An Evaluation of Caller Satisfaction with Solution-Focused Telephone Counselling

Abstract

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The telephone is a potentially valuable intervention tool in family counselling. The Child, Adolescent & Family Health Service has been experimenting with a response which combines the traditional advantages of telephone counselling with aspects of Steve deShazer's solution-focused approach (deShazer 1985). In 1990 a study was conducted to evaluate caller satisfaction with this approach. Results indicate a high level of satisfaction with the counselling. At a time of increasing funding cuts and lengthening waiting lists, it is important that as many options as possible remain available to our clients. An expansion in effective telephone counselling services may well be one way of achieving this.     

Rockefeller Philanthropy and the Institute of Pacific Relations: A Reappraisal of Long-Term Mutual Dependency

Archival evidence is used to explore the development of funding for the Institute of Pacific Relations (IPR) and the Canadian Institute of International Affairs (the secretariat for the Canadian national council of the IPR) provided by the Rockefeller Foundation (RF). It suggests that the withdrawal of funding should be interpreted in a long-term perspective as a joint responsibility of mutually dependent recipients and funders, rather than simply as the fault of RF decision makers responding reactively to the prevailing climate of McCarthyism. Moreover, it is argued that the conventional wisdom as to the balance of influence within the RF between key staff and trustees is in need of revision. Conceptual implications of these examples of recipient dependence are explored, including the reasons for and dangers of such mutual dependence, the meaning of donor responsibility, and the mediating role of foundation officers.     

A Preliminary Investigation of a Telephone Administration of the Quality of Marriage Index

Follow‐up data collection presents many challenges for longitudinal research. Validating paper‐and‐pencil assessments for use via telephone may alleviate these issues. This study evaluates psychometric properties of the Quality of Marriage Index (QMI; Norton, 1983, Journal of Marriage and the Family, 45, 141) when administered by telephone and compares scores with the paper‐and‐pencil version. Participants included women with major depressive disorder and dyadic discord and their male spouses (n = 24 couples). Results suggest excellent scale reliability for the verbal QMI. However, a significant mean difference was found: participants scored on average 3 points higher on the telephone‐administered QMI than on the written QMI. Recommendations for future research and clinical implications are discussed.     

Motivators for Resolving or Seeking Help for Gambling Problems: A Review of the Empirical Literature

This literature review summarizes recent empirical research on the reasons disordered gamblers try, through treatment or otherwise, to resolve or reduce their gambling problems. Relevant databases and bibliographies were searched for English-language studies, published since 1998, that asked gamblers themselves about motivators for action. Found were ten studies addressing reasons for trying to resolve or reduce gambling problems, five addressing reasons for seeking help and four addressing reasons for requesting self-exclusion from casinos. Help-seeking occurred largely in response to gambling-related harms (especially financial problems, relationship issues and negative emotions) that had already happened or that were imminent. Resolution was often motivated by the same kinds of harms but evaluation/decision-making and changes in lifestyle or environment played a more prominent role. Self-exclusion was motivated by harms, evaluation/decision-making and a wish to regain control. Awareness and educational materials could incorporate messages that might encourage heavy gamblers to make changes before harms became too great. Intervention development could also benefit from more research on the motivators leading to successful (vs. failed) resolution, as well as on the ways in which disordered gamblers are able to overcome specific barriers to seeking help or reaching resolution.     

Facilities and HIV prevention in bathhouse and sex club environments

This project evaluated the extent to which businesses with a primary purpose of providing opportunities for sexual encounters between men (e.g., bathhouses and sex clubs) have implemented strategies that target their customers with important HIV and STD prevention messages. Between October 1996 and February 1997, we conducted structured telephone interviews with 63 businesses throughout the United States in order to describe their facilities and their HIV education and prevention efforts. Types of facilities offered were related to what businesses called themselves and the kinds of sex space they provided. All of the businesses reported that they provided condoms and lubricant on site; 95% provided educational materials such as posters and flyers about HIV/AIDS; and 40% provided HIV testing on site, with half of these also providing some type of STD testing. Although some level of HIV prevention and educational efforts by these businesses are described, further investigation into their efficacy is required.     

The human development spectrum: Sub-spectra and social indicators for use in development project planning,design, and implementation

A spectrum of human development has been observed which has application in international development project planning, design, and implementation. Based on experience with privately funded development projects in Latin America, Asia, and Africa, seven components or sub-spectra of the human development spectrum which are vital to effective development projects are identified: need, resources, technology, social conscience, integrity, attitude, and problem solving. Their implications for the development process are explained, and indicators for each sub-spectrum are described.     

The Formation and Development of New Zealand English: Interaction of Gender-Related Variation and Linguistic Change

This research assesses the relative roles played by men and women in the development of New Zealand English. Real-time evidence on the development of NZ English over the past fifty years is provided by comparison of speakers recorded in 1948 and their present day descendants recorded recently. Elements of two vowel shifts are studied, and particular attention is paid to the vowel variables in words such as MOUTH, TRAP and DRESS. Results indicate that women lead in changes which are new and dynamic, but lag behind men in the use of variables representing older changes. While these results mirror patterns of gender-related variation observed in other contexts, explanations in terms of prestige which are often assumed to account for this pattern of variation are found to be inadequate in the New Zealand case. Rather, a hypothesis in terms of dialect contact, and specifically women's preferred discourse strategies in contact situations, is used to explain the process and progress of linguistic change in NZ English.     

Collaborations with faith‐based social service coalitions

Based on the first national survey of faith‐based social service coalitions in the United States, this article presents data on the degree to which these nonprofit organizations collaborate with other specific organizational types, as well as the range and intensity of these collaborations. In general, faith‐based coalitions tend to collaborate most frequently with other faith‐based agencies, a pattern especially characteristic of the more religiously expressive ones. However, collaboration with non‐faith‐based organizations is also quite common. Based on seven organizational characteristics, we are able to predict which faith‐based coalitions are most likely to collaborate with different types of organizations: coalitions that have more explicitly religious policies and practices with reference to clients and staffs are less likely to participate in intense collaborations with some types of secular organizations, and consistently less likely to do so with all types of governmental agencies.