Coaching as a Packaged Intervention for Telemarketing Personnel

Prior literature indicates that although the sales function of an organization is a critical element for its success, there is a lack of research on specific actions managers can take to influence sales subordinates. The purpose of the present study was to assess the effects of a coaching package combined with incentives on sales performance for telemarketing personnel in an organizational setting. Following the implementation of the coaching package, there was a substantial increase in critical behaviors performed, pending sales set, and final sales completed by all telemarketers.     

An examination of the role of online social media in journalists’ source mix

Using telephone surveys of business/financial journalists in the United States (n = 200), this research investigates the agenda-building role of social media content in journalists’ work. Understanding that more non-public relations content from user-generated and social network sites, like YouTube and Twitter, are fast becoming resources for journalists to get story ideas, break scandals, and find sources, we began this scholarly work to determine the frequency of such uses of social media. Overall, findings indicate very little use of social media by these business journalists. Results and implications for public relations practitioners are discussed in detail.     

Immigrant Gateways and Hispanic Migration to New Destinations1

Our understanding of the underlying demographic components of population change in new Hispanic destinations is limited. In this paper, we (1) compare Hispanic migration patterns in traditional settlement areas with new growth in emerging Hispanic destinations; (2) examine the role of immigration vis‐à‐vis domestic migration in spurring Hispanic population redistribution; and (3) document patterns of migrant selectivity, distinguishing between in‐migrants and non‐migrant Hispanics at both the origin and destination. We use several recent datasets, including the 1990 and 2000 Public Use Microdata Samples (which include new regional geocodes), and the 2005 and 2006 files of the American Community Survey. Our results document the widespread dispersion of the Hispanic population over the 1990–2006 period from established Hispanic gateways into new Hispanic areas and other parts of the country. Nearly one‐half of Hispanic net migration in new destinations comes from domestic gains. In contrast, both established and other Hispanic areas depend entirely on immigration, with each losing domestic migrants to high growth areas. Migrant flows also are highly differentiated by education, citizenship, and nativity. To fully understand the spatial diffusion of Hispanics requires a new appreciation of the complex interplay among immigration, internal domestic migration, and fertility.     

Quick,uncertain, and delayed adults: timing,sequencing and duration of youth-adult transitions in Canada

The transition from youth to adulthood in western societies has become more prolonged and complex as traditional societal norms have lost influence. Using retrospective data from a cohort of 43-year-old Canadians surveyed in 2010 (n?=?405), we mapped the timing, sequencing, and duration of ‘first stage’ youth-adult transitions (leaving home, finishing formal education, obtaining a full-time job) and ‘second stage’ youth-adult transitions (marriage, parenthood, home ownership). Latent profile analysis identified five distinct transition profiles – norm-setters, quick adults, uncertain adults, adult students, and delayed adults – with different amounts and timing of post-secondary educational investment playing an important profile-shaping role. Although youth-adult transitions have become less standardized and more individualized, especially for first stage transitions, these transitions are still quite structured and continue to be affected by gender and family socioeconomic status.     

Moving targets: determinants of nutritional preferences and habitat use in an urban ant community

Urban environments are often associated with reduced biodiversity, presumably because they are typically more fragmented, warmer, and drier than nearby non-urban environments. However, urban landscapes offer significant complexity that have allowed some taxonomic groups to flourish. Understanding how urban-exploiting animals navigate this spatiotemporal heterogeneity is important given the continued global urban land expansion. Here, we examined the factors influencing resource-use in an urban community of ants, which represent a widespread and important taxon in urban ecosystems. In particular, we sought to integrate ants’ nutritional, thermal, and spatial niches to better understand how urban animals successfully access critical resources throughout their active season. Meteorological season (spring, summer, and fall) and/or species (n?=?9) influenced ants’ preferences for nutrition (ratio of ingested protein-to-carbohydrate ratio), as well as the temperature, type (impervious vs. non-impervious), and shade status (shaded vs. non-shaded) of surfaces used during activity. Our data also indicate links among habitat variables, as well as between nutritional preferences and habitat use. Together, our results suggest that species and seasonality influence ecological (combined nutritional, thermal, and spatial) niches in an urban community. We encourage future work in urban ecosystems that continues to integrate more features of the ecological niche, and to examine the outcomes of variation in niches (e.g., non-overlapping niches may explain both the persistence of some native animals and the success of invaders).     

“Everything That We Can Do”: A Content Analysis of the Protective Strategies Used by GLBTQ Parents

Despite increased access to parenting rights through legal marriage and adoption, U.S. gay, lesbian, bisexual, transgender, and queer (GLBTQ) parents continue to experience varying levels of support for their families. This study explored protective strategies, or actions taken to meet one's safety needs when vulnerable, that GLBTQ parents pursue. This study included 454 GLBTQ parents from a national survey. Participants' open-ended responses about protective strategies were extracted from the survey and analyzed using content analysis. Responses were coded into 10 categories capturing strategies GLBTQ parents used to protect their families. While strategies utilizing legal supports were common, the most cited strategies were symbolic strategies, including creating a family name and developing written statements of parent wishes. Exploratory analyses revealed no difference in mean number of strategies used between parents who reported having legal status as a parent through adoption or listing on the birth certificate and those without legal parenting status. These results suggest that GLBTQ parents, regardless of their legal parenting status, take intentional measures to achieve a sense of safety and increase social support. The findings reiterate the importance of both legal and social support of GLBTQ parents.     

How to Construct a Mixed Methods Research Design

This article provides researchers with knowledge of how to design a high quality mixed methods research study. To design a mixed study, researchers must understand and carefully consider each of the dimensions of mixed methods design, and always keep an eye on the issue of validity. We explain the seven major design dimensions: purpose, theoretical drive, timing (simultaneity and dependency), point of integration, typological versus interactive design approaches, planned versus emergent design, and design complexity. There also are multiple secondary dimensions that need to be considered during the design process. We explain ten secondary dimensions of design to be considered for each research study. We also provide two case studies showing how the mixed designs were constructed.