Performance Management,Caseloads and the Frontline Provision of Social Services

Caseloads and performance management are important working conditions of workers delivering public social services in street‐level organizations. The literature on these working conditions argues that high caseloads and performance management have considerable consequences for workers' performance in terms of the quality of services they provide and the results they realize. This article empirically investigates and compares these consequences, drawing on the results of a quantitative study of frontline workers in 14 local welfare agencies in the Netherlands. These workers are responsible for the delivery of welfare‐to‐work policies to social assistance recipients. The findings show that high caseloads do, indeed, have a detrimental effect on workers' performance, whereas the impact of performance management is more modest, though confirming some of the findings reported in other studies on performance management. The results also show that by focusing service provision on a proportion of their caseload, workers are able to reduce the negative impact of high caseloads somewhat. Overall, the article finds that the negative impact of high caseloads is more pervasive than that of performance management. The article concludes that the recent focus in the literature on performance management and its consequences for public services should not turn scholars' attention away from the ‘traditional’ public administration problem of high caseload sizes.     

How Perceptions Matter: Organizational Vulnerability and Practices of Resilience in the Field of Migration

VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations - This article presents a qualitative analysis of the practices of civil society organizations (CSOs) to integrate migrants...     

A Study of Commitment and Relationship Quality in Sweden and Norway

The Scandinavian countries are often cited as examples of countries where cohabitation is largely indistinguishable from marriage. Using survey data from Norway and Sweden (N = 2,923) we analyzed differences between cohabitors and married individuals in relationship seriousness, relationship satisfaction, and dissolution plans. Our analyses reveal that cohabitors overall are less serious and less satisfied with their relationships and are more likely to consider ending their current relationships than are married respondents. The views of cohabitors who report that they intend to marry their current partners within 2 years, however, differ much less from those of married respondents than cohabitors with no marriage plans. This finding suggests that even in Scandinavia cohabitors are a heterogeneous group.     

Religiosity,sexual behaviors,and sexual attitudes during emerging adulthood

The current study examined associations between religiosity and sexual behaviors and attitudes during emerging adulthood. Two hundred and five emerging adults completed surveys about five aspects of their religiosity (group affiliation, attendance at religious services, attitudes, perceptions of negative sanctions, and adherence to sanctions) and their sexual behaviors (abstinence, age of onset, lifetime partners, condom use) and attitudes (conservative attitudes, perceived vulnerability to HIV, and condom‐related beliefs). Associations were found between the measures of religiosity and sexuality, although the patterns differed by measures used. Religious behavior was the strongest predictor of sexual behavior. Many aspects of religiosity were associated with general sexual attitudes, which was not the case for perceived vulnerability to HIV and condom‐related beliefs. The findings support reference group theory and highlight the importance of considering the specific constructs of religiosity and sexuality assessed in studies of these topics.     

The role of gender and job level in coping with occupational stress

The aim of the study was to investigate the relationship between coping and health problems in the context of gender and level in the organization. Questionnaire data were collected from 279 women and men (100 managers and 179 non-managers) at a sales department in a Swedish telecom company in which men and women worked at similar tasks. It was hypothesized that, if gender and level in the organization were controlled for, the use of problem-focused strategies would be associated with fewer health problems and the use of emotion-focused strategies with greater health problems. It was also predicted that men and women at a similar organizational level would not differ in their use of problem-focused coping strategies. The results showed, contrary to the hypothesis, that when level and gender were controlled for, no relation between problem-focused strategies and health was obtained. Instead the emotion-focused strategy of Seeking emotional support was associated with fewer health problems, whereas Focus on emotions and Alcohol/drug disengagement were associated with more symptoms. Coping was at least partly related to level. At a managerial level the men and the women used basically the same strategies whereas at a non-managerial level traditionally-conceived coping patterns were evident.     

