The role of organizational facilitators in promoting job-related mental health and group service effectiveness: a two-wave analysis

This study aimed to add to knowledge by providing a more systematic integration of work characteristics, workers’ health and performance. The two-wave multi-source study was conducted to test the relationship over time between the healthy states of groups of service-oriented workers and their service effectiveness when their organizations provide facilitators such as training, technical support and autonomy. The study takes healthy states to be a composite of affective-motivational and competent collective states (collective vigour and service competence) and service effectiveness. Service effectiveness was a combination of service quality as assessed by customers and their loyalty intentions. Data from 53 hotels and restaurants in Spain were aggregated from 256 boundary workers (i.e. workers in direct contact with customers) and 530 customers at Time 1 and from 470 customers at Time 2 six month later. Structural equation modelling showed that organizational facilitators at Time 1 were related to the service effectiveness reported by customers at Time 2, and also that there was a relationship between service effectiveness at Time 1 and the healthy states reported by the groups at Time 2. That is, contrary to what is widely believed, there was an influence of performance on well-being.     

Young Children's Affective Responses to Acceptance and Rejection From Peers: A Computer‐based Task Sensitive to Variation in Temperamental Shyness and Gender

This study presents a novel task examining young children's affective responses to evaluative feedback—specifically, social acceptance and rejection—from peers. We aimed to determine (1) whether young children report their affective responses to hypothetical peer evaluation predictably and consistently, and (2) whether young children's responses to peer evaluation vary as a function of temperamental shyness and gender. Four‐ to seven‐year‐old children (N = 48) sorted pictures of unknown, similar‐aged children into those with whom they wished or did not wish to play. Computerized peer evaluation later noted whether the pictured children were interested in a future playdate with participants. Participants then rated their affective responses to each acceptance or rejection event. Children were happy when accepted by children with whom they wanted to play, and disappointed when these children rejected them. Highly shy boys showed a wider range of responses to acceptance and rejection based on initial social interest, and may be particularly sensitive to both positive and negative evaluation. Overall, the playdate task captures individual differences in affective responses to evaluative peer feedback and is potentially amenable to future applications in research with young children, including pairings with psychophysiological measures.     

PARTICIPANT NARRATIVES AND COLLECTIVE IDENTITY IN A METAPHYSICAL MOVEMENT

In this article we explore social movement solidarity through an examination of narratives offered by participants in a metaphysical movement. Drawing from contemporary social movement theory, we focus on how members develop a carefully built collective identity that perpetuates movement goals and ideology. Data for this project are drawn from in-depth interviews with local psychics, participant observation in various metaphysical fairs, and document analysis. We find that the movement's collective identity is centered around several narratives that help establish boundaries, identify antagonists, and create a collective consciousness. Together these narratives form a web of belief that binds members to the movement. The data we present in this article have implications for understanding other expressive movements, as well as for social movement theory in general.     

U.K. Foot and Mouth Disease: A Systemic Risk Assessment of Existing Controls

This article details a systemic analysis of the controls in place and possible interventions available to further reduce the risk of a foot and mouth disease (FMD) outbreak in the United Kingdom. Using a research‐based network analysis tool, we identify vulnerabilities within the multibarrier control system and their corresponding critical control points (CCPs). CCPs represent opportunities for active intervention that produce the greatest improvement to United Kingdom's resilience to future FMD outbreaks. Using an adapted ‘features, events, and processes’ (FEPs) methodology and network analysis, our results suggest that movements of animals and goods associated with legal activities significantly influence the system's behavior due to their higher frequency and ability to combine and create scenarios of exposure similar in origin to the U.K. FMD outbreaks of 1967/8 and 2001. The systemic risk assessment highlights areas outside of disease control that are relevant to disease spread. Further, it proves to be a powerful tool for demonstrating the need for implementing disease controls that have not previously been part of the system.     

Individual differences in infancy research: Letting the baby stand out from the crowd

Within the developmental literature, there is an often unspoken tension between studies that aim to capture broad scale, fairly universal nomothetic traits, and studies that focus on mechanisms and trajectories that are idiographic and bounded to some extent by systematic individual differences. The suitability of these approaches varies as a function of the specific research interests at hand. Although the approaches are interdependent, they have often proceeded as parallel research traditions. The current review notes some of the historical and empirical bases for this divide and suggests that each tradition would benefit from incorporating both methodological approaches to iteratively examine universal (nomothetic) phenomena and the individual differences (idiographic) factors that lead to variation in development. This work may help isolate underlying causal mechanisms, better understand current functioning, and predict long‐term developmental consequences. In doing so, we also highlight empirical and structural issues that need to be addressed to support this integration.     

TREATMENT PRIORITIES IN A FAMILY-ORIENTED ALCOHOLISM PROGRAM*

In this paper it is recommended that family therapists not repeat a common error experienced in individual therapy: namely, seduction by the unfolding dynamics which lead to an exclusion of the very specific contributions to the family's malfunctioning by the process of alcoholism itself. There are clearly dynamic factors in alcoholism as a disease process which compromise the family's ability to face and alter its destructive effects. A family program, as part of a comprehensive alcoholism treatment program, is briefly described. The importance of providing cognitive input about the disease of alcoholism is emphasized. Combined individual and group intervention address the destructive family dynamics set in motion by alcoholism.     

Sociologists in action: The McMartin sexual abuse case,litigation, justice,and mass hysteria

This paper describes our involvement as jury consultants in one of the most notorious criminal trials in history—the McMartin child-molestation trial in Los Angeles. The McMartin trial was the longest and costliest criminal trial in American history. The prosecution spent $15 million and took nearly six years in making a criminal case against day-care workers, only to have the jurors declare them not guilty. The defendants in the McMartin trial were charged with molesting young children at a preschool in Manhattan Beach, Los Angeles County, California. In 1987, we had performed scientific defense voir dire jury selection to choose the most impartial jurors to try the two defendants, Raymond Buckey and Peggy Buckey McMartin. In performing scientific jury selection, both a community survey and pre-voir dire questionnaires served as an important empirical foundation to assess jurors’ attitudinal, demographic, and socioeconomic characteristics to develop the effective juror profiles for the trial. The authors received the 1994 Gustavus Myers Center Outstanding Book Award on Human Rights in North America.