What are they hearing? The impact of perceptions of parental communication on youth

Work and family domains mutually influence one another in positive and negative ways. A fair amount of evidence supports the spillover effects between these two domains. In addition, research on crossover supports how one spouse may be influenced by another spouse's spillover. Much less evidence exists about how it affects other family members, especially children. This qualitative interpretive study explores emergent themes related to youth perceptions of how their parents' work–family spillover impacts them. Using crossover as a guiding framework, youth (N = 55) participated in a semistructured interview about their perceptions of their parents' communication regarding blending work and family and how it impacts those youth participants. The analysis of the transcribed interviews revealed several emergent themes related to youth awareness of and the impact of work–family integration issues as well as youth perceptions about their own futures. The results suggest the ways in which socialization occurs through a socially constructed view of work and family and the impact those constructions have on vocational decisions.     

Interruption and Forgetting in Knowledge‐Intensive Service Environments

An increasing barrier to productivity in knowledge‐intensive work environments is interruptions. Interruptions stop the current job and can induce forgetting in the worker. The induced forgetting can cause re‐work; to complete the interrupted job, additional effort and time is required to return to the same level of job‐specific knowledge the worker had attained prior to the interruption. This research employs primary observational and process data gathered from a hospital radiology department as inputs into a discrete‐event simulation model to estimate the effect of interruptions, forgetting, and re‐work. To help mitigate the effects of interruption‐induced re‐work, we introduce and test the operational policy of sequestering, where some service resources are protected from interruptions. We find that sequestering can improve the overall productivity and cost performance of the system under certain circumstances. We conclude that research examining knowledge‐intensive operations should explicitly consider interruptions and the forgetting rate of the system's human workers or models will overestimate the system's productivity and underestimate its costs.