Mission attachment and satisfaction as factors in employee retention

Nonprofit organizations rely on the mission to attract resources and guide decision making. Increasingly, mission statements are recognized as a strong management tool that can motivate employees and keep them focused on the organization's purpose. This research investigated employee attitudes toward the mission in a youth and recreation service organization. In general, the employees expressed positive attitudes toward the organization's mission, and those attitudes were related to employee satisfaction and intentions to remain with the organization. However, dissatisfaction with pay tended to override employee's mission attachment as explanation of why they may leave the organization. The implication is that mission might be salient in attracting employees but less effective in retaining them.     

‘I hereby come out’: What sort of speech act is coming out?

The process of coming out linguistically as a lesbian or as a gay man is occasionally referred to as a speech act (e.g. Harvey 1997: 72; Liang 1997: 293). This analogy is taken as a starting point to explore the extent to which coming out is a performative act, and what sort of speech act coming out may be. The discussion draws on the perspective of both the speaker and the hearer to consider how the acts involved in coming out are open to interpretation. Parallels are drawn between the act of coming out as a lesbian or a gay man and other instances of self–disclosure or of individuals' constructions of new facets of their identities.     

Glass ceilings or sticky floors? A model of high-income law graduates

Minorities and females are underrepresented in the top-income quintile of law school graduates. Employing a binary logistic regression model, I examine whether this is due to a“glass ceiling” (an invisible barrier erected by third parties) or a“sticky floor” (self-imposed limitations regarding employment). My major finding is that being female, a minority, or disabled did not significantly reduce one's probability of making the top-income quintile once hours of work, experience, and other factors are taken into account. My findings directly contradict the large body of glass-ceiling literature and support the sticky-floor model. I thank the Law School Admission Council for funding this research. Helpful comments and suggestions were received from Robert Nelson of Northwestern University and the American Bar Foundation, Steven Conroy of the University of West Florida, and R. Kim Craft and Douglas Bonzo of Southern Utah University. The views expressed here are solely those of the author and do not necessarily reflect those of the institutions or persons listed above.     

Formalization of grievance procedures: A multi-firm and industry study

This study examines how two aspects of formalization of grievance procedures affect grievance procedure effectiveness: written versus oral presentation of grievance and the level of union and management authorized to resolve grievances at the first step. Several demographic variables were controlled for: size of bargaining unit, percentage of organization represented, number of grievances filed, and industry. A sample of 46 firms, representing a broad cross-section of unionized companies in the private sector, was obtained with the help of the American Arbitration Association. Results indicate that more formal grievance procedures (e.g., written presentation) are positively related to resolution rates at the first step. The number of grievances field and the size of the bargaining unit were positively related to total resolution rates prior to arbitration. We thank the American Arbitration Association for making this study possible.     

Effects of Category Order on Answers in Mail and Telephone Surveys1

Abstract Past research suggests that mail surveys encourage a primacy effect, which is a tendency to choose the first answers from a list, whereas telephone surveys encourage a recency effect, a tendency to choose the last answers from a list. This paper summarizes results from 82 new experiments conducted in 12 separate surveys in seven states. Only four of 33 mail survey comparisons exhibited significant primacy effects, while five of 26 experiments in telephone surveys exhibited recency effects. In addition, only three of 23 cross-method comparisons produced a significant primacy/recency effect in the expected manner. The conclusion is that the prevalence of primacy and recency effects has been over-estimated by past research and a new theoretical approach that takes into account multiple causation is needed for examining these effects.     

Socialization of emotion: Pathway to preschoolers' emotional and social competence

Aspects of 47 preschoolers'emotional competence—their patterns of emotional expressiveness and reactions to others' emotion displays—were observed in two settings, with mother and with peers, and their general social competence was rated by their preschool teachers. Intrapersonal and interpersonal (i.e., socialization correlates of children's emotional competence were identified, and a causal model incorporating direct and indirect influences on social competence was evaluated. Maternal patterns of expressiveness, reactions to children's emotion displays, and self-reported affective environment were associated with children's emotional competence in the preschool. Children's emotional competence with mother predicted their emotional competence in the preschool somewhat less strongly, suggesting that emotional competence may differ according to the interpersonal relationship studied. Taken as a whole, findings reassert the importance of the domain of emotional expression to the development of social competence.Reprint requests can be sent to the author, Department of Psychology, George Mason University, 4400 University Drive, Fairfax, VA 22030. Grateful acknowledgment goes to the mothers and children who so clearly expressed and reacted to emotions; thanks also are due to Christine Alban, Joanne Ayyash, Michael Casey, Elizabeth Couchoud, Huynh Dung, Merlina Hemingway, Soueang Lay, Vanna Nguyen, Emilianne Slayden and Kimberly Sproul, as well as the director and teachers of the Project for the Study of Young Children. An earlier version of this material was presented at the 1991 Biennial Meetings of the Society for Research in Child Development, Seattle, WA. University support from Grants #2-10150, 2-10176 and 2-10073 also made the research possible.