QUALITY AND WORK FORCE MANAGEMENT PRACTICES: THE MANAGERIAL PERFORMANCE IMPLICATION

Quality has been in the limelight as organizations have sought to create a competitive advantage and theorists have sought to understand the implications of quality management. This paper examines the synergistic effects of the quality emphasis in the organizations, the use of appropriate work force management practices, and the managerial performance outcomes as interactive phenomena. Using data from multiple levels of employees in manufacturing units in various industries, we tested hypotheses regarding the managerial performance impact of the synergy in work force management practices and the quality emphasis. The results indicate that the effectiveness of work force management practices in enhancing managerial performance varies with the emphasis on quality that is manifested by meeting and exceeding customer needs and preferences through accurate, consistent, reliable, and durable products, and by making design changes in the products as desired by the customer.     

Examining Factors Associated With Program Completion Among Women Participants in a Statewide Drug Court Program

The study purpose was to examine factors affecting women in completing drug court. Participants were 212 women drug court participants selected via stratified random sampling (by county) from the larger Kentucky Drug Court participant population. Various secondary data sources were used (e.g., participant assessment, Management Information System), and multivariate logistic regression examining 17 independent variables showed 4 variables were significantly associated with program completion for women: employment at program assessment, intravenous opiate use, number of times hospitalized for psychological or emotional problems, and conviction of a misdemeanor-eligible violent crime before drug court. Study findings can be used by social workers and other practitioners to better understand women’s drug court participation and to identify ways to tailor program services for women’s unique needs.     

(Social) Democracy in the Blood? Civic and Ethnic Idioms of Nation and the Consolidation of Swedish Social Democratic Power, 1928–1932

This paper attempts to explain Swedish Social Democrats' consolidation of power between 1928 and 1932 through an examination of idioms of nation. Qualitative analysis of articles and editorials from a Social Democratic and a liberal newspaper is carried out. The analysis focuses on how civic, ethnic and, a mixed civic‐ethnic idiom of nation were deployed in order to expand the Social Democrats' electoral base. The Social Democrats could combine egalitarianism/democracy with ethnic nationalism because ethnic bases for the nation were more inclusive than other, especially class, bases available to them. Two challenges for the literature on nationalism and the welfare state are raised: (1) the civic‐ethnic distinction must be rethought to accommodate the Swedish case, wherein ethnic nationalism was used for “civic” ends; and (2) the focus on the Social Democrats as promoting working class interests may be misplaced given the party's mobilization on the basis of nation.     

Equitable Taxation and the Provision of Health Insurance Subsidies

Current U.S. income tax laws allow many taxpayers to exclude from taxable income part or all of the cost of acquiring health insurance through an employer‐sponsored benefit plan. This favorable tax treatment generally applies regardless of whether the employer or employee actually pays the health insurance premiums. We describe the effects of this tax policy on the U.S. tax system's horizontal and vertical equity. We also explain how taxpayers covered by employer‐sponsored plans are significantly subsidized by the government in acquiring health insurance, whereas taxpayers who acquire health insurance by other means or who are not covered by health insurance at all receive no such government assistance. We conclude that any prospective health‐care policy initiatives, including modifications to the 2010 health‐care reforms, should contemplate both the horizontal and vertical equity of the tax treatment of health insurance premiums.     

International Business,Human Rights,and Moral Complicity: A Call for a Declaration on the Universal Rights and Duties of Business

The purpose of this article is to call for the formulation and adoption of a declaration on the universal rights and duties of business. We do not attempt to define the specific contents of such a declaration, but rather attempt to explain why such a declaration is needed and what would be some of its general characteristics. The catalyst for this call was the recognition that even under optimal conditions, good companies sometimes are susceptible to moral lapses, and when companies undertake ventures in authoritarian countries with poor human rights records, even those with the best intentions may find themselves drawn into complicity in human rights abuses. There, market exigencies may persuade them to leave their codes of ethics and commitments to human rights at home. Pragmatism, it would seem, requires thatthey accept the ethical inconsistencies that follow from a “When in Rome, do as they Romans do” outlook. When facing the moral dilemma about whether or not to invest in human rights abusing countries, companies are offered two alternatives: they can operate in those countries and accept potential complicity or they can stay away. We suggest, however, that a preferable option is to address the underlying problem, and to this end we advocate the promulgation of a declaration for business that is comparable to the Universal Declaration of Human Rights. Our proposed name for this is the “Declaration on the Universal Rights and Duties of Business.” To be effective, such a declaration would require enforcement mechanisms. To illustrate this issue, we focus on China, not because China is unique in its human rights abuses, but because China occupies such a central place in the globalization efforts of the major companies from around the world. A robust international declaration is needed to provide a common framework for the practice of consistent and fair business competition everywhere.     

A TALE OF TWO QUESTIONS: BENEFITS OF ASKING MORE THAN ONE QUESTION

In the last two months have you had a physical examination?The ability of 660 people to accurately report on their ownrecent health procedures was assessed by comparing the recollectionsof patients to information extracted from their medical records.A major finding was that when people were asked whether theyhad a specific procedure in a given reference period (e.g.,physical exam within the last two months), overreporting occurred.A simple technique reduced overreporting: The technique entailedasking people about the procedure twice, first in connectionwith a different reference period (e.g., physical exam withinthe last six months) and then in connection with the referenceperiod of interest (e.g., physical exam within the last twomonths). Our data support a "Precision" hypothesis: The advantageof the two–time frame questioning procedure is that itconveys to the respondent that the interviewer wants greaterprecision in dating than the single–time frame questionimplies.     

Racial Disparities in Drug Court Graduation Rates: The Role of Recovery Support Groups and Environments

There are more than 3,000 drug courts in the United States, and research has demonstrated that, in some drug courts, African American participants are less likely to graduate than their White counterparts. Quantitative studies have documented the problem, but qualitative studies are needed to develop an in-depth understanding of this phenomenon through participants’ experiences. This qualitative study asked African American participants (n = 31) about their lived experiences in drug court to develop insight into the factors that might contribute to racial disparities in drug court outcomes. African Americans had favorable views toward both mandated and natural recovery support groups, and they felt that participating in these support groups increased their likelihood of graduating drug court. Conversely, African Americans felt that a barrier to graduating drug court was their environments, mainly risk factors posed by family, neighborhoods, and peers. Implications for drug court practice are discussed.