Strategic management of consumer services

A period of more rigorous strategic management is under way in consumer service businesses. In banking, insurance, lodging, media, retailing, housing, restaurants and education, more growth must come from competitive share shift. This paper b shows the need for a different set of strategies to win in services than have been shaped in the product business context. Specific illustrations show how leading U.S. consumer service companies are building strategic advantage while also improving the value of their business.     

Strategic management and artificial intelligence

The presence today of ‘thinking’ robots has great implications for general management (as opposed to production management). The possibility is clear that within a decade a supercomputer may share or usurp functions of a corporate chief executive—functions that up to now have been thought unsharable. Now is the time to begin planning for such a development.     

Son preference and sex composition of children: Evidence from india

Although the effect of son preference on sex composition of children ever born is undetectable in national-level estimates that aggregate across all families, this article provides empirical evidence from India that son preference has two pronounced and predictable family-level effects on the sex composition of children ever born. First, data from India show that smaller families have a significantly higher proportion of sons than larger families. Second, socially and economically disadvantaged couples and couples from the northern region of India not only want but also attain a higher proportion of sons, if the effects of family size are controlled.     

Museums, friends, and lovers in the New South: Laura's Web, 1909-1931

Laura Bragg, a member of the first graduating class at Simmons College, journeyed to Charleston as a New Woman in 1909. As the first woman director of a major scientific museum in the United States, Bragg transformed the Charleston Museum into a public education institution and became an innovative leader in museum education. This article documents Bragg's contributions within the context of antebellum culture where the Southern Belle was placed on a Victorian pedestal and Boston marriages were an unknown phenomenon. Using extensive and hitherto unpublished correspondence, the authors detail Bragg's lesbian relationships and describe her network within the homosexual male community during the era of the Charleston Renaissance.     

Treatment of noncustodial fathers: Gender issues and clinical dilemmas

This article addresses issues involved in the treatment of fathers who do not have custody of their children. It reviews literature on demographic trends and discusses fathers' reactions to loss of child custody. Assessment and treatment guidelines are offered so that clinical practice may become more responsive to the needs of the population. Gender concerns, particularly as they relate to transference and countertransference, are also discussed.     

Character-Based Determinants of Trust in Leaders

Trust is a prominent determinant of effective interpersonal relationships, group process, and organizational development. However, for leaders and managers, trust building is often problematic. The aim of this article is to contribute to a growing understanding of the way in which individual managers can develop trust in organizations, particularly those defined by medium to high risk. The article presents a theoretical and empirical analysis of the nature of trust at work. Building on the results of an earlier study, use is made of the facet-theoretical approach to generate a definitional framework of trust, which focuses on the characteristics of the trusted person that contribute to the development of trust. Using items developed on the basis of a mapping sentence, hypotheses regarding the relations between the definitional framework and empirical observations were tested through smallest space analysis (SSA) of data collected from a sample of 398 bank and hospital employees. The results demonstrate strong support for the definitional system and show a clear association with results of prior research that identify perceptions of ability, integrity, fairness, and openness as key determinants of trust. The empirical structure clearly reflects the attitudinal nature of interpersonal trust at work and the items empirically distinguish distinct character-based components of trust.     

Utilization of Family Photos and Movies in Family Therapy

This article discusses a technique the authors have designated Family Photo Reconnaisance. They describe the rationale for and process of utilizatizing family photographs and movies in family therapy sessions to evoke past events and memories and to uncover feelings about these occurrences and the people involved in them. Through their utilization, how one has changed over time is vividly seen. Who is missing from the constellation and when they "dropped out of the family orbit becomes obvious as do distorted memories. Family members reexperiencing the past together around their photographs come to better appreciate one another's current feelings and behavior and often are enabled to gain mastery over unresolved conflicts.