Social model of emotional labour and client satisfaction: exploring inter- and intrapersonal characteristics of the client−provider encounter

As part of healthcare organisations’ efforts to improve client satisfaction, special attention is directed to care providers’ expression of authenticity through genuine emotional displays in care encounters. The study’s aim was to test a mediating–moderating model for predicting clients’ satisfaction. The model combined intrapersonal forces (the healthcare provider’s level of caring and emotional load) and interpersonal forces (meeting the client in a team of professionals or alone, and client?provider similarity), as predictors of emotional labour strategies, and subsequent client satisfaction. Clients’ evaluation of whether or not the emotional displays were authentic was intended to moderate the link between emotional labour and client satisfaction. The sample consisted of 103 healthcare providers’ encounters with clients’ family members, randomly selected from five nursing homes. Data were collected by validated questionnaires at three time points. Mixed linear model analyses generally supported the proposed model. Meeting a client’s family in teams, ethnic similarity, and providers’ caring and emotional load stimulated higher levels of deep acting. Meeting clients alone and less emotional load involved more surface acting. These findings offer empirical support for the social interaction explanation of emotional labour, pointing to the importance of social characteristics of the service encounter in shaping emotional labour strategies and maintaining client satisfaction.     

New perspective on the benefits of the gene–environment independence in case–control studies

We study the benefit of exploiting the gene–environment independence (GEI) assumption for inferring the joint effect of genotype and environmental exposure on disease risk in a case–control study. By transforming the problem into a constrained maximum likelihood estimation problem we derive the asymptotic distribution of the maximum likelihood estimator (MLE) under the GEI assumption (MLE‐GEI) in a closed form. Our approach uncovers a transparent explanation of the efficiency gained by exploiting the GEI assumption in more general settings, thus bridging an important gap in the existing literature. Moreover, we propose an easy‐to‐implement numerical algorithm for estimating the model parameters in practice. Finally, we conduct simulation studies to compare the proposed method with the traditional prospective logistic regression method and the case‐only estimator. The Canadian Journal of Statistics 47: 473–486; 2019 © 2019 Statistical Society of Canada     

The potential for golf courses to support restoration of biodiversity for BioBanking offsets

In golf course development there is frequently remnant vegetation on the areas unused for infrastructure. We propose that these areas, together with a whole range of other reserves including sporting fields, cemeteries, railway reserves and educational facilities may be the source of degraded remnant vegetation and associated open space that could be used to provide offsets for biodiversity. We followed the changes in vertebrate biodiversity with low key alteration to management of the Camden Lakeside Golf Course to assess if such areas had the potential for biodiversity banking offsets. Birds, bats, frogs and reptiles increased in species diversity over time. Frogs and reptiles tended to peak in species numbers during the observational period but bat and bird diversity continued to increase. We concluded that on this ‘island’ within a matrix of urbanisation and cleared agricultural lands without remnant vegetation, observed changes in diversity made such areas potential sites for biodiversity banking offsets.     

Evidence of a Housing Decision Chain in Rural Community Vitality*

Abstract The purpose of this research was to explore and explain the role housing plays in rural community vitality. Community vitality refers to economic strength and social well‐being. In spring 2002 we collected primary interview data from informants in 134 small rural communities in nine north‐central states and identified related secondary data from the U.S. census. We developed a structural‐equation‐path model, which supported a “housing decision chain” that influenced community vitality. Based on this research, local housing decisions do play an important role in community vitality. Strong local leaders use housing planning to secure funding to produce a change in the quantity of housing, which in turn positively influences community vitality. Housing inventory also mediated the effects of total population and percentage population change on community vitality, indicating that housing supply is a fundamental ingredient in community growth strategies. These findings support the conclusion that a combination of housing plans and strategies orchestrated by skilled, committed leadership strengthens rural communities. Heretofore the ling between housing and community vitality has not been investigated; evidence‐based data has been missing from the debate on viable rural community‐development strategies.     

Children with disabilities and chronic conditions and longer-term parental health

This paper uses panel data from the Statistics Canada National Longitudinal Survey of Children and Youth (1994–2000) to study the implications of parenting a child with a disability or chronic condition for subjective assessments of parental health. We find mother's health to be negatively affected, particularly if the disability is longer-term. Within families, the wife's health deteriorates relative to her husband's when they are parenting a child with a disability. These results are consistent with Akerlof and Kranton's [Akerlof, G., Kranton, R., 2000. Economics and identity. The Quarterly Journal of Economics 105(3), 715–753] arguments that ‘identity’ is an important determinant of both behaviour and well-being. For parents of children with disabilities, the behaviour associated with a traditional ‘good mother’ identity (e.g., care-giving) appears to have more adverse health consequences than the behaviour associated with a ‘good father’ identity (e.g., breadwinning).     

Economic Integration among Children of Israeli Immigrants in the United States

The paper analyses the economic assimilation of first, 1.5, and second generation Israeli Jewish immigrants in the United States. The empirical analyses are based on the 1990 public use sample (PUMS) that enables the identification of adult children of Jewish Israeli immigrants. The analyses show that all groups of Jewish Israeli immigrants in the United States are doing very well relative to a benchmark of native‐born Americans. The comparisons also indicate that children of immigrants — both men and women — are even more successful economically than the immigrants themselves. The economic success of Israeli immigrants and their offspring in the United States is due not only to their high level of education, but also to unmeasured traits that help them earn more than demographically comparable natives.     

Effectiveness of a school-based backpack health promotion program: Backpack Intelligence

A prominent school health issue in the United States is the use of backpacks, however, there is a paucity of literature on the effectiveness of backpack safety programs. The purpose of this paper is to describe a school-based backpack health promotion program: Backpack Intelligence, report on its effectiveness, and suggest avenues for future research. Three-hundred-seventy-two 6th and 7th grade students participated in the program which was integrated into their physical education curriculum. Of those students, 242 completed post-education surveys to assess its effectiveness. Pre-education, 44% reported that their backpack was uncomfortable to carry, and 61% reported two or more warning signs that their backpack was too heavy. Only 57% wore their backpack properly and less than half organized the contents in their backpack correctly. Post-education, 63% reported the program worthwhile. Forty-two percent changed the way they used their backpack, and 93% felt knowledgeable about backpack safety, a 24% increase. Both grade and gender differences were found. Areas identified in the literature as fruitful for future research were suggested. Until we have definitive research on the link between backpack use and injury, interventions may be imperfect, but as a society we are compelled to safeguard the health of our children.     

The Public Policy of Motherhood

Parents seeking to balance their work lives with family responsibilities often find the challenge made more difficult by outdated images of the ideal worker, the good mother, and the good father. Social and legal constraints on mothers' choices exacerbate the problem. While other countries have implemented national work/family policies, the climate in the United States seems unreceptive to federal government mandates for meaningful changes in employees' work hours, schedules, and paid leave, or for sweeping new child care subsidies. As a viable interim measure, we propose a statute forbidding discrimination based on family responsibilities, which would tap deeply-felt values about the importance of family caregiving, serve as an important symbolic statement, and be useful to courts.