforms of the personal social services, a number of studies were carried out in the 1970s to explore the role of frontline professionals in identifying and meeting social need. A common finding was that social workers behaved like "street-level bureaucrats", using their discretionary authority defensively to manage an otherwise overwhelming workload. In the 1990s, top-down assessment and care management systems were put in place as part of community care reforms. Their aim was to reduce the scope of professional discretion so as to standardize responses to need and control demand according to resources available. In this paper, the authors consider the success of new systems in controlling "bottom-up" decision-making by drawing on a recent empirical study of needs assessment practice in three types of social work team. They point out that the assessment practice of those teams facing the highest bombardment rates was most obviously criteria-driven, reinforced by the use of new technology. Rather than creating informal stereotypes to manage demand, social workers could mobilize legitimate forms of rationing to protect their time and other resources. Yet the sense of professional identity, the level of frontline autonomy, and the ways in which this was exercised, varied across the different types of team. The authors conclude, therefore, that the scope of discretionary space available to frontline staff in social services departments, and the practices to which it gives rise, are empirical questions only adequately addressed by methodologies able to connect with "bottom-up" decision-making.     

Pathways to Problem Behaviors: Chaotic Homes, Parent and Child Effortful Control, and Parenting

Guided by Belsky's and Eisenberg, Cumberland, and Spinrad's heuristic models, we tested a process model with hypothesized paths from parents' effortful control (EC) and family chaos to indices of parenting to children's EC, and finally children's externalizing problem behavior. Parents reported on all constructs and children ( N = 188; M age = 9.55 years) reported on their EC and externalizing problem behaviors. Consistent with expectations, parents' EC promoted their positive (and inhibited negative) reactions to children's negative emotions. In addition, high levels of family chaos predicted low levels of parental positive reactions to children's emotion. Children's EC was predicted by high levels of positive reactions and low levels of negative reactions. As expected, children's externalizing problem behaviors were negatively related to their EC. Results clarify possible family processes by which children's EC is enhanced and problem behaviors are reduced.     

A New Lens on High School Dropout: Use of Correspondence Analysis and the Statewide Longitudinal Data System

The combination of log-linear models and correspondence analysis have long been used to decompose contingency tables and aid in their interpretation. Until now, this approach has not been applied to the education Statewide Longitudinal Data System (SLDS), which contains administrative school data at the student level. While some research has been conducted using the SLDS, its primary use is for state education administrative reporting. This article uses the combination of log-linear models and correspondence analysis to gain insight into high school dropouts in two discrete regions in Kentucky, Appalachia and non-Appalachia, defined by the American Community Survey. The individual student records from the SLDS were categorized into one of the two regions and a log-linear model was used to identify the interactions between the demographic characteristics and the dropout categories, push-out and pull-out. Correspondence analysis was then used to visualize the interactions with the expanded push-out categories, boredom, course selection, expulsion, failing grade, teacher conflict, and pull-out categories, employment, family problems, illness, marriage, and pregnancy to provide insights into the regional differences. In this article, we demonstrate that correspondence analysis can extend the insights gained from SDLS data and provide new perspectives on dropouts. Supplementary materials for this article are available online.     

A Design Theory Approach to Building Strategic Network‐Based Customer Service Systems*

Customer service is a key component of a firm's value proposition and a fundamental driver of differentiation and competitive advantage in nearly every industry. Moreover, the relentless coevolution of service opportunities with novel and more powerful information technologies has made this area exciting for academic researchers who can contribute to shaping the design and management of future customer service systems. We engage in interdisciplinary research—across information systems, marketing, and computer science—in order to contribute to the service design and service management literature. Grounded in the design‐science perspective, our study leverages marketing theory on the service‐dominant logic and recent findings pertaining to the evolution of customer service systems. Our theorizing culminates with the articulation of four design principles. These design principles underlie the emerging class of customer service systems that, we believe, will enable firms to better compete in an environment characterized by an increase in customer centricity and in customers' ability to self‐serve and dynamically assemble the components of solutions that fit their needs. In this environment, customers retain control over their transactional data, as well as the timing and mode of their interactions with firms, as they increasingly gravitate toward integrated complete customer solutions rather than single products or services. Guided by these design principles, we iterated through, and evaluated, two instantiations of the class of systems we propose, before outlining implications and directions for further cross‐disciplinary scholarly research.     

Developmental Changes in the Priority of Perceived Status in Childhood and Adolescence

This study examined the degree to which children and adolescents prioritize popularity in the peer group over other relational domains. Participants were 1013 children and adolescents from grade 1 through senior year of college (ages 6–22 years) who were presented with a series of social dilemmas in which attaining popularity was opposed to five other priorities: friendship, personal achievement, following rules, prosocial behavior, and romantic interests. A curvilinear trend was found for the priority of popularity that peaked in early adolescence. At this age especially, participants prioritized status enhancement over other domains. Across the age range of this study, males and majority students were more preoccupied with reputational status than females and minority students. The discussion focused on the developmental functions of reputational status in early adolescence.     

The art and science of anti-aging therapies

A meeting entitled "The Art and Science of Anti-Aging Therapies: Convergence of Theory and Practice" took place on 18 and 19 March 2005 at the University of Pennsylvania School of Medicine. The symposium was held for health care professionals, researchers, and consumers to provide them with information about current trends in anti-aging therapies. The program, which combined medical, surgical, and nonpharmacological approaches to healthy successful aging, gave attendees the opportunity to make sense of the issues at hand and to sort out safe treatments from perilous quick fixes.     

Improvisational choreography in teleservice work

This naturalistic study of the ordinary work practice of sales representatives employed by the call centre of a large office-equipment company focuses on the actions of those sales reps during their calls with customers. We show how this work performance is organized through an improvisational choreography of action involving not only the turn-by-turn interchange with customers on the telephone but also the concurrent utilization of a variety of tools and artefacts. While 'improvise' and 'choreograph' may appear to be conceptually incongruent, our analysis demonstrates that even though these teleservice workers recurrently fabricate their actions out of materials and means that are conveniently on hand, the convenience is often carefully arranged to afford such extemporaneous composition. Finally, we conclude from this analysis that the traditional topics of 'work routines' and 'routinization' need to be respecified in order to take into account how any 'routine' is a contingently produced result (and in this centre, a craft-like performance).