A Computerized Approach to Decision Process Tracing for Decision Support System Design*

We propose the use of computerized process tracing (CPT) tools as an appropriate approach for monitoring the information acquisition and evaluation phase of specific decision processes. CPT tools are unobtrusive and seem particularly relevant for evaluating certain decision tasks that may be supported by decision support systems (DSS). CPT tools can be an important component of DSS development. An information systems research taxonomy developed by previous researchers [29] [36] is used to position research work involving the methodology of CPT. Using a critique suggested by Libby [28], CPT tools are evaluated and compared to alternative process tracing tools. A brief empirical example using CPT is provided, and future uses relative to DSS are suggested. The appendix includes an example of a specific CPT tool.     

Nonprofit mission statement focus and financial performance

Mission statements have been adopted nearly universally in nonprofit organizations. Their ubiquity is based on a presumption that a well‐designed mission statement is linked to better organizational performance because it provides a framework for decision making, influence over staff and volunteer motivation, and a mechanism for signaling organizational legitimacy to stakeholders. Despite collective confidence in mission statement utility, the relationship between mission statements and performance has received minimal attention. In this exploratory study we measured several attributes of mission statements in women's rights nonprofit organizations, with particular attention to the degree to which the statement focuses on organizational purpose and the relationship between focus and several measures of organization financial performance. The findings indicated that mission statements with a more focused geographic scope were associated with lower overhead ratios. In contrast, mission statements that identified more target client groups were associated with larger one‐year increases in contribution. Despite the statistical significance, the relationships were weak, calling into question common assumptions about the importance of the mission statement to a nonprofit organization.     

Improving the Utilization of Front-Line Service Delivery System Personnel*

There are two types of work typically performed in services which differ in the degree of control management has over when the work must be done. Serving customers, an activity that can occur only when customers are in the system is, by its nature, uncontrollable work. In contrast, the execution of controllable work does not require the presence of customers, and is work over which management has some degree of temporal control. This paper presents two integer programming models for optimally scheduling controllable work simultaneously with shifts. One model explicitly defines variables for the times at which controllable work may be started, while the other uses implicit modeling to reduce the number of variables. In an initial experiment of 864 test problems, the latter model yielded optimal solutions in approximately 81 percent of the time required by the former model. To evaluate the impact on customer service of having front-line employees perform controllable work, a second experiment was conducted simulating 5, 832 service delivery systems. The results show that controllable work offers a useful means of improving labor utilization. Perhaps more important, it was found that having front-line employees perform controllable work did not degrade the desired level of customer service.     

THE COLOR OF THE UNDERGRADUATE EXPERIENCE AND THE OCCUPATIONAL ATTAINMENT OF BLACKS AND WHITES: Evidence from Longitudinal Data

This study examines the impact of attendance at colleges with higher black enrollment on occupational attainment. The unique multipopulation LISREL models focus on blacks and whites, specify income and occupational self-direction as distinct dimensions of labor market accomplishment, and adjust for the possible confounding influence of college selectivity and precollege self-appraisals. Data from the NLS-72, augmented by selectivity and black enrollment data from other sources, are utilized. Findings largely support the hypothesis of within-race parity in occupational attainment. Black enrollment exerts nonsignificant effects on income among blacks and occupational self-direction in both races and slightly enhances income among whites.     

THE PRESENTATION OF ETHNIC AUTHENTICITY:

Ethnic entrepreneurs in American society often carve out an economic niche by means of business enterprises and cultural events that are open to the general public and showcase ethnic culture. These locations depend upon a display of the ethnic culture that is simultneously seen as "authentic" and within the bounds of cultural expectations ("Americaized"). In a society that values toleration and cross-cultural contacts, many consumers desire a unique, yet comfortable experience, given their own cultural preferences. We focus on the presentation of ethnic food in four Chinese restarants in a small southern city. Ethnic tradition continues but in the context of a continuous process of adaptation. Authenticity is not an objective criterion but is socially constructed and linked to expectations. We contrast two broad classes of Chinese restarants—consumption-oriented and connoisseur-oriented—to describe strategies by which restaurateurs fit Chinese food into market niches. We conclude by suggesting some directions for the study of public ethnic culture.     

AN APPROACH TO SUPERVISION OF SYMBOLIC-EXPERIENTIAL PSYCHOTHERAPY

A model of experiential psychotherapy supervision is outlined and applied to a case study. Four stages of experiential supervision are identified with issues relevant to each stage presented. Various techniques for working with issues pertaining to the supervisory process are discussed and exemplified by case illustration.     

Timber,Minerals, and Social Change: An Exploratory Test of Two Resource-Dependent Communities1

Abstract There are few empirical tests of the relationship between local resource production and community social systems. This paper reports the results of research on two communities in northern Idaho: one timber-dependent, the other mining-dependent. Data were collected for 13 indicators of resource production and 15 indicators of social change for periods up to 65 years. Regression analysis was used to test if community social change is associated with the production level of local resource systems. The final models support the hypothesis in both communities. The form, lag condition, and strength of the relationship is complex and may vary with the dependent indicator. The original causal image—the rural community with a social order that directly responds to changes in local resource production—is blurred. Suggestions are made for future research.     

The determinants of mediation activity: A two-country comparison

A recent study examined the relationship between fluctuations in the number of mediation cases in Great Britain and several macroeconomic variables. The results indicated a strong statistical relationship between the variables and the number of mediation cases. We are interested in determining whether a similar relationship exists in the United States. Our results indicate that such a relationship exists in the United States but it is not as strong as the one in Great Britain.