Do Babyfaced Adults Receive More Help? The (Cross-Cultural) Case of the Lost Resume

The hypothesis that babyish-looking adult faces would elicit help was tested in a field experiment using the lost letter technique. Digitized images of African-American and European-American adult male and female faces were made to look babyish (neotenous) by substituting enlarged eyes and lips for normal ones. Eyes and lips were reduced in size to make faces look mature. As expected, neotenous features made adults appear submissive, weak, naive, feminine, compassionate, and honest, but not more or less attractive, relative to mature features. Neotenous or mature faces were printed on (fictional) resumes, attached to stamped, addressed envelopes, and lost in the US (n = 408) and Kenya (n = 176). Helping was indexed by whether resumes were posted (returned) or not. Most results supported predictions; across nations, resumes depicting neotenous, white and black female faces and neotenous, white male faces were returned more often than were resumes displaying the mature versions of these faces. Returns for neotenous and mature black male faces, however, were not significantly different. Overall, support was found for the hypothesis that neotenous, submissive-looking facial characteristics cue social approach and elicit help while mature, dominant-looking facial traits cue avoidance.     

Netchising: The Next Global Wave?

Companies have long taken ‘going global’ to mean having a physical presence at locations everywhere. It has meant executives in transit and bricks-and-mortar facilities on the ground. Based on extensive field interviews with executives at 35 different MNCs, our research shows that an increasing number of companies are succeeding overseas without massive foreign investment by adopting the global business model we call netchising. This new business model relies on the Internet for procurement, sales, and maintaining customer relationships, and non-equity partnership arrangements to provide direct customer interfaces and local adaptation and delivery of products and services. Netchising offers potentially huge benefits over traditional exporting or foreign direct investment approaches to globalization.     

Markets,Institutions and Technology: Missing Links in Livelihoods Analysis

The benefits of livelihoods thinking and approaches are widely recognised. This article focuses on an important gap in much of the conceptualization and application of ‘livelihood approaches’— a lack of emphasis on markets and their roles in livelihood development and poverty reduction. The omission is important, as it can lead to failure to identify and act on a wider range of market, institutional and technological opportunities and constraints. An alternative conceptualisation is proposed, with markets as one particular set of institutional mechanisms for co‐ordination and exchange in an economy. It is argued that more explicit attention to interactions between institutions, technology and assets in livelihood analysis may be valuable in conceptualising and managing programmes for livelihood development and poverty reduction.     

Sacred time: Ensuring the provision of excellent supervision

In this study, the authors explore the beliefs and attitudes regarding what constitutes “excellent supervision” from the perspectives of frontline workers and supervisors employed by one voluntary services organization in Northern Ireland. Several themes emerged from focus group narratives, regardless of participants’ agency position, and a concept map provides an understanding of the relationships of the identified themes. This study reflects the important role of organizational context and culture in relation to staff’s ability to provide excellent supervision, as well as in sustaining organizational change efforts regardless of organizational setting. The potential of peer and/or group supervision to address improving staff support with limited resources is also suggested.