Planned telephone support for disadvantaged parents in North Wales: perceptions of service users

This paper draws on the findings of a qualitative evaluation to examine user perceptions of a planned telephone support intervention based in a disadvantaged area in North Wales. Telephone support services are tailored differentially to offer information, advice and/or counselling on a crisis‐led or planned‐intervention basis. Research focusing on telephone support, for the most part (and particularly in the UK) has examined crisis‐led as opposed to planned support services. The findings of our study resonate with earlier research findings about telephone support that suggest provision of non‐visual support in social care can overcome some practical and financial difficulties for users with little discernible loss to their experience of satisfaction with the service. In addition, the paper suggests that planned support may provide a valuable service to users who are most disadvantaged and marginalized and who have found traditional forms of support unsatisfactory. For such users, planned telephone support can offer one‐to‐one communication tailored to specific client needs. Moreover, it can enable the development of user trust in the service which empowers users to operationalize strategies in the context of a reliable, sustained, unthreatening (and thus minimal risk) relationship.     

Further Effects of Lottery Odds on Responding

Lotteries (i.e., probabilistic bonus contingencies) are an established intervention in Organizational Behavior Management. Although common, there are many permutations of lotteries used in literature and they are often combined with other interventions. One key variable that may influence the effectiveness of lotteries are the odds that the lottery will pay out to those who earn entry. The current investigation evaluated a lottery intervention with varied payout chances (25%, 12%, 6%, or 3%). A 6% chance of winning was the lowest odds of winning where responding was reliably maintained across two participants. Implications of these results and future direction for research are discussed below.     

Work hours and well-being: The roles of work-time control and work-family interference

This study focused on mediating and moderating processes underlying the relationship between work hours and well-being. Questionnaire data from 292 female employees in two UK public sector organizations were analysed. Drawing on effort-recovery theory and published empirical findings, it was hypothesized that work-family interference (WIF) would mediate the relationship between work hours and measures of well-being (psychological distress and family satisfaction), and that work-time control would moderate the association between work hours and WIF. Hierarchical regression analyses showed that, after controlling for demographic variables, neuroticism, and job demands, WIF mediated the effect of work hours on family satisfaction, although no evidence of mediation was found for the psychological distress outcome measure. Work-time control moderated the relationship between work hours and WIF; higher control buffered the effect of longer hours on WIF. These findings add to the literature on the role of WIF in the effort-recovery process by showing that longer work hours are not necessarily associated with higher work-family interference, and hence with poor recovery and impaired well-being. Instead, having a degree of control over work hours moderates the first link in this process. Thus, the provision by employers of some flexibility and control over work hours may help to reduce the potential negative impact of long work hours on employees.     

Communicating during crisis: Use of blogs as a relationship management tool

Using a post-test only experimental design with control group, this study investigated the impact of blogs on relationship management during a crisis. Participants (N = 109) were exposed to a personal blog (n = 45), organizational blog (n = 46), or control (n = 18). Results indicate blogs impact the perception of the level of crisis an organization experiences. Additionally, relationships created through blogs impact the perception of crisis. Use and credibility were also investigated.     

Diagnostic and treatment issues with childhood bipolar disorders

With biologically based mood disorders, early identification and treatment may prevent or ameliorate serious dysfunction in later life. Although there is less diagnostic certainty about early manifestations of bipolar disorder in children than about unipolar depression, certain potential indicators do appear in the literature. This article describes these indicators, and also presents the cases of two youngsters with bipolar disorders, discussing symptomatology and treatment issues with the children and their families.     

Making Usage Data Meaningful

This article reports the findings of a study of licensed database usage among libraries in the NC LIVE consortium. Researchers developed North Carolina-based library peer groups in order to build context for libraries’ usage data reports and to identify benchmarks and trends across those libraries that are top performers within each group. Additionally, researchers examined the use of selected databases across multiple library types to determine whether certain library characteristics or activities are related to database use. Researchers found that a number of library characteristics and activities predict database use, but the results vary depending upon the type of library and the database studied.