Assessment of patient satisfaction: development and refinement of a service evaluation questionnaire

A series of seven studies was conducted by the authors and their colleagues to produce an efficient measure of service satisfaction that can easily be related to symptom level, demographic characteristics, and type and extent of service utilization. The resulting measure, the Service Evaluation Questionnaire (SEQ) is a brief, global index that has excellent internal consistency and solid psychometric properties. Data from an extensive SEQ field study can be used as a comparison base for future applications of the two SEQ component scales, the CSQ-8 and the SCL-10. A new hypothesis has emerged from this series of studies that will guide future research: Service recipients may find if difficult to formally express dissatisfaction in the face of significant caring--however ineffectual--when the technical capacity to offer definitive treatment is not yet fully developed and when criteria for evaluating the efficacy of treatment are not yet crystal clear.     

International and internal migration decision making: a value-expectancy based analytical framework of intentions to move from a rural Philippine province

"The study compares determinants of internal and international migration intentions, drawing upon interview data from a sample of adults in Ilocos Norte, a largely rural province in the Philippines. A regression model is applied to test the relative determinants of intentions to migrate to Manila and to Hawaii. The study is based on a value-expectancy model of migration decision making. The results document the importance of subjective expectations related to the attainment of different values and goals in Manila and Hawaii."     

Communication apprehension and reactions to proxemic violations

An experiment was designed to examine the role of a person's predispositions toward communication in reactions to violations of proxemic expectations. Working with Burgoon's (1983) violations of nonverbal expectations model, Buller and Burgoon (1986) predicted that predispositions may bias evaluations of initiator reward and violation valence. Apprehensive individuals should unfavorably evaluate the initiator, negatively valence a violation and comply less, while nonapprehensive individuals should favorably evaluate the initiator, positively valence a violation, and comply more. Alternately, this paper proposes that predispositions may affect arousal-induction rather than initiator evaluation and violation valencing. Following Patterson (1983), apprehensives should experience more arousal and comply more to reduce the arousal, whereas nonapprehensives should experience less arousal and comply less. Four initiators engaged 90 subjects in experimental conversations which ended with a request for the subjects' signature on a petition. Initiators either remained at the normative distance, moved one seat closer, or moved one seat farther from the subject. Results showed that apprehensives and subjects experiencing close violations complied more, suggesting that communication apprehension influences arousal-induction. Communication apprehension had no main effect on perceptions of initiator attractiveness and similarity, implying that arousal not perceptions of the initiator is affected by predispositions toward communication. Initiator gender again emerged as an important characteristic which influences a subject's perceptions of initiator reward.     

The Philippine national recording systems on international migration

The author reviews migration data sources and government collection agencies in the Philippines. He finds that "despite the importance of international migration for national policy, efforts to correct the serious data limitations in the area of migration statistics have been limited and uncoordinated. In fact, most estimates of emigration levels from the Philippines still rely heavily on the data gathered by receiving countries."     

Post-war immigration in the United States and the state of Minnesota: the process of entering an all-American community

The author focuses on characteristics of Polish immigrants in Minnesota in the years since World War II. Particular attention is given to the immigrants' adaptation to the American way of life and to democratic institutions after being accustomed to centralized power in a socialist system. "This article is based on participant observation, publications concerning immigration to the United States, and unstructured interviews with newcomers from Poland and other Eastern European countries." Distinctions are made among the characteristics of Polish-Americans, pre-World War II immigrants, war immigrants, and those who have come during the last 20 years, including groups that the author identifies as the "calculated-decision" immigrants, the post-Solidarity immigrants, and the "adjusted visitor" immigrants. Consideration is given to the demographic characteristics, legal status, education and employment, and territorial mobility of 35 Poles living in Minnesota who were interviewed by the author. (SUMMARY IN FRE AND SPA)     

Picking the Winners: Politician vs. Voter Predictions of Two Controversial Ballot Measures

Abstract Both politicians and voters were asked to predict outcomesof two Oregon ballot measures in 1982. As expected, politicians'predictions always were closer to the mark than voters' were.Further, voters showed stronger signs of wishful thinking (the"Looking-Glass effect") in their predictions than did politicians.Using published preelection polls apparently improved politicians'accuracy in 1982, as well as voters' accuracy in a separate1984 survey. No other sources of data improved predictive accuracy.Findings have implications for theories of representative governmentand are consistent with a new theory of public opinion.     

Contributors to disruption and dissolution of older-child adoptions

According to recent evidence, adoptive placements that do not work out are increasingly common. This article reviews research on rates of, and contributors to, adoption and "foster-adoption" disruptions and dissolutions. Implications for practice are included.     

Reattraction of needed skills to developing countries of origin

This research note briefly outlines International Labour Organization concerns about return migration in developing countries, research being done in the field, and activities in related fields. Attention is being focused on the following topics and areas of study: 1) recommendations and conventions which cover workers generally and migrant workers particularly; 2) measures to avoid the departure of skilled workers from developing countries; 3) special problems encountered in improving migrant professionals' working conditions; 4) developing a central pool of information on labor markets and employment at the international level; 5) bilateral or multilateral migration agreements to optimize the flows of health personnel, scientific workers, engineers, and high level technicians, protecting their rights, and facilitating their reintegration into the country of origin; 6) creating a compensation scheme for skill outflows and training substitutes to fill the gaps left behind by migration; 7) classifying migratory policies adopted by developing countries; 8) reattraction of needed skills to developing countries of origin; 9) transfer of know-how through expatriate nationals; 10) labor reinsertion patterns of migrants returning to Greece, Italy, Portugal, and Spain; 11) Socioeconomic reintegration of migrants returning to Pakistan and Uruguay; and 12) Sri Lanka's experience with self-employment schemes for returned migrants.