The response by Australian Universities to case management

Abstract

This paper considers university level formal educational offerings in case management in Australia in the context of restructuring in both the human service workforce and in the higher education sector. It outlines a picture of current university offerings in case management in social work, welfare, nursing, psychology, disability studies and rehabilitation. Through an examination of this picture it canvasses preparation for case management practice, location of case management education in universities, case management knowledge development, professional responsibilities, and choice of educational pathways. From the educational scene outlined, a number of implications and challenges for case management practice and professional education are extracted. Among other things it is argued that human service educators, particularly those in social work, have a responsibility to lead and foster intellectual scrutiny of the phenomenon called case management.     

LIVRES

Books reviewed in this issue. A right to care? Unpaid care work in European employment law. Par Nicole Busby. Gender, law and justice in a global market. Par Ann Stewart.     

A Comparison of Pyramidal Staff Training and Direct Staff Training in Community-Based Day Programs

This study evaluated two methods of training staff who were working with individuals with developmental disabilities: pyramidal training and consultant-led training. In the pyramidal training, supervisors were trained in the principles of applied behavior analysis (ABA) and in delivering feedback. The supervisors then trained their direct-care staff and, subsequently, provided ongoing performance feedback. In the consultant-led training, the direct-care staff was trained in the principles of ABA. Both groups learned similar amounts of knowledge of ABA principles, but pyramidal training was more effective in teaching staff to use correct teaching procedures with consumers. In addition, the pyramidal training group maintained the improvement in their teaching procedures at a 3-month follow up, while the consultant-led training group's performance declined.     

Personal public relations: identity as a public relations commodity

Public relations for individuals is steadily emerging as a significant area of practice, yet little research and theoretical development is currently undertaken in this area. Within this article public relations for individuals, referred to in this study as personal public relations, is examined. The research identified two approaches deployed by public relations practitioners: a formative mode and an advisory mode. The formative mode is an active constitution of a public identity, whereas the advisory mode is a communication counseling approach. The paper argues that the formative role is more closely aligned to the marketing techniques of promotion and selling, whereas the advisory role fits more closely with the public relations roles of communication counseling and relationship building. Potential guidelines for ethical personal public relations work emerged from the discussion.Dr Judy Motion is a senior lecturer in the Department of Management Communication at the University of Waikato in New Zealand.     

‘IF I FEEL LIKE THIS,HOW DOES THE CHILD FEEL?’ CHILD PROTECTION WORKERS,SUPERVISION, MANAGEMENT AND ORGANISATIONAL RESPONSES TO PARENTAL VIOLENCE

This study analysed workers’ experiences of supervision following interactions with hostile and intimidating parents. This analysis examined management and organisational responses to worker stress, and assessed the adequacy of support that workers received. An online survey was designed to collect data on workers’ experiences and free text responses were qualitatively analysed for references to the supervision they received in response to working with parents. 590 participants responded to the survey. 402 were qualified social workers, and 423 worked in child protection. Participants had experienced a range of violent behaviour from parents. The overwhelming theme in responses was the lack of support and supervision workers received, often in stressful and frightening circumstances. Approximately one quarter of participants only used organisational procedures, guidelines or protocols on dealing with hostile parents. Workers reported that mismanaged parental hostility affected their practice and the quality of protection that children received. The violence experienced had a significant negative impact on their personal and professional lives. Organisational responses in the form of supervision and education were often inadequate and resulted in children receiving reduced quality of protection. Recommendations for policy and practice change are discussed, with the aim of caring for workers and the children they protect.     

Female Labor Force Participation and the Organizational Experiences of Male Workers*

Using a sample of 387 male federal employees who responded to a questionnaire, this study tests two theoretical perspectives concerning the effect of women's labor force participation on men's work experiences. One theory, with roots in the external-conflict/intenial-cohesion and minority-group size/discrimination literature, predicts that the greater the representation of women in work groups, the greater the social solidarity among male workers and the less the social support for males from female coworkers. A second theory, derived primarily from Blau's exploration into the quantitative properties of social structure, suggests that the higher the proportional representation of females, the lower of social solidarity among male workers and the greater the social support for males from female coworkers. The findings support the latter, not the former, theoretical perspective.     

HIV/AIDS among youth: A community needs assessment study

Adolescents remain at great risk for HIV transmission and contracting AIDS. Health education, preventive methods, and direct clinical intervention represent major strategies in combating this disease. In order to help increase the effectiveness of these activities, University faculty and a county health agency collaborated to conducted an extensive HIV/AIDS needs assessment of adolescents. The survey included high school, middle school, and community youth (N=1567). Results showed a relatively high level of knowledge about HIV/AIDS, yet participation in risk behavior which did not correlate with knowledge. Data suggested that parents and school were important sources of information about HIV/AIDS. Implications for social work practice and policy are discussed.The research was funded by the U.S. Conference of Mayors and done in collaboration with the Lucas County Health Department, Toledo, Ohio.     

Getting Along or Getting Your Own Way: The Development of Young Children's Use of Argument in Conflicts with Mother and Sibling

The development of children's use of argument in conflicts with their mother and sibling during their fourth vear, a period of marked changes in their understanding of others, was studied in 49 children observed at home with their mothers and siblings at 33 and 47 months. Children's use of reasoned argument in conflict increased: however, the proportion used for conciliation and compromise decreased, and children used justifications increasingly to support their own position. Mothers, hut not siblings, changed in parallel to the children over this period. Both the initiator of a dispute and children's expression of affect were related to children's use of argument; children used less reasoned argument when they were upset. Results are discussed in relation to differences in the development of children's relationships with mother and sibling and the importance of the link between affective expression and the use of argument in family disputes.