The effect of framing on the choice of co-payment policies, reducing moral hazard and post-choice-evaluation

This study analyses the impact of two financially equivalent frames of a co-payment policy on the choice between a co-payment policy and one with full cost recovery. It also examines the incentive effect of the co-payment and the post-choice evaluation on the pay-offs in case of unexpected losses, using the example of health insurance. Two experimental studies form the context for an empirical investigation of the theoretical considerations. We examine the framing-related effects of a rebate compared to a premium reduction frame of a co-payment policy. The results confirm that a rebate frame has a positive effect on the intention to choose a co-payment policy. The intention to avoid claims in the premium reduction frame is greater than in the rebate frame. In case of unexpected losses because of high insurance claims, the rebate frame results in less dissatisfaction and causes fewer regret effects. The results support the theoretical considerations that insurance companies should account for these differences and design their co-payment policies according their priorities, either with a rebate or a premium reduction frame.     

Aircraft seating comfort: the influence of seat pitch on passengers' well-being

One of the most important factors influencing aircraft seating comfort in economy class, is legroom. In an airline interior mock up, with the ability to adjust the seat pitch in a range of 28 inches to 43 inches, a study to investigate the influence of seat pitch on passengers' well-being was conducted. In a pre-study, aspects of subjective postural sensations and spatial perception were identified, and a questionnaire was developed. In the main study, 30 subjects rated at different seat pitch settings the spatial perception and the ability of adopting and changing sitting postures. As a result a functional relationship between overall well-being, the subjects' anthropometry and seat pitch was developed. Furthermore it was identified, that there is a maximum overall well-being at a seat pitch of 34 inches to 40 inches, depending on the passengers' anthropometry. A further enlargement of seat pitch, led to a reduction of well-being.     

Ist Marktorientierung ansteckend? Der Transfer der Marktorientierung über Hierarchieebenen – Eine empirische Mehrebenenuntersuchung

It is generally accepted that market orientation as a well-established marketing phenomenon influences the performance of companies. However, work investigating how market oriented behaviours of customer-contact employees can be influenced is conspicuous by its absence. This article is the first empirical multilevel study in this area, which simultaneously examines intralevel-effects (effects within the level of customer-contact employees, e.g. length of work experience, job satisfaction) as well as crosslevel-effects (effects which come from superordinate managers). Based on a large-scale three-level study, the results show that the transfer of top-managers’ market orientation via sales managers down to customer-contact employees is definitely not an automatism. In fact this market orientation cascade particularly succeeds, if the market orientation of superordinate managers comes along with intense charismatic leadership. All in all, the entire impact of crosslevel-variables on the market orientation of customer-contact employees is at least as comprehensive as the influence of intralevel variables.     

Success on European Labor Markets: A Cross‐national Comparison of Attainment between Immigrant and Majority Populations1

Typical labor market outcomes vary considerably between majority and migrant populations. Drawing on scholarship from across the social sciences, we assess competing micro‐ and macro‐level explanations of differential occupational attainment among immigrant groups across 28 countries. The analyses of occupational attainment are run separately for first‐ and second‐generation migrants as well as children of mixed marriage and take into account their wider social and cultural background. Results from four rounds of the European Social Survey show that people with a migration background do not necessarily achieve a lower labor market success than the majority. However, human capital, social mobility, and cultural background explain these outcomes to different degrees, suggesting tailored pathways to labor market success for each group of migrants. We also find that occupational attainment varies considerably across countries, although this is hardly attributable to immigration policies. These and other findings are discussed in the light of previous studies on immigrant incorporation.     

Determinants of Work-life Balance: Shortcomings in the Contemporary Measurement of WLB in Large-scale Surveys

Research on work-life balance (WLB) has presented important insights into the problems of combining family aspirations with paid work in relation to policy relevant agendas. Using the ESS II (2004/2005), we examine work-related and household/family-related causes of WLB. We can corroborate other research findings that show that work-related aspects explain by far the largest part of the variation in WLB. However, we illustrate that the measurement of WLB is partly problematic. Because WLB scales conceptualize the work component more specifically than the life component, what ‘life’ means remains rather intangible apart from general references to the ‘home’, ‘housework’ and ‘family responsibilities’. This largely neglects different emic dimensions to WLB common to specific subgroups and renders the measurement rather abstract. Second, the wordings of WLB indicators already include their most probable explanations. There is the danger of a circular argument here and many explanations seem tautological. This makes it difficult to conclude on the effects of other than work-related aspects on WLB, which are, arguably, also important aspects of WLB. Finally, WLB scales hardly correlate with relevant external criteria, for instance subjective well-being. Following from these findings, we discuss what these WLB scales could really measure and propose to broaden quantitative empirical approaches to it.