An empirical study of quality management practices in the petroleum industry

The purpose of this paper is to empirically study quality management practices in the petroleum industry in Iran. A reliable and valid survey instrument has been used for data gathering from managers in the petroleum industry in Iran. The instrument has been developed based on the criteria of the Malcolm Baldrige National Quality Award (MBNQA), which consists of 13 dimensions of quality management. Correlation analysis has been used to test for a relationship between the quality management constructs and quality results (internal quality results and/or external quality results). Most of the linkages within the Baldrige criteria were supported, which indicates the universal applicability of the Baldrige Award criteria. The result of the correlation analysis indicates that top management support is the major driver for quality management implementation which is significantly correlated with most of the quality management constructs. Furthermore, the results indicated that employee training and employee involvement are significantly correlated with internal (operational) quality results. Customer orientation and supplier quality are not significantly correlated with external quality results (business performance).     

CITIZEN PARTICIPATION IN NATURAL RESOURCE MANAGEMENT: DOES REPRESENTATIVENESS MATTER?

ABSTRACT

The main focus of this research is on the changing role of citizen participation in natural resource management. Evidence suggests that citizens who participate in the management of natural resources are not representative of stakeholders who are impacted by the decisions being made. In an effort to assess the representativeness of citizen participation, we conducted telephone surveys of “residents” who live in the watershed of Tennessee Valley Authority's (TVA) Norris Reservoir and “participants” in TVA's Norris Public Lands Plan. As hypothesized, we found participants to be older, disproportionately male, more educated, and more affluent, and as having higher levels of political efficacy and trust in government than residents. Exploratory analyses revealed many other significant differences between participants and residents. We conclude by suggesting that increased and representative citizen participation is necessary for the successful implementation of an ecosystem-based approach and to address problems associated with non-point source pollution.

     

Widening the Lens: The Efficacy of the Case Method in Helping Direct Practice MSW Students Understand and Apply Mezzo and Macro Dimensions of Practice

This study tested the effectiveness of the case method as a teaching and learning tool to help direct practice (micro) graduate students to more fully incorporate the mezzo and macro dimensions in clinical situations. Participants for this study included 115 MSW students enrolled in a second‐year clinical concentration who, as a requirement of the program, took an integrative seminar that was taught using the case method. Students completed a pre‐ and post‐test that measured the importance students placed on selected mezzo and macro dimensions of practice. The study also assessed whether the case method influenced students' perceived capacity for critical thinking, vertical integration of first‐ with second‐year content, and understanding the program's theoretical model. Results showed significant increases in several areas assessed. The paper begins by tracing the historical and contemporary writings in the social work literature on integrated learning, and discusses the impact of these trends on the learning process. Ideas on how to build integrative opportunities or methods of instruction into the social work curriculum are then explored. The case method is advocated as a viable tool in teaching with empirical evidence presented to support its efficacy.     

The odyssey of the immigrant in American history: From the changed to the changer. A bibliographic essay

This essay examines the work of nine contemporary historians who have reacted to the model of immigration associated with the work of Oscar Handlin. Some of these writers have composed variations on Handlin's work: others have opposed it. Their findings and interpretations have profoundly altered the historiography of immigration into America.     

A Population-Wide Screening and Tailored Intervention Platform for Eating Disorders on College Campuses: The Healthy Body Image Program

Abstract

Objectives: This article presents a new approach to intervention for eating disorders and body image concerns on college campuses, using a model of integrated eating disorder screening and intervention. Formative data on implementation feasibility are presented. Participants: College students enrolled at 2 universities between 2011 and 2012. Methods: The Healthy Body Image program is an evidence-based screening and intervention platform, enacted via community and online resources. An online screen was used to identify students at varying levels of risk or eating disorder symptom status; responses were used to direct students to universal or targeted online interventions or further evaluation. Universal prevention programs to improve healthy weight regulation and body image culture were offered to all students. Results: Formative data from 1,551 students illustrates the application of this model. Conclusions: The Healthy Body Image program is feasible to deliver and provides a comprehensive system of screening, evidence-based intervention, and community culture change.     

The Future of Financing for Long-Term Care: The Own Your Future Campaign

The purpose of this study was to examine the outreach effort and impact of a joint federal-state campaign, Own Your Future, promoting awareness and planning for long-term care (LTC) in the state of Washington. The study applied survey methodology to evaluate the extent of campaign dissemination, evidence of its impact on LTC planning behaviors, and barriers to purchasing private LTC insurance. A total of 3,198 survey responses from a randomly selected community sample and a Washington State employee sample (ages 51 to 71) were analyzed. Results indicated that the impact of the campaign was limited, both with respect to awareness of the campaign itself and to initiation of LTC planning behaviors. Quantitative data revealed a high prevalence of health-related problems (e.g., obesity, diabetes), inadequate knowledge of basic LTC-related information (e.g., cost, payers), and negative attitudes toward purchasing LTC insurance among respondents. Qualitative analyses suggested that respondents perceived significant problems related to affordability and accountability within the current LTC insurance industry. These possible barriers to the purchase of LTC insurance suggest targets to be addressed by policy makers seeking to find ways to offset the public costs of LTC.     

Furloughs and Faculty Management of Time: Maintaining Quality in an Economic Crisis

An anonymous Web-based survey was used to gather the perceptions and experiences from 114 faculty members teaching in 16 social work programs in the California State University system about the effect of severe budget cuts on their educational activities. Most respondents reported they worked on their furlough days and maintained the same or larger workload that they had before the furlough. Larger workloads, diminished feelings of personal accomplishment, and stressful interactions with students were associated with higher levels of emotional exhaustion. Implications of these findings are discussed.