Changing Boundaries: Sorting Space,Class, Ethnicity and Race in Ontario*

This essay examines the components of space, class, ethnicity and race. The focus is on the Ontario urban system, including Toronto, Ottawa‐Hull, Hamilton and London. The emphasis is on how social class, ethnicity and race influence spatial residential differentiation. Toronto appears as a “Visible Minority” type. London follows an early British/Loyalist type, Hamilton an industrial blue‐collar type, and Thunder Bay a northwestern fringe. Urban areas in Ontario seem to serve a variety of functions, in line with Innis's conception of a core, semi‐core and fringe. Toronto acts as a magnet for immigrants. London is located in the agricultural base, Hamilton is a supplier of industrial jobs, and Thunder Bay provides staples supporting northern populations. Moreover, ethnicity and race are crucial indicators of boundaries, which must be accounted for in understanding urban communities.     

Is the U.S. unique in the decline of private sector unionism?

The U.S. is not unique in the decline of private sector unionism. Contrary to assertions of the “unique school,” unionism in the private sectors of Canada and Western Europe has also declined and for the same reason, structural changes in the labor market. “It is a capital mistake to theorize before you have all the evidence. It biases the judgment.” Sherlock Holmes. I acknowledge in particular the critique of my colleague, Neil Sheflin. I thank, too, for their useful comments, Larry Adams of the U.S. Department of Labor, Noah Meltz, of the University of Toronto, Alexander Troy, and my colleagues Jack Cullity, Stanley Kaish, and Peter Loeb. I appreciate the research support received from the Research Council, the International Program, and the Dean of the Graduate School — Newark of Rutgers University.     

当面试官问:若完不成任务,你会怎样办?

<正>在职场上,我们完不成任务、发生了问题,只真心地检讨说:以后不再犯是远远不够的。如果完不成公司安排的任务,你会怎么办?类似问题在面试时出现频率适中,可是一经问出都能决定面试的成败。问这种问题说明:要么面试官对求职者的各项能力还没有把握,要靠这个刁钻     

Redistribution and assimilation of ethnic populations: The Los Angeles case

Redistribution relative to metropolitan growth of Negro, other non-white and Spanish name populations is examined in Los Angeles County from 1940 to 1960 for a comparable grid of subareas. The subareas are defined relative to their maturity at different time points in order to partially control for population redistribution effects of neighborhood life histories, the spread of older subareas, and the persistence of neighborhood patterns. Shifts in ethnic concentration are shown for both older and newer subareas. Concurrent changes in neighborhood social structures and ethnic populations are described. Findings are categorized under three themes: First, ethnic population increments and redistribution were generally restricted to expanding older subareas. Ethnic populations did not spatially expand at a rate equal to the spread of the metropolis or of older subareas. Second, segregation is greater in both older and newer neighborhoods for Negroes than for other ethnic populations. Negroes experienced the largest proportional increments in both older and newer subareas, as well as the greatest stability in subarea occupancy. Finally, the spatial separation of ethnic populations impedes assimilation in that unique patterns of neighborhood structure come to characterize different ethnic populations, and changes in ethnic composition are reflected in changes in neighborhood social structures.     

ADAPTING THE QFD APPROACH TO EXTENDED SERVICE TRANSACTIONS

This paper proposes an adaptation of quality function deployment (qfd) for services, more specifically extended service transactions. We propose two modifications to service applications of Qfd. One is the inclusion of higher-level customer needs (consequences, benefits, experiences, and personal values) to incorporate the experiential and personal nature of extended service transactions into the process. The second modification is to use customers' knowledge and expertise regarding service production and delivery as input beyond the house of quality. An interviewing method is proposed for a comprehensive assessment of customer needs at multiple levels. Results from an empirical application of this technique to luxury business hotels support the proposed modifications to Qfd to increase its potential for application to services.