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171.
Rachael Green Clemens reviews Usage and Usability Assessment: Library Practices and Concerns, James T. Deffenbaugh reviews Metadata Fundamentals for All Librarians, and Marguerite E. Horn reviews The Accidental Systems Librarian. Serials Review 2003; 29:325–329. 相似文献
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A little haiku zine / from Connecticut / who would have guessed? This installment of “They Might Be Giants” focuses on bottle rockets, a small haiku journal from, that's right, Connecticut. Stanford M. Forrester, publisher and editor of bottle rockets, talked briefly with Michael Brown about poetry, fireworks, and why he does what he does. Serials Review 2003; 29:321–324. 相似文献
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Darlene Russ-Eft Editor 《Human Resource Development International》2013,16(2):211-231
The purpose of the study was to identify competencies needed by those providing service to today's customers. A total of 460 service providers were interviewed from thirty-two different organizations in North America and twenty-six organizations in Asia and Europe. Based on 2.825 critical incidents, five major factors were identified to create the SERVE model: See the ‘big picture’ and how customer service fits into it; Establish an authentic human connection with each customer; Render timely, accurate and thorough service; Value and respond to unique customer needs; and Extend a hand to repair and strengthen relationships with customers who are upset or angry. Similarities and differences among the different geographic regions and among the different respondent types were noted. Implications for HRD practice and future research were discussed. 相似文献
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This article describes Online Information Exchange (ONIX) for Serials, a set of XML-based messages parallel to the ONIX for Books format described in an earlier “Standards Update.” These messages are being developed by a joint working party of National Information Standards Organization (NISO) and EDItEUR, the European EDI organization that oversees ONIX development and maintenance. The article describes the messages, their development, and some of the applications in which it is envisioned the messages will be used. 相似文献
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Carol Ann Borchert Contributor Michael A. Arthur Contributor Katy Ginanni Column Editor 《Serials Review》2007,33(4):277-280
The National Aeronautics and Space Administration (NASA) John F. Kennedy Space Center Library serves most of the employees who work at the Kennedy Space Center (KSC). The archives are part of the library and contain over four million items pertaining to institutional activities within the KSC. The library collects a wide array of materials that support the work at the center. This is one of ten NASA center libraries in the country, and the focus of the collection is engineering, science, and technology. The purpose of the archives is to document the history of this center. The collection includes planning documents, photographs, and 16 mm film. The library provides its users with monographs, technical reports, databases, and both print and online journals. 相似文献