Optimal Partitioning for Linear Mixed Effects Models: Applications to Identifying Placebo Responders

A long-standing problem in clinical research is distinguishing drug treated subjects that respond due to specific effects of the drug from those that respond to non-specific (or placebo) effects of the treatment. Linear mixed effect models are commonly used to model longitudinal clinical trial data. In this paper we present a solution to the problem of identifying placebo responders using an optimal partitioning methodology for linear mixed effects models. Since individual outcomes in a longitudinal study correspond to curves, the optimal partitioning methodology produces a set of prototypical outcome profiles. The optimal partitioning methodology can accommodate both continuous and discrete covariates. The proposed partitioning strategy is compared and contrasted with the growth mixture modelling approach. The methodology is applied to a two-phase depression clinical trial where subjects in a first phase were treated openly for 12 weeks with fluoxetine followed by a double blind discontinuation phase where responders to treatment in the first phase were randomized to either stay on fluoxetine or switched to a placebo. The optimal partitioning methodology is applied to the first phase to identify prototypical outcome profiles. Using time to relapse in the second phase of the study, a survival analysis is performed on the partitioned data. The optimal partitioning results identify prototypical profiles that distinguish whether subjects relapse depending on whether or not they stay on the drug or are randomized to a placebo.     

Longitudinal Changes in Religiosity Among Emerging Adult College Students

Issues of religion are important aspects of the identity process, which for many emerging adults may be intensified by the college experience. This study investigated longitudinal changes in the religiosity of 434 emerging adult college students (52% female) of diverse ethnic backgrounds (32% African American, 29% Latino American, and 39% European American) during the first 3 semesters of university. Results suggest that changes occur throughout this period, but that such changes are not monolithic across dimensions of religiosity. In the aggregate, significant declines in the behavioral aspects of religiosity were observed across semesters. In contrast, importance of religious beliefs remained relatively constant during this time. However, variations in these patterns were observed when considered at the individual level. Findings further demonstrate that heterogeneity in religiosity is also evident based upon gender and religious affiliation, suggesting that it is fruitful to consider the unique ways in which individuals change during this developmental period.     

The Plantation

David Herlihy, Medieval Households (1985), vii + 227 (Harvard University Press, Cambridge, Mass., £23#lb50, paperback £8#lb95).

Peter Blickle, Gemeindereformation. Die Menschen des 16. Jahrhunderts auf dem Weg zum Heil (1985), 234 (Oldenbourg Verlag, Munich, DM 88).

[Communal Reformation. People of the Sixteenth Century on the Road to Salvation.]

Giovanni Levi, L'eredità immateriale: camera di un esorcista nel Piemonte del seicento (1985), 202 (Einaudi, lire 18,000).

Richard B. Sher, Church and University in the Scottish Enlightenment. The Moderate Literati of Edinburgh (1985), xix + 390 (Edinburgh University Press, Edinburgh, £30#lb00).

The English Satirical Print, 1600–1832: John Brewer (ed.), The Common People and Politics, 1750–1790S (1986), 304 + 120 plates (Chadwyck‐Healey, £40#lb00.).

Roger Miller and Torvald Gerger, Social Change in Nineteenth‐century Swedish Agrarian Society (1985), 130 (Acta Universitatis Stockholmiensis, Stockholm Studies in Human Geography, 5, Almqvist and Wicksell International, Stockholm, n.p.).

Peter Scholliers, De Gentse metaalbewerkers in de 19e eeuw: de enquete van L. Varlez (1985), 1 + 185 + appendix (Centrum voor Hedendaagse Sociale Geschiedenis, Vrije Universiteit, Brussels, n.p.).

Annarita Buttafuoco, Le Mariuccine: storia di un istituzione laica, l'Asilo Mariuccia (1985) 491 (Franco Angeli, Milan, lire 28,000).

L. Margaret Barnett, British Food Policy during the First World War (1985), xix + 241 (George Allen &; Unwin, £25#lb00).

Mary Langan and Bill Schwarz (eds), Crises in the British State 1880–1930 (1985), 288 (Hutchinson University Library, paperback £8#lb95).