Working with the “smart” machine: computerization and the discourse of anthropomorphism in organizations ∗

Computers are routinely anthropomorphized in contemporary societies. Yet, few studies seriously examine the personification of computers at the workplace. This paper focuses on the discourse of anthropomorphism and work computerization. Based on the findings of an ethnographic study that looked at the computerization of administrative processes in a Health Maintenance Organization, the paper demonstrates how the discourse of anthropomorphism simultaneously reflects attitudes towards the computer, and structures relationships with the technology in the workplace. Three themes emerged within the discourse of anthropomorphism in the organization. They were (1) the intelligent & cerebral computer, (2) the human computer, and (3) the computer as superior life form. These themes also performed certain ideological functions by glamorizing the computer and thereby legitimizing it in the organization. At the same time, employees discursively resisted the ideology of the ‘smart’ machine by interpreting it in ways that were contrary to managerial expectations. Overall, the paper presents a complex picture of human-machine relationships revolving around the personification of computers at the workplace.     

The probability generating function of empty cell variable in a randomized occupancy problem

Let M_o denote the number of empty cells when n distinguishable balls are distributed independently and at random in ra cells such that each ball stays with probability p in its cell, and falls through with probability 1-p. We find the probability generating function of M_o by solving a partial differential equation satisfied by a suitable generating function. The corresponding function for the classical case p = 1 is well-known, but obtained by different methods.     

Using large classes to positive advantage: Involving students as research subjects and active learners

The large lecture format, with all its disadvantages, is becoming increasingly prevalent in undergraduate social work education in many countries. In some cases it can present opportunities other teaching formats cannot. One such opportunity is the implementation of surveys exploring students' own experiences and background with regard to key course content. This can help students 'connect' more easily with the concepts and theories presented in the lecture. An example of this method, including context and selected findings, is presented here with regard to a course on the Psychosocial Aspects of Disability and Illness.     

Changes in Perceived Parent Derogation in a Sample of African American and Non-Hispanic White Males Through the Middle School Years

The purpose of this study was to determine if there were racial differences in perception of parent derogation (i.e., feeling put down by one's parents) in a sample of 451 non-Hispanic White and African American males as they progressed through three years of middle school. Chi-square analyses were used to determine the proportion of participants reporting high levels of parent derogation. Independent t test analyses were utilized to determine mean parent derogation scores. Results indicated that there were no statistically significant differences in mean parent derogation scores between the two races. Furthermore, the mean scores remained stable during the three years of the study. However, the proportion of African American participants reporting high parent derogation was almost double that of their non-Hispanic White peers during the sixth grade, but almost equal in eighth grade. Cultural factors experienced by the two racial groups are discussed as possible explanations for the differences in parent derogation scores over time.     

Sharing the Baton,Not Passing It: Collaboration between Public and Private Child Welfare Agencies to Reunify Families

ABSTRACT

Increasingly, public sector child welfare agencies are contracting with private agencies for the provision of specialized services to clients while maintaining oversight and case management responsibilities. At the same time, funders, both private and public, are demanding that service providers partner and collaborate with one another. In this article, we present results from a study of a unique partnership between two state child welfare agencies and a private child welfare agency aimed at reunifying families whose children have been removed and placed in foster care. Data was obtained from 41 key informants using a questionnaire and a structured interview. Findings support earlier studies of collaboration, and indicate the strengths of this partnership and factors that facilitated and hindered it. The results have implications for agencies that both contract for and provide a range of child welfare services as well as other interagency relationships.     

(Un)willing to resist? the discursive production of local workplace opposition ∗

Workplace resistance is conventionally regarded as the product of worker consciousness and intentionality. More recent studies of resistance have questioned this notion, seeing workplace resistance as emerging out of more spontaneous and non-calculative types of action. This paper examines the discursive production of routine resistance in an organization, showing how notions of employee intentionality and non-intentionality were categories through which resistance itself was produced. We look at an alleged case of sabotage, the enactment of “careful carelessness” and “dumb resistance” as complex discursive productions of both resistance and intentionality. We conclude with a brief discussion of implications for managerial control.     

A family of shrinkage estimators for Weibull shape parameter in censored sampling

In this paper a new class of shrinkage estimators has been introduced for the shape parameter in an independently identically distributed two-parameterWeibull model under censored sampling. The main idea is to incorporate the prior guessed value by correcting the standard estimator, which is essentially an unbiased estimator, with optimally weighted ratios of the guessed value and the standard estimator, instead of considering a convex combination of the standard estimator and the difference of the guessed value and the standard estimator. The resulting estimator dominates the standard estimator in a surprisingly large neighborhood of the guessed value. The suggested estimator has also been compared with the minimum mean squared error estimator and a class of estimators suggested by Singh and Shukla in IAPQR Trans 25(2), 107–118, 2000. It is found that the suggested class of estimators has lesser bias as well as lesser mean squared error than its competitors subject to certain conditions.      

Lay representations of workplace stress: What do people really mean when they say they are stressed?

An individual's beliefs in relation to stress are likely to affect their perceptions, and hence their work-related actions (such as absenteeism). In this paper, lay representations of work stress were investigated utilising semi-structured interviews with 45 individuals from a range of occupations. The meaning of occupational stress, its antecedents and outcomes, and ways by which it may be managed were examined. Dominant factors were established through the use of thematic content analysis. Similarities and differences were found between lay and professional discourses on work stress. Results indicate that lay representations of occupational stress are multi-faceted. Little consensus was found in how participants interpreted the concept: a diverse range of personal, environmental, and societal factors was highlighted. A different (and arguably more complex) range of definitions of job stress and the manner in which it impacts on individuals was revealed than has been reported in previous studies. The causes of stress at work were perceived as being predominantly organisational, but the impact of stress on the employee was more salient than organisational outcomes. Paradoxically, secondary and tertiary stress management techniques were thought to be more effective than interventions designed to prevent stress at work. Interviewees with line management responsibility were more likely to emphasise individual responsibility for managing stress, most others maintained that the individual and the organisation are equally responsible. The potential value of examining lay representations of job stress to the discipline of Occupational Health Psychology is discussed and suggestions for future research are made.     

ALWAYS SINGLE AND SINGLE AGAIN WOMEN: A QUALITATIVE STUDY

What is it like to be a single woman today? Are the experiences of women who have always been single different from those who find themselves single again after having been married? How can family therapists promote the development of single women both individually and relationally? The purpose of this phenomenological, multiple-case study was to investigate perceptions of being single among heterosexual single women between the ages of 30 and 65. Nine focus group interviews and a semistructured, mailed questionnaire were used to collect the data. Constant comparative analyses were used to develop the findings. The findings were organized around the most salient theme that emerged from the analyses: single women have unresolved or unrecognized ambivalences about being single. This overaching theme was supported by three subassertions: (a) single women are aware of both the advantages and the drawbacks of being single; (b) single women are ambivalent about the reasons for their singleness; (c) although content with being single, many women simultaneously experience feelings of loss and grief. Implications for the clinical practice of family therapy and future research on single women are discussed